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Philipp H
Tirol, Austria

Nice staff, clean and comfortable

5.0 of 5 bubblesReviewed 8 Nov 2019via mobile
We stayed at the Tierra viva Cusco Centro for 4 nights. We can really recommend the hotel!

+ friendly and helpful staff
+ Good Location (close to city center)
+ clean and spacious rooms
+ good breakfast buffet
+ Safe and 24/7 Frontdesk
+ free tea at reception (including coca tea)

—> 5/5 points!
Date of stay: November 2019
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carolina S, Director de Relaciones con Clientes at Tierra Viva Cusco Centro, responded to this review
Responded 2 Dec 2019
Dear philipphS3652GE,

Thank you for your excellent comment and for recommend 100% Tierra Viva Cusco Centro!

At Tierra Viva we have hotels in Lima, Arequipa, Cusco, Sacred Valley, Machu Picchu, Puno, Piura and Trujillo and in all of them you will find the same quality of excellent service that characterizes Tierra Viva.

We hope you to have the chance to stay with us in another opportunity.

Kind regards,

Carolina Saenz
Guest Relations
Tierra Viva Hotels
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,353)
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Show reviews that mention
All reviews great hotel inca trail plaza de armas bread would definitely stay here again stored our luggage the san pedro market rooms are spacious would highly recommend this hotel location was perfect breakfast was excellent altitude sickness laundry service courtyard noise taxis tea
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Reviewed 8 November 2019

I stayed at Tierra Viva while traveling to do the Inca Trail hike to Machu Picchu. Just from the ride from the airport, I already knew I made a good choice. I stayed with a friend a couple nights before we left for the hike, but when we got back my friend was sick and had to be hospitalized. I ended up having to extend my stay a few nights to be with her, and the staff at Tierra Viva was so helpful and accommodating as I was navigating the last few days on my own between the hotel and clinic, trying to keep myself fed and rested enough so that I would be able to get her home once she was discharged. Each time they called me a taxi to the clinic they would talk to the driver and confirm the price for me before I left. They asked me how my friend was each time I saw them, and made me feel completely safe and comfortable. I would absolutely recommend and if I’m ever back in Cusco there’s nowhere else i would rather stay!

Date of stay: October 2019
Trip type: Travelled with friends
1  Thank Clbatts
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carolina S, Director de Relaciones con Clientes at Tierra Viva Cusco Centro, responded to this reviewResponded 3 December 2019

Dear Clbatts,

We are smiling after reading your nice comment!

At Tierra Viva we love to work and to take care of our guests and that is why we are genuinely happy and we provide service since our empathy. We are happy to know that your friend was heal before flying back home.

If you ever come back to Peru, we will be pleased to assist you again.

Kind regards,

Carolina Saenz
Guest Relations
Tierra Viva Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 November 2019

We stayed five nights at the Tierra Viva Cusco Centro and could not have been happier. First off, the hotel itself is lovely. It was a private residence many years ago and exudes old world charm. Our room was amazing for the price. Spacious and nicely appointed with a HUGE King size bed. High, wood beamed ceilings, and a modern bathroom. There was a warm radiator for the cold nights.

The staff all spoke (at least some) English. Very welcoming and accommodating. There is a free breakfast each morning in a common room that was very complete -- coffee, tea, fruit, cereal, yogurt, eggs, toast, etc. The hotel has many places to sit outside, plus a lending library of books. The front desk staff easily can call you a taxi or answer any questions.

The location was perfect. Just a 5 minute walk from the Plaza de Armas. And about a 3 minute walk from the Central Market. We actually usually only ate fruit at the complimentary breakfast because we'd go to the Market each day and eat a fried egg on rice, with plantains, potatoes, and avocado. Heaven!

Our room was in the back and very quiet. A peaceful hotel. Would definitely stay there again! An excellent deal.

Date of stay: October 2019
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Hilary G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carolina S, Director de Relaciones con Clientes at Tierra Viva Cusco Centro, responded to this reviewResponded 3 December 2019

Dear Hilary G,

We loved your comment! Thank you! And also we would like to thank you for taking the time to share your experience at our Tierra Viva Cusco Centro.

We hope to have you again at Tierra Viva very soon!

All the best,

Carolina Saenz
Guest Relations
Tierra Viva Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 November 2019 via mobile

Great hotel in Cusco. Excellent location, 5-7 minutes walking to the main plaza. Safe area even at night. The staff is amazing. Great hotel, clean and spacious rooms, we are glad we stayed here. Thanks!

Date of stay: October 2019
Trip type: Travelled as a couple
2  Thank RodKou
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carolina S, Director de Relaciones con Clientes at Tierra Viva Cusco Centro, responded to this reviewResponded 3 December 2019

Dear RodKou,

What a glowing comment! Thank you very much! We are very pleased to read your review and I will make sure to personally thank the team for their attention!

Thank you for sharing your experience from our Tierra Viva Cusco Centro and we hope to see you again soon!

My best

Carolina Saenz
Guest Relations
Tierra Viva Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 October 2019

On reflection this was the best hotel we stayed at on our recent holiday - so I'm giving it 5 stars. Our room off the cobbled courtyard was spacious and very comfortable. The breakfast buffets were good with a wide variety of options. The location on the edge of the historic area has the advantage of being easy to get to by car, but also within walking distance of the Plaza de Armas and the Markets. On arrival we were given an informative briefing in the foyer, and the staff arranged a private car for us one day so we could travel to Pisaq. In summary I couldn't fault our experience staying here.

Date of stay: July 2019
    • Value
    • Cleanliness
    • Service
1  Thank cammerayguy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carolina S, Director de Relaciones con Clientes at Tierra Viva Cusco Centro, responded to this reviewResponded 3 November 2019

Dear cammerayguy,

We are very happy to know that you enjoyed your stay at Tierra Viva Cusco Centro and would like to thank you for taking the time to share your experience.

Our mission at Tierra Viva is to contribute to make everyone´s trip an unforgettable experience. That means, that we will always do whatever is in our hands to help our travelers with any need they may have.

We hope to have you again at Tierra Viva very soon!

Kind regards,

Carolina Saenz
Guest Relations
Tierra Viva Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 October 2019

Tierra Vivia Central Cusco is another good option from this very good Peruvian Chain.
you are about 4 or 5 blocks from the Plaza Mayor 3 blocks from the central market and one of the train stations. the breakfasts are good, the service really good.
the only thing is that the hotel could use an update, but otherwise it was perfect for our needs. a winner.

Room tip: ask for an upgrade to a superior room for the larger space and refrigerator
Date of stay: October 2019
    • Value
    • Cleanliness
    • Service
Thank bgerber948
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carolina S, Director de Relaciones con Clientes at Tierra Viva Cusco Centro, responded to this reviewResponded 3 November 2019

Dear bgerber948,

Thank you so much for your wonderful comment and for praising our hotel and our chain of hotels Tierra Viva.

We hope to welcome you as our guest again soon in Lima, Cusco, Sacred Valley, Machu Picchu, Arequipa, Puno, Piura or Trujillo!

Best regards,

Carolina Saenz
Guest Relations
Tierra Viva Hotels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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