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Giugiu1611
Bologna, Italy

Worst place ever

1.0 of 5 bubblesReviewed 20 Aug 2019via mobile
We booked this hotel through Trip2Peru and it turned out as a nightmare. The hotel looks like a youth hostel (in its worse meaning), it is filthy and poorly-maintained.
The rooms are lacking basic requirements such as hairdrayer, heating and clean blankets. Beds are definitely not comfortable if you're taller than 150 cm. Forget about hygiene. Relax is impossible as rooms are not sound proofed - not even remotely.
There is no cafeteria and common areas are open terraces with no heating at all.

The first night we got a room which looked more like a closed aisle: windows on both sides, directly facing two common areas. As it was not possible to sleep, we asked the "hotel" manager to change room but the personnel (totally impolite and unprepared) refused to help us. Breakfast is poor... and it is served in a greasy underground terrace.
The entire experience is made even worse by the hotel personnel who does not understand a single English world and probably has no idea of the meaning of "customer care".
Date of stay: August 2019
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Caro I, Director de Recepción at Cusco Plaza Saphi, responded to this review
Responded 30 Oct 2019
Dear Guest, Thank you for your excellent comment!! We are very happy to know that you really enjoyed your stay at Cusco Plaza Saphi. Our mission at Cusco is to contribute to make everyone´s trip an unforgettable experience. And for us, help our guests and take care of them is part of our passion for service. If you ever have the chance to visit Peru again, it will be a pleasure to take care of you at our hotels in Cusco. Kind regards, Cusco Plaza Hotels.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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10 - 15 of 302 reviews
Reviewed 19 August 2019

Went to Cusco Plaza as Cusco was on my way to Machu Picchu ... the hotel was just nice. The breakfast was average but it did help to satisfy my stomach. The staff was very friendly.

Only cons is the room which was not so clean and the Wifi reception on the 3rd floor was non-existent.

Room tip: Ask for a room with strong Wifi reception
Date of stay: August 2019
    • Location
    • Sleep Quality
    • Service
1  Thank thecoldplayer92
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Caro I, Director de Recepción at Cusco Plaza Saphi, responded to this reviewResponded 31 October 2019

Dear Guest, Thank you for your excellent comment!! We are very happy to know that you really enjoyed your stay at Cusco Plaza Saphi. Our mission at Cusco is to contribute to make everyone´s trip an unforgettable experience. And for us, help our guests and take care of them is part of our passion for service. If you ever have the chance to visit Peru again, it will be a pleasure to take care of you at our hotels in Cusco. Kind regards, Cusco Plaza Hotels.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2019

The service is one of the best, if not the best, I've ever had. My familiy and I felt very well taken care. My children loved the room and its comfort. We enjoyed the feeling of being taken back in time to colonial times when entering the hotel, I could read a book in any of the patios at night or in the afternoon while getting ready to tour the city again, very quiet and relaxing. I really felt at home, the people were really nice and friendly; the food (breakfast) in the canteen, though not very varied, was fresh and well cooked. And it is near everything!! Simply loved it.

Room tip: In my opinion, the best room are on the second floor, because you can see a great show when it rains or there's lightning and when sunny
Date of stay: May 2019
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
Thank Carlos A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Caro I, Director de Recepción at Cusco Plaza Saphi, responded to this reviewResponded 31 October 2019

Dear Guest, Thank you for your excellent comment!! We are very happy to know that you really enjoyed your stay at Cusco Plaza Saphi. Our mission at Cusco is to contribute to make everyone´s trip an unforgettable experience. And for us, help our guests and take care of them is part of our passion for service. If you ever have the chance to visit Peru again, it will be a pleasure to take care of you at our hotels in Cusco. Kind regards, Cusco Plaza Hotels.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2019

This hotel is a good choice. Nice, friendly, beautiful rooms. The hotel is on a small plaza and there are museums close. As well, the Plaza de Armas (Central plaza) is in 2min walking distance. There is an open lobby in the hotel where you can rest or have breakfast, as alternative to the breakfast room. They serve the whole day mate de coca free. Breakfast was local standard with bred, toast, cheese, fruits and hot drinks.
The hotel is nice and I would recommend it. We spend there three days overall, but when coming back to Cusco this is my choice.

Date of stay: June 2019
  • Trip type: Travelled solo
    • Value
    • Cleanliness
    • Service
Thank kescobar_2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Caro I, Director de Recepción at Cusco Plaza Saphi, responded to this reviewResponded 31 October 2019

Dear Guest, Thank you for your excellent comment!! We are very happy to know that you really enjoyed your stay at Cusco Plaza Saphi. Our mission at Cusco is to contribute to make everyone´s trip an unforgettable experience. And for us, help our guests and take care of them is part of our passion for service. If you ever have the chance to visit Peru again, it will be a pleasure to take care of you at our hotels in Cusco. Kind regards, Cusco Plaza Hotels.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2019

This hotel has lots of charm and character. Had 3 different rooms as we came back to Cusco from other overnight stays on a GAdventures tour. The rooms all varied in sizes but were very clean, radiator was provided (and very much needed), bed comfortable, towel very small and hot water hit or miss.b
Breakfast was sufficient with whole meal bread, fruit, cheese, yoghurt, cereal. You could ask for eggs and could also make a cheese toastie.
It’s situated very close to the town square, lots of restaurants and little markets.
Cusco has s amazing as a base for day excursions.

Date of stay: June 2019
  • Trip type: Travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank Lions300
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Caro I, Director de Recepción at Cusco Plaza Saphi, responded to this reviewResponded 31 October 2019

Dear Guest, Thank you for your excellent comment!! We are very happy to know that you really enjoyed your stay at Cusco Plaza Saphi. Our mission at Cusco is to contribute to make everyone´s trip an unforgettable experience. And for us, help our guests and take care of them is part of our passion for service. If you ever have the chance to visit Peru again, it will be a pleasure to take care of you at our hotels in Cusco. Kind regards, Cusco Plaza Hotels.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 May 2019 via mobile

Cusco is an absolutely beautiful place. We spent 5 days here as a base for Rainbow Mountain and Machu Picchu, and loved everything about it.
The people were great, the food was always fantastic and the twin had everything you could need and more.
As a haven in the middle of our trip through Sth America, Cusco had shopping, it had great coffee, it was filled with markets, colour and amazing sights.
As a last stop from the brilliant Peru Hop bus trip, Cusco had it all. If travelling through or too here, allow yourself enough time.

Date of stay: April 2019
Trip type: Travelled with family
Thank Jars68
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Caro I, Director de Recepción at Cusco Plaza Saphi, responded to this reviewResponded 31 October 2019

Dear Guest, Thank you for your excellent comment!! We are very happy to know that you really enjoyed your stay at Cusco Plaza Saphi. Our mission at Cusco is to contribute to make everyone´s trip an unforgettable experience. And for us, help our guests and take care of them is part of our passion for service. If you ever have the chance to visit Peru again, it will be a pleasure to take care of you at our hotels in Cusco. Kind regards, Cusco Plaza Hotels.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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