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kinn

Great customer service and a delightful hotel!

5.0 of 5 bubblesReviewed 6 Dec 2021
The staff is so accommodating and friendly! They were ready to help us with any and all of our needs, The hotel is clean, bright, and inviting. They also picked us up from the airport.

A special shoutout must be made to Ms. Cintya- the hotel connected us to her to help arrange the travel, and we didn't have to lift a finger! We just told her what we wanted to see in Cusco, and she made other wonderful recommendations! She booked everything for us and took all the hassle and confusion out of the Cusco leg of our trip. Thank you Ms. Cintya!

(Very minor) Cons:
Rooms/bathrooms on the smaller side
No elevator (only 4 floors, but our room was on the 4th floor, and the altitude catches up to you around the 3rd flight of stairs!)
Not very central to Cusco - about a 7 minute drive to Plaza de Armas. However, it was not a bother to us as we spent less time in Cusco and more time in Cusco/Sacred Valley. Also, the taxi to and fro the main plaza to the hotel was never more than 10 soles (~$2.50 USD) but still something to be aware of.
Date of stay: November 2021
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Reviewed 3 December 2021

So friendly and helpful! Always so willing to help you. Clean and quiet. About 10 min from the town square - 6 soles (.40 us). Renting a car is way cheaper because the taxis are so cheap. You can hire a driver for the whole day. If you are planning on doing Machu Picchu, I would suggest doing it at the first of you trip to Cusco because it is lower in elevation than Cusco. Go in the morning to MP. Sundays are free to locals, so it is really busy. Don't do the Abode of the Gods, it's a waist of time and $. Do rainbow mt. at the end of your trip as it is above 16,000 feet. It is cold in Cusco and most places don't have heat, so it was always cold. The taxis drive with their windows down so I was always freezing. We found that the best places to eat were the places they didn't have someone outside their door pressuring you to eat there (just in Cusco - every restaurant in the MP town has someone outside). Go for the nicer restaurants. Food is so cheap there. There are a lot of aggressive people trying to sell you things in the main square. If you don't look at them or speak to them they will generally leave you alone. But if you acknowledge them at all, they get more aggressive. Everyone is so nice in Cusco and at the Hotel. We recommend flying with Sky Airlines rather than Latam Air. Latam air was a nightmare to fly with. It took us over an hour to check-in. All of the airlines carry-on size is way smaller than the US standard. It's like a kid size. We recommend Peru!! Loved it!

Date of stay: November 2021
    • Value
    • Location
    • Service
Thank G5570QOcindya
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 October 2021 via mobile

This hotel was really really nice, the room was super comfortable with a really nice bathroom. Breakfast was good and the lady was very attentive. They also let us bring our dog which we did not expect and super happy about. Plus the area felt super safe and calm, just a short taxi ride to the center. I have 0 complaints, everything was perfect!

Date of stay: October 2021
Trip type: Travelled as a couple
Thank Adela T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 October 2021 via mobile

5 star. Hotel Torre Dorada is your home away from home. From the get go and the moment I booked my flight on Expedia, hotel staff reached out to me to confirm my flight details and arrange a ride for me from the airport. Also, they were very patient and understanding. Since I didn’t know the pickup was outside the airport, they went out of their way to connect with one of the drivers too in the airport to let me know what is going on. In the midst of the rain and language barrier, I was getting stressed but they made sure I was taken care of. If you speak Spanish, better but you could also get by if you download Google translate. :)

The amenities were great and so is the receiving area. It’s not like a Hilton or those fancy hotels but the service in itself is top notch and will make you want to come back and stay there again.

I had to extend my stay a couple of hours due to change of plans and the reception/front desk agent even called their manager and offered me a discounted rate so I can get comfortable before my flight back to Lima and the US.

Thank you Hotel Torre Dorada for a wonderful stay. Your staff, Shayla, Paul and others are very patient and accommodating. Breakfast was simple there but hearty. Thanks again, I’ll be back!

Room tip: You can use Uber around the area. Don’t trust the cab drivers, they will con you. Also bring a face shield and download Google Translate!
Date of stay: October 2021
Trip type: Travelled solo
Thank jodsm27
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 January 2020

Phenomenal hotel and staff. Extremely personal and detailed service. Everything and more that you would want from a hotel. From the taxi service provided from the airport to a box breakfast because my tour left before breakfast started, I was blown away. I cannot say enough nice things about this hotel.

It is located a little bit away from the city center, but I think I paid an average of 6 soles per Uber back and forth. This was never an issue.

Unfortunately, my flight was cancelled and I was stranded in Cusco for another night. I contacted the front desk via Whatsapp and once again they were over the top in the ability to accomodate me one extra night!

Do not miss your chance to visit this hotel. You will not be disappointed! I cannot wait to get back!!

Thank you so much Hotel Torre Dorada!!!

Date of stay: January 2020
    • Value
    • Sleep Quality
    • Service
1  Thank greg9566
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Torre D, Owner at Hotel Torre Dorada, responded to this reviewResponded 29 January 2020

Dear Mr. Johnson,
It was a pleasure to have you as a guest, as you were able to verify Cusco has so much to offer and as you said you will get back because you have not been able to see all, you know that Torre Dorada will always be your home while in Cusco. We were very happy to see you enjoy visiting the rainbow mountain, Humantay lake, Machu Picchu, etc. really you haven't stopped.
We hope to see you in the near future and do not hesitate to ask for any information you might need, it will be a pleasure to help you by giving you good tips so your trip will be like a breeze.
We want to take this opportunity to send you our best wishes for this year which we have just started.
Kind regards,
Peggy Kalinowski
Owner

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Reviewed 14 January 2020

We were very impressed with the hotel. The hotel is located in a residential area and they have a very good security system. As a family with kids, I felt very safe. the Torre Dorada provides transportation everywhere you want to go. The rooms were very clean and comfortable, we highly recommend this hotel.

Date of stay: January 2020
1  Thank NickBrownW
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Torre D, Owner at Hotel Torre Dorada, responded to this reviewResponded 15 January 2020

Dear Guest,
It has been a pleasure to have you with us, I am so happy to have received such a nice comment and we are glad you have appreciated our service, I have been a foreigner myself for 35 years of my life and I think I know what our guests need when they are far away from home.
We want to wish you all the best now and always.
Kind regards,
Peggy Kalinowski
Owner

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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