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Fred

Cosy hotel in a quiet street

5.0 of 5 bubblesReviewed 30 Oct 2022via mobile
Awesome place to stay with very friendly and helpful staff!
Gerson was amazing since we made the booking.
He started chatting and asking if we needed help with anything else and we surely did so he kind of organised most of the stuff for us!
Transfers, laundry, booking of tours, booking restaurants and massages and even a private tour he did with us!
Super happy with his honesty and services.
Definitely recommended hotel with nice breakfast!
About 1km from city center on a quiet street which was exactly what we were looking for.
Date of stay: October 2022
Room Tip: Make sure you hit Gerson up! He knows lots about the town and can definitely save you dome money...
Trip type: Travelled as a couple
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1 - 6 of 180 reviews
Reviewed 6 September 2022

My stay at this hotel was very comfortable. First of all, Gerson at the checking counter was a very pleasant person and welcomed us warmly every time. In addition, after finishing the check in to the hotel, he delivered a welcome hot tea to the room. It was super nice welcoming greetings.
This hotel is in a very quiet area. Although it was cute place, it felt very homely. The interior was stylish and very clean.
The location is a bit far from the center of Cusco. But it was about a 10-minute walk to the Plaza de Armas. Also, most tour companies picked us up at our hotel, so we didn't have to travel anywhere to meet tour bus.
Also, when we were in trouble with the cancellation of the Macha Picchu tour due to a mistake by a tour company, both Guido, the hotel managers and Gerson kindly called the tour company and intervened to explain the cancellation. Unfortunately, we were unable to join the original tour but thanks to the hotel's support I was able to join another tour.
I highly recommend this hotel for its homely atmosphere and friendly staffs.

Date of stay: August 2022
    • Sleep Quality
    • Cleanliness
    • Service
Thank 14erCO
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 January 2020

Some blocks away from the main Plaza, you can find Casa Esmeralda, a beautiful hotel with probably the best staff in Cusco. Extremely kind and helpful, everything was fine. Cozy rooms, great water pressure in the bathroom and an outstading breakfast. Try the pasta as lunch or dinner too, it was pretty fine!!

Date of stay: January 2020
    • Location
    • Rooms
    • Service
1  Thank GustavoDeLaTorre
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 October 2019

Very Clean, very friendly staff. Would stay here again.
Closer walk to main square, local neighborhood not the best but definitely walking distance to where all the restaurants and cafes are. Hotel was clean, no complaints.

Date of stay: October 2019
    • Value
    • Location
    • Service
Thank CMFTTFMC
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 October 2019 via mobile

This hotel was perfect for our 3 nights stay in Cusco. The hotel is beautiful, very clean and the service was outstanding. Verónica was always willing to help in a very friendly attitude. The breakfast was delicious and with great variety and the staff of the kitchen were very nice also. Only thing could be better is location, however all taxis to the center only charged 5-6 soles and Veronica always arranged our transportation. Thank you!

Regards!
Veronica & Luis

Date of stay: September 2019
Trip type: Travelled as a couple
Thank diazir
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 October 2019

Awesome hotel and so so helpful. The room was great as was the bathroom. No time to explore hotel or area as we got there late and left early the next morning. Hotel employee drove us to the airport as our ride did not make it on time. He took care of everything including a bagged breakfast of fruit etc.

Date of stay: September 2019
1  Thank Sharon W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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