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B6383SAamandam
Bluffton, south carolina

Warm & Welcoming Staff Made for a Memorable Stay!

5.0 of 5 bubblesReviewed 3 weeks agovia mobile
We received such a warm welcome from Hilton Garden Inn Cusco! To start, they held our luggage for 3 days while we went to explore Machu Picchu. Upon return, they decorated our door of our room! It was the most amazing welcome I think I have ever received at a Hilton property and they said they decorate the doors with this lavish entrance way for Hilton Diamond Members. It was quite a lovely and welcoming experience! We loved it!

We booked a suite and it was spacious with a seating area on addition to the bed area. The room was very clean with a beautiful view of Cusco! I was shocked at how thorough housekeeping was during our stay. She even folded my clothing! She really put in so much effort into her work!

We dined at the Garden Grill for dinner, room service, and our complimentary breakfast. All meals were delicious with plentiful options! There is a bar on site, as well too. The property has very welcoming front desk staff and is 24-hour staffed at the front door. They are helpful with taxi service, if needed.

There is a small convenience shop on site and it even contains oxygen with the high altitude, if needed. There is also a small convenience store steps away from the hotel too. It is about a 10-15 minute walk to the main square/plaza. This hotel blew my expectations away! We loved it and highly recommend it for stays in Cusco!
Date of stay: June 2024
Room Tip: Get the suite!
Trip type: Travelled as a couple
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Reviews (1,589)
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Traveller rating
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All reviews self service laundry machu picchu steep walk the main square minute walk modern hotel breakfast and dinner high altitude altitude sickness alfredo spacious rooms i highly recommend this hotel breakfast was included plaza de armas inca trail soles hgi
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Reviewed 3 weeks ago

The hotel is very nice. The reception, bellboy very nice, service in the restaurant is good, but the food is not good, is sad because the hotel is very nice. Also they end the Internet much before check out when I was in a meeting, I suggest not doing this and upgrading the food.

Date of stay: June 2024
Trip type: Travelled on business
1  Thank GuadaPenzi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

We had an excellent experience at at the Hilton. The had a beautiful view of the city. Our hotel room was exactly what we needed after a long day. House keeping was excellent. The hotel was near town squares. Easy to walk down to them. Would definitely stay again.

Room tip: In month of June there are festivities all month. Great to witness the culture up close. The people are kind and understanding.
Date of stay: June 2024
  • Trip type: Travelled as a couple
    • Value
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Thank John P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 June 2024 via mobile

We had a pleasant stay at Hilton Garden Inn! The rooms are spacious and clean, it has an onsite restaurant with a good breakfast buffet. The staff is amazing and kind!

The Plaza De Armas is about a 15 min walk. Note that the hotel is on a hill, so if you don't want to hike up you can take a taxi back

Date of stay: May 2024
Trip type: Travelled with family
Thank RDJ258
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 June 2024

Charming hotel, serene lobby, nice terrace attached to our room overlooking the courtyard, excellent and informative staff and perfect location. We were especially thankful for Angela at the front desk! She was very friendly, knowledgeable and professional. We were also very pleased with Walter's help with the front door and with our luggage. The location was perfect for us- a serious walk down into the town square : San Pedro (take an Uber back up!) Shopping at the San Pedro Market was an experience! Good prices, lots of cool souvenirs. The San Pedro Train Station was adjacent to the market. The hotel also held our luggage for several days while we traveled to Aguas Calientes/ Machi Picchu. I would stay at this hotel again!

Room tip: Walk down long hill to town San Pedro /Uber back up that hill! Uber easily Activities around San Pedro Market/good prices Get soles
Date of stay: May 2024
  • Trip type: Travelled with family
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Thank DrCass
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 May 2024

Front desk staff is terrible and unhelpful. They will overcharge you for everything including making a local call. I was truly disappointed in this hotel. I paid for one room but stayed in another and when I requested a refund I was told no. There are so many other options, I recommend you stay at another hotel.

Room tip: There are better options closer to the center. Don’t waste your money on this hotel.
Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
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    • Service
Thank Jessica S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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