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travelgirlMontana
Montana

Absolute Perfection

5.0 of 5 bubblesReviewed 30 Mar 2024
The best of the best for active luxury. Explora en Valle Sagrado was even better than the last Explora I stayed in in Chile. Worth the price in every way for fantastic, personalized service and the opportunity to see a highly touristed destination in a different way.
Pros-
Exceptional level of service-every staff member greeted me, many by name and seemed truly interested in how my excursions were and getting to know me personally; went out of there way to ensure I could do a half day excursion on my final day; bar staff and servers at restaurant were engaging and enjoyed sharing how you make certain cocktails, how you liked the food, etc.
Location-far enough away from the city to be special and quiet (still get to experience the local village life) but close enough most excursions are a 50-90 minute drive away
Top notch food including many vegetarian options; most staff was aware of this and made sure to point out those choices; even the picnic lunches were high-end with real silverware, soup, cookies, etc.
Unique and truly expectational excursions-guides were outstanding and I was able to experience both the commonly visited sites like Machu Picchu or Ollytambo as well as remote destinations where we didn't see one person in hiking over 10 hours; the level of planning by staff was perfect to ensure I could see what I wanted/challenge myself and ensure a seamless day at Machu Picchu
Facilities-the spa facilities were outstanding and surrounded by gorgeous gardens. I loved the hot tub (there are two but one wasn't open), pool area with self-service bar (pool wasn't heated so I didn't swim but used the area around it), steam room, relaxation areas and I had a true deep tissue massage that was one of the best I've had
Rooms-spacious and light filled with just the right amenities such as a jetted tub, turndown service with chocolates, plush king bed and a waterproof bag to take on excursions; quiet-just the birds in the morning
Great value for what you get- which was everything except the massage!

Cons:
Service did slow down when restaurant was busy so I had a drink forgotten one night and wasn't able to order as much coffee as I wanted one morning
As an avid coffee drinker I would love coffee (instant or the ones in tea bags) in the room
At the last Explora the waterproof bag had Band-Aids, a blister pack and Kleenex provided-this would be a great amenity to add
Date of stay: March 2024
Trip type: Travelled solo
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Explora Team, Otro at Explora en Valle Sagrado, responded to this review
Responded 16 Apr 2024
Dear TravelgirlMontana,

Thank you so much for taking the time to leave such a wonderful review of your experience with us on TripAdvisor! We truly appreciate your kind words and are thrilled to hear that you had a memorable stay at our lodges before.

We hope to welcome you back for another unforgettable journey!

Kind regards,
Explora Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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11 - 16 of 689 reviews
Reviewed 28 March 2024 via mobile

This stay was transformational! Our highest hopes and expectations for a travel experience have been completely reset. All facets of our stay were extraordinary. Staff, facility, culinary, culture, comfort, personalization. Everything. People always say ‘we were treated like family’ as the highest accolade. We were treated like the family you want to visit and who long to host you!

Room tip: Go at the change from the rainy season to the dry season if you can. Enjoy the sites without the hoards.
Date of stay: March 2024
Trip type: Travelled with family
1  Thank DoradoDuke
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Explora Team, Otro at Explora en Valle Sagrado, responded to this reviewResponded 9 April 2024

Dear DoradoDuke,

Thank you so much for taking the time to leave such a wonderful review of your experience with us on TripAdvisor! We truly appreciate your kind words and are thrilled to hear that you had a memorable stay at our lodge in the Sacred Valley of the Incas.

We hope to welcome you back for another unforgettable journey!

Kind regards,
Explora Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 March 2024

I have nothing but EXCEPTIONAL things to say about my stay in the Explora lodge and with the Exlora tour company. The accommodations were first rate, top-of-the-line. The service and staff make you feel like family and treat you with the utmost respect, regard and professionalism at all times and accommodate any request you have. The Guides are knowledgeable and talented, the excursions are outstanding- with visits to remote and jawdropping areas. From start to finish, I could not have asked for a more beautiful experience and high quality accommodations, foods. The menu and restaurant is totally suitable and exceptional for vegetarians as well. The drinks are artfully designed. All needs are anticipated. Could not recommend more highly! Thank you Explora! They truly care for their guests and want to make sure you walk away from Sacred Valley with an in-depth appreciation for the historical value and majesty it has to offer.

Date of stay: February 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Nik J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Explora Team, Otro at Explora en Valle Sagrado, responded to this reviewResponded 25 March 2024

Dear Nik,

Thanks for choosing us to explore the Sacred Valley of the Incas! We are very pleased to read such a wonderful review of your experience with us on TripAdvisor!

We hope to welcome you back for another unforgettable journey, whether it's exploring the breathtaking landscapes of Torres del Paine or Atacama in Chile.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 February 2024

We had an amazing stay at Explore en VALLE SAGRADO. This was our third experience with Explora and we really enjoyed our time. Our guide, Juan Jose, for the four days we visited, was amazing and knowledgeable about the area. We had a great time with him. All the staff was very accommodating. Rooms were very nice with an amazing view of the valley.

Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank kristinae209
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Explora Team, Otro at Explora en Valle Sagrado, responded to this reviewResponded 1 March 2024

Dear Kristina,

Thank you so much for taking the time to leave such a wonderful review of your experience with us on TripAdvisor! We truly appreciate your kind words and are thrilled to hear that you had a memorable stay at our lodges before.

We hope to welcome you back for another unforgettable journey!

Kind regards,
Explora Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 February 2024

We had an excellent experience and it exceeded our expectations. The explorations are spectacular and the guides are very well prepared. The service and infrastructure of the hotel are superior. I was left with the impression of having taken a magical trip, I learned a lot, I felt the culture and history of the place, and I loved the concept of cuisine that uses elements and flavors from the sacred valley. Great food!!.
I really appreciated Explora for the care taken in every detail.

Room tip: The hotel is over 2,500 mts above sea level; some people may require an adaptation period especially for explorations that involve hicking
Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank pablovialclaro
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Explora Team, Otro at Explora en Valle Sagrado, responded to this reviewResponded 1 March 2024

Hi Pablo!

First of all, thank you for your comment and for choosing us to explore the Sacred Valley of the Incas. We are very pleased to read that you enjoyed your stay at our lodge, as our team strives to ensure that all travelers have a memorable experience.

We look forward to welcoming you back!

Warm regards,
Explora Team.

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Reviewed 14 February 2024

This is the third Explora Lodge that we have visited in South America... we highly recommend all of them. The one in the Sacred Valley (like the ones we visited in Torres del Paine and The Atacama Desert) is beautifully designed and nestled into the surrounding environment. Our room was spacious, with an amazing shower (and separate tub) and wonderful bedding. The food was so special -- featuring local dishes -- and the presentation was gorgeous!!
We like to visit Explora Lodges because of their choices of excursions -- lead by knowledgeable and friendly guides. We were fortunate enough to get to know four terrific professionals who led us on surrounding hikes and on a trip to Machu Picchu. The latter was made quite exciting (!) due to a partial derailment of a train going home that turned a 3 hour trip into 7 hours. On our own, we might have felt really uncomfortable as we had to walk along the dark tracks at 10:30pm -- but our Explora guide made us feel safe and even had us laughing.
If you have a chance to visit the Sacred Valley and can stay at the Explora -- go for it!!!

Room tip: Just enjoy!!!
Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Gretchen K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Explora Team, Otro at Explora en Valle Sagrado, responded to this reviewResponded 16 February 2024

Dear gkoitz,

Thank you so much for taking the time to leave such a wonderful review of your experience with us on TripAdvisor! We truly appreciate your kind words and are thrilled to hear that you had a memorable stay at our lodges in the Sacred Valley of the Incas, Torres del Paine, and Atacama.

We hope to welcome you back for another unforgettable journey, whether it's exploring the breathtaking landscapes of Patagonia National Park in Chile or immersing yourself in the beauty of El Chaltén in Argentina

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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