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Ali
Stratford-upon-Avon, United Kingdom

Amazing staff! But hotel facilities seriously lacking

3.0 of 5 bubblesReviewed 19 Apr 2023via mobile
I want to start off by saying Dan and the rest of the team who work here are 5+ stars.
Dan went above and beyond to help us during the stay. From organising taxis and getting us an early breakfast prepared when we went Machu Picchu early one morning.

When my husband was ill the medical team next door came to our hotel room and provided all support and medication to get him feeling better.

So the staff are amazing! I want to make that very clear.

I was however disappointed by the hotel. When we arrived and the whole time we were there it felt like a ghost town. No one was around.

The bars and restaurants are run independently from the hotel. But none of the bars were open at all during our stay. The only thing open was the buffet restaurant which didn’t open until 8.30pm. So we spent the evenings in our room.

The breakfast provided was minimal and not great.

The spa/pool was not being used. The pool was half full and did not look inviting and also closed at 6pm - but I would not have gone in there. There is also a lot of maintenance going on in the spa area. We could have gone in the steam room and sauna but they would be just turned on for us.

I had booked this hotel as I thought a wellness hotel would be great after treking Machu Picchu, but I just felt really disappointed by the hotel and it’s facilities.
Date of stay: April 2023
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dan LifeHotel, Director General at Life Hotel Valle Sagrado, responded to this review
Responded 24 Apr 2023
Dear Ali,

Thank you for commenting about your experience at our Life Hotel Valle Sagrado. I am delighted to read this message that very clearly describes the advantages of our hotel.

Thank you for your detail of mentioning the kindness and excellent service of our team, it is our passion to serve; and when we know that our efforts have been successful, it motivates us to continue on the path of excellence.

I am very sorry that we were not able to meet your expectations during your first visit to our property.

Let me assure you that we will take your comments into account so that we can continue discovering memorable experiences in each of our guests. Personally I will make sure that the excellent service that we are used to offering is always provided.

It is a pleasure to be able to count on your visit again and show you that your comments were taken into account and also to be able to reverse the last experience you had in our property.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 11 April 2023

A highly recommended hotel just outside of Urubamba and also very close to the train station for MP. The communication from the start has been quick and efficient. The manager was super friendly and helped us with everything and making sure our stay was perfect. The room was spacious and well decorated and the house keeping staff have a great sense of humour. The breakfast was a great way to start the day too! Laundry service was quick as well.

Date of stay: April 2023
Trip type: Travelled as a couple
Review collected in partnership with this hotel
1  Thank SamsonCKW
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dan LifeHotel, Director General at Life Hotel Valle Sagrado, responded to this reviewResponded 12 April 2023

Dear Samson,

Thank you for such a nice comment, we are delighted to know that you liked the hotel. It is an honor for us that you have chosen us among so many options, we hope to receive you again in what is your home in Urubamba.

We are encouraged to know that your stay was to your liking and that you enjoyed the comfort of our rooms and the tranquility that our location offers, we work very hard to offer the quality that our dear guests expect and deserve.

Thank you for your detail of mentioning the kindness and excellent service of our team, it is our passion to serve; and when we know that our efforts have been successful, it motivates us to continue on the path of excellence.

Please come back soon! We would love to serve you again!!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 October 2022 via mobile

I just finished my stay at Life Hotel and I felt compelled to leave a review. I do not usually leave reviews. However my stay at Life Hotel far exceeded every expectation I could have had. Being Canadian and exploring a new country like Peru, I realized quickly how critical it is to find the right hotel in order to maximize the experience of the vacation. The hotel experience serves many purposes; Your needs are catered too, the food is unique and typical of the region, the service from the staff facilitates various experiences you wish to have and rooms provide comfort that far exceeds what would be required to feel relaxed and pampered.

Life Hotel checks all the boxes one could have before embarking on such a vacation. In fact the hotel has 'camelion-esk' qualities because of its unique location in the Sacred Valley. You want to spend all day at the hotel, it has all the amenities, you want to do a day trek it's within 30min of some of the best hikes on the planet, you want to simply walk around and relax, you're directly next to million dollar views of the Andes mountains. You want great food, there is a 5 star restaurant on location.

Alot of what I am saying about the hotel comes down to a very old school, extreme level of competency from the hotel manager Dan. Dan makes everything happen there, from the lowest level staff to the most esteemed guests Dan brings an aptitude to hotel management and customer service that just doesn't exist much anymore. It's clear he loves his work and it shows in his professionalism. Anything you need, treks, cabs, food and recommendations for anything in Peru he will arrange free of charge.

This place is a hidden gem and should be a place you make sure to spend some time at. You won't regret it.

Date of stay: October 2022
Trip type: Travelled solo
Thank 309spencerm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dan LifeHotel, Director General at Life Hotel Valle Sagrado, responded to this reviewResponded 1 November 2022

Dear Spencer,

Thank you for commenting about your experience at our Life Hotel Valle Sagrado. I am delighted to read this message that very clearly describes the advantages of our hotel.

Together with the team we have read this comment, and we feel very honored to be called "the hidden gem of the valley". It fills us with joy to know that we met your expectations.

Thank you for your detail of mentioning the kindness and excellent service of our team, it is our passion to serve; and when we know that our efforts have been successful, it motivates us to continue on the path of excellence.

We look forward to welcoming you again at the newest hotel in Urubamba.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2022

I had an amazing stay here, the staff were lovely and it was very good service and food. The hotel manager Dan was very good to us and made our stay very enjoyable. The hotel itself was very lovely and clean and also in a good location

Date of stay: August 2022
Trip type: Travelled with family
Review collected in partnership with this hotel
Thank anaya891
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dan LifeHotel, Director General at Life Hotel Valle Sagrado, responded to this reviewResponded 19 August 2022

Dear Anaya,

Thank you for such a nice comment, we are delighted to know that the hotel was to your liking.

It is an honor for us that you have chosen us among so many options, we hope to receive you again in this that is your home in Urubamba.

We are encouraged to know that your stay was to your liking and that you enjoyed the comfort of our rooms and the tranquility that our location offers, we work hard to offer the quality that our dear guests expect and deserve.

Please come back soon! We would love to serve you again!!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2022

My stay at the Life Hotel was amazing. Dan (hotel manager) and his team did everything possible to make me and my family welcome and comfortable. He gave us advice on where to go, what to see and eat. The hotel has everything you require from the swimming pool on the terrace, sauna, great food to clean spacious rooms. My kids were kept entertained with the table tennis table, pool table and lots of other games they had available on site. It has lots of wash basin’s dotted around and space to eat in another area if you are concerned about covid. The location is excellent amongst rural beauty and surrounded by the andes mountains. It’s about 15 minute taxi ride into Ollantaytambo and 20 mins to Urubamba. Dan made us feel welcome and part of the Life Hotel family. Definitely would recommend this hotel if you are looking to stay in the scared valley. From MP in the UK.

Date of stay: August 2022
Trip type: Travelled with family
Review collected in partnership with this hotel
Thank rp123817
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dan LifeHotel, Director General at Life Hotel Valle Sagrado, responded to this reviewResponded 19 August 2022

Dear Rajesh,

Thank you for taking the time to tell world travelers about your stay at Life Hotel Valle Sagrado.

It makes us happy to know that you had an excellent experience, and thank you for your detail of mentioning the kindness of our team, it is our passion to serve; and when we know that our efforts have been successful, it motivates us to continue on the path of excellence.

We hope to welcome you in the near future and show you once again the commitment to satisfaction and hospitality that characterizes us.

You can count on us!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2022

A hidden treasure. Stayed here three nights with family and friends. The hotel is a retreat with spa atmosphere. Hotel personnel are very tentative. Rooms are equipped with heater which is really good for the cold mountain night. The restaurant in the hotel serves amazing Peruvian steak, probably the best I have tried in Peru! Highly recommended!

Date of stay: July 2022
Trip type: Travelled with family
Review collected in partnership with this hotel
Thank Tao S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dan LifeHotel, Director General at Life Hotel Valle Sagrado, responded to this reviewResponded 26 July 2022

Dear Tao,

Thank you for such a nice comment, we are delighted to know that the hotel was to your liking. It is an honor for us that you have chosen us among so many options, we hope to receive you again in this that is your home in Urubamba.

We are encouraged to know that your stay was to your liking and that you enjoyed the comfort of our rooms and the tranquility that our location offers, we work hard to offer the quality that our dear guests expect and deserve.

Please come back soon! We would love to serve you again!!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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