Made my hotel reservation with Hotels.com as I do many times. I choose this hotel because of price and location, have never stayed there before. As usual I received the confirmation via email that explained the amenities, services, location, etc... I also included a note that all the taxes and service fees were included. Well not so at the hotel since at checkout they demanded payment of a 10% service fee. The receptionist was rude and did not allow me to talk to anybody of authority to solve the issue. At the end they charged what they wanted on my credit card so therefore now I am in dispute of that charge creating me more trouble than what I saved thinking this was a good hotel deal.
As for the hotel, even though it has a good location the infrastructure is dated and has not been renovated. The air conditioner in my room barely worked so I do not recommend anybody to stay there during the Peruvian summer, I did also found a hair on the linen of one of my pillows. I do not recommend this hotel.More