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SEGMN
United States

Wonderful stay, top notch service

5.0 of 5 bubblesReviewed 26 Nov 2020
The service at this hotel is what stood out to me the most during my stay! I am a gold Hhonors member and they had a welcome amenity with a note thanking me for my loyalty, which was so thoughtful. Check-in was a breeze with the friendliest staff. They do sell some snacks, drinks and toiletries, which was nice. The room was exceptionally comfortable with lovely views of Cusco. The breakfast was amazing! There were some artisans that set up each day if you want to do any souvenir shopping. I didn't spend much time at the hotel as I was busy touring but was so thankful for a comfortable place to come home to and rest.
Date of stay: February 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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Reviews (1,594)
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All reviews self service laundry machu picchu steep walk the main square minute walk modern hotel breakfast and dinner high altitude altitude sickness alfredo spacious rooms i highly recommend this hotel breakfast was included plaza de armas inca trail soles hgi
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Reviewed 3 April 2020

Our group from Michigan USA stayed here during the Peruvian lock-down in March 2020. We were there for an extra week until we could fly out on a charter. The staff members were incredibly kind, upbeat and helpful even during this very stressful period for them as well as for us. This hotel is beautifully decorated and each room has a state-of-the-art TV that plays Netflix and other online services. While the menu is somewhat limited, the food is outstanding. I especially recommend the chicken soup and the chocolate churros with chocolate and fruit sauces. I would like to give special mention to Jose, who is the world's nicest room service waiter!

Date of stay: March 2020
Thank skj250
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 March 2020

My boyfriend and I had the most amazing stay at the Hilton Garden Inn. When we came down with some bad food poisoning from our stay in Lima, the Hilton's restaurant and food truly nursed us back to health. We never had to question whether or not the food we were eating was safe, and the employees at the restaurant were so friendly, especially Antonio and Johnny. Additionally, when my boyfriend broke his ankle on one of our hikes, the employees at the hotel, particularly the doorman Antonio, equipped us with a wheelchair. They also pointed us to the best doctors in Cusco for him to receive an X-ray. In this way, the staff truly went above and beyond and helped us through an array of difficult situations. The hotel was also a great price for the cleanliness and reliability it provided.

Date of stay: March 2020
2  Thank virginiatraveler2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 March 2020 via mobile

The staff was very nice the 4 nights that we spend there. Jim from front desk was very friendly and helpful during check in and check out.

Nice views of the city and better pisco sour, will stay here again if coming to Cusco

Date of stay: March 2020
Trip type: Travelled with friends
1  Thank DanielSarSan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 March 2020

All the staff are really friendly and helpful especially the staff in the restaurant and especially Anhello at reception whos move us a top floor room with view, we love the room . The hotel is clean and food is great.

The staff at Hilton makes it so worth staying there.

Room tip: Choose a room with view
Date of stay: February 2020
    • Value
    • Cleanliness
    • Service
Thank marcusfP2837YO
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 March 2020

great hotel with a fantastic view of cusco clean and tidy hotel good choice for breakfast the do sell oxygen for about £10 pounds has about 295 shots this helps with altitude if needed also they have very good entertainment for evening meal and sometimes breakfast tours can be booked at this hotel

Date of stay: February 2020
Thank atb009
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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