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Nathan

Basic hotel in a great location

5.0 of 5 bubblesReviewed 18 Sept 2021
I was looking for a way to avoid being in a packed hostel during the pandemic, and this hotel was perfect for me. Notable features:
1) 24-hour check-in/check-out (great for when you have to leave very early for a hiking trip)
2) Included breakfast (while I was there it was just a simple breakfast of bread, sliced cheese, sliced meat, and fruit, which was fine for a relatively short stay. If you're there for longer, you might try local restaurants nearby some days since they're not expensive).
3) Private bathroom
4) Fantastic location near the Plaza de Armas (so you can come back in the middle of the day to use the wifi if needed).
5) Helpful and friendly receptionists.

I'd recommend bringing earplugs since (depending on the room) street noise can be a bit loud or sound might echo from the common area. However, when balancing the amenities with the price, the overall value is fantastic.
Date of stay: September 2021
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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5 - 10 of 302 reviews
Reviewed 15 July 2021

I was truly glad to have booked my stay with the Cusco Plaza Hotel (Calle Saphi) for three nights, just shortly after their re-opening. The hotel is located just a couple-of-minute walk away from the main square and it has a genuine genius loci thanks to the original architecture and several unique features, among them for example some original Inca stones down in the lobby, an original staircase and colonial balconies.
The hotel is well-maintained and clean, the rooms offer perfect comfort with heaters available and hot water in the shower as well as the sink tap. The blankets are warm and you can get as many as you need.
The breakfast is a bufet and tea (also maté de coca) is available at all times during day and night.
The staff is very kind and helpful.
The lobby is a beautiful place where one can admire the colonical balconies while enjoying the breakfast, reading a book or exercising.
A little library is available by the reception where travellers can leave a book and pick one they would like to read.
Sure to be back some day soon.

Date of stay: July 2021
    • Value
    • Sleep Quality
    • Service
1  Thank bellevued1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 November 2019

The hotel is located close to the main square which is great. What is not so great is that it is located next to the police station so make sure you do not have a room on the street side at the constant hooting and sirens will keep you up all night. We also found the rooms smelled terrible and had to move twice. Breakfast was very basic as well.

Room tip: Far away from the street
Date of stay: November 2019
    • Location
    • Rooms
    • Service
Thank DanielM1734
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 October 2019 via mobile

Basic amenities that were clean and well kept.
5 minute walk from main square.
Column heaters in the rooms. Hot water all day.
Rooms can be noisy especially if you are at the back of the hotel on the next street. Loud music from bars and street noise.

Date of stay: October 2019
Trip type: Travelled solo
1  Thank smel1978
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Caro I, Director de Recepción at Cusco Plaza Saphi, responded to this reviewResponded 31 October 2019

Dear Guest, Thank you for your excellent comment!! We are very happy to know that you really enjoyed your stay at Cusco Plaza Saphi. Our mission at Cusco is to contribute to make everyone´s trip an unforgettable experience. And for us, help our guests and take care of them is part of our passion for service. If you ever have the chance to visit Peru again, it will be a pleasure to take care of you at our hotels in Cusco. Kind regards, Cusco Plaza Hotels.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 October 2019

This hotel is very close to the centre of Cusco and was ideal for visits to this wonderful city. It was in an old converted traditional house with open courtyards, now covered over. This meant it was quite noisy as guests sat outside your room or setting of trekking early in the morning would be noisily chatting away. Not a place for a long lie-in. Staff were great and very helpful.

Room tip: Rooms can be noisy as they open up to a covered courtyard.
Date of stay: October 2019
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank antondotreks
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Caro I, Director de Recepción at Cusco Plaza Saphi, responded to this reviewResponded 31 October 2019

Dear Guest, Thank you for your excellent comment!! We are very happy to know that you really enjoyed your stay at Cusco Plaza Saphi. Our mission at Cusco is to contribute to make everyone´s trip an unforgettable experience. And for us, help our guests and take care of them is part of our passion for service. If you ever have the chance to visit Peru again, it will be a pleasure to take care of you at our hotels in Cusco. Kind regards, Cusco Plaza Hotels.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2019 via mobile

We booked this hotel through Trip2Peru and it turned out as a nightmare. The hotel looks like a youth hostel (in its worse meaning), it is filthy and poorly-maintained.
The rooms are lacking basic requirements such as hairdrayer, heating and clean blankets. Beds are definitely not comfortable if you're taller than 150 cm. Forget about hygiene. Relax is impossible as rooms are not sound proofed - not even remotely.
There is no cafeteria and common areas are open terraces with no heating at all.

The first night we got a room which looked more like a closed aisle: windows on both sides, directly facing two common areas. As it was not possible to sleep, we asked the "hotel" manager to change room but the personnel (totally impolite and unprepared) refused to help us. Breakfast is poor... and it is served in a greasy underground terrace.
The entire experience is made even worse by the hotel personnel who does not understand a single English world and probably has no idea of the meaning of "customer care".

Date of stay: August 2019
Trip type: Travelled as a couple
Thank Giugiu1611
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Caro I, Director de Recepción at Cusco Plaza Saphi, responded to this reviewResponded 31 October 2019

Dear Guest, Thank you for your excellent comment!! We are very happy to know that you really enjoyed your stay at Cusco Plaza Saphi. Our mission at Cusco is to contribute to make everyone´s trip an unforgettable experience. And for us, help our guests and take care of them is part of our passion for service. If you ever have the chance to visit Peru again, it will be a pleasure to take care of you at our hotels in Cusco. Kind regards, Cusco Plaza Hotels.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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