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Tall-Traveler6ft7
Saint Louis, Missouri

Great Staff, Great Location, Amazing Views

5.0 of 5 bubblesReviewed 31 May 2021
Has to be one of the best full service hotels in the Cusco region. Amazing views from the lobby, the lounge downstairs and from both rooms we had during our week stay. Many parts of the town are within 15 minute walk, including the market and several big churches. Service was amazing from the front desk check in and check out to the restaurant hosts, cooks and wait staff. The staff truly went over and above as I had altitude sickness from a hike up to 14k’ one day and could not shake a massive headache. My wife called the front desk at 4am and the bellman immediately brought Oxygen to my room to administer for 10 minutes, which helped tremendously. They also followed up with an oxygen saturation sensor and several calls to make sure I was doing ok. Food at the restaurant was very good quality also.
Date of stay: May 2021
Room Tip: 1st floor is good for the view, but be preapred to hear some noise from the lobby above
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Reviews (1,581)
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Traveller rating
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All reviews self service laundry machu picchu steep walk the main square minute walk modern hotel breakfast and dinner high altitude altitude sickness alfredo spacious rooms i highly recommend this hotel breakfast was included plaza de armas inca trail soles hgi
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113 - 118 of 1,581 reviews
Reviewed 30 May 2021

Excellent staff, great views, nice rooms, and good food. The staff is amazing! With all the paperwork needed for Covid and public transportation trains, planes, and buses the staff was instrumental in keeping us in compliance with the correct documents. They took all the worry, and stress out of travel preparations they’re amazing.

Date of stay: May 2021
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Review collected in partnership with Hilton Garden Inn
Thank vincentstracy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 April 2021

My family and I say a big thank you to the staff of the Hilton Garden Cusco. We felt very safe and comfortable in this lovely hotel. The front desk team was especially helpful with our questions and assistance requested was always taken care of. The food was delicious and the entire Hilton team was friendly and professional during these crazy times.

Date of stay: April 2021
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Thank 2014IreneW
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 April 2021

The service in this hotel was absolutely amazing. I’m so grateful for all the assistance, accommodations and friendly conversations provided by the staff. I felt more than safe traveling alone. The rooms were perfect, I had a beautiful view of Cusco.

Date of stay: April 2021
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    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank s_preci
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 April 2021

This hotel is a beautiful building with amazing views. Rooms are clean and they follow protocol to the last detail. Restaurant is extremely good and accommodating. Location is safe and quite. But the best of this hotel is the service of the staff I can not be more grateful to Angela who went above and beyond and kept me safe and private over a possible scam from an outside vendor. Carol always with a smile and Mayda at the shop was extraordinary. Last but not least Edy at the restaurant a true gentleman and always kind. With that said Im coming back to Cusco in May and it was no brainer were my stay will be.

Date of stay: April 2021
    • Value
    • Location
    • Service
2  Thank bethzaidac2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 December 2020

I could not thank the Hilton more for this great stay in Cusco. The 4 days were outstanding.
They handle the corona issues very professional, constant temperature checks, alcohol everywhere, masks all the time and lots of distance keeping wherever you are. Even if it was strange, we're glad that we made it to Cusco this year. It's safe to say that Cusco is doing good. Some of the restaurants, like Uchu, are open, several others are not. I can hearty recommend this place, good steaks!

Date of stay: December 2020
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    • Service
1  Thank dmorales84
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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