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Ana Cecilia M
Miami, Florida

Excellent location

4.0 of 5 bubblesReviewed 3 Jan 2020
Excellent location, and quality of service. Rooms are good and clean. If you want to be close to Plaza de armas, this is the place. Everything is walking distante from the hotel. The breakfast included is ok. The Cuzco people are nice, the city is safe, everybody warns tourists.

Date of stay: December 2019
Trip type: Travelled with family
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Casa Andina H, Manager at Casa Andina Standard Cusco Plaza, responded to this review
Responded 16 Jan 2020
Dear Ana Cecilia M,

Thank you for taking the time to share with the world about your recent experience at Casa Andina Standard Cusco Plaza.
We are glad to know you had a nice experience with us and you enjoyed our areas and service provided by our staff.We hope to receive you back again as our very special guest in Casa Andina Standard Cusco Plaza, your home!
Kind regards,

Gianfranco Bassanini
Hotel Manager
Casa Andina Standard Cusco Plaza
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (2,086)
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1,171
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Traveller rating
1,171
651
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21
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All reviews great location the main square machu picchu coca tea hotel is located the hotel staff breakfast buffet alfredo a great place to stay bread lobby
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Reviewed 3 January 2020

We stayed in Casa Andina Cusco Plaza, Casa Andina Punto, Casa Andina Miraflores, Casa Andina Aquas Calientes. I highly recommend these hotels for the cleanliness, customer service, breakfast buffet and value. Ruben, at the front desk, provided exceptional customer service. It was my daughter’s birthday the day we returned to the hotel and he arranged to have her cake delivered, even after the bakery was closed. It was in the room waiting for us!

Date of stay: December 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank gates2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Casa Andina H, Manager at Casa Andina Standard Cusco Plaza, responded to this reviewResponded 16 January 2020

Dear Gates2015,

Thank you for taking the time to share with the world about your recent experience at Casa Andina Standard Cusco Plaza.
We are glad to know you had a nice experience with us and you enjoyed our areas and service provided by our staff.We hope to receive you back again as our very special guest in Casa Andina Standard Cusco Plaza, your home!
Kind regards,

Gianfranco Bassanini
Hotel Manager
Casa Andina Standard Cusco Plaza

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2020

We had a great time the first time we stayed here 2 years ago, so we stayed here again! This time they offered massages; I had Jessica and she was fantastic! I really needed it! The young lady at the front desk, Mishelle, was also very helpful. Everyone was very helpful. The rooms were very clean; bathrooms also very clean. The bathroom has handsoap, shower gel, and shampoo/conditioner dispensers so you don’t need to bring any (airline restrictions!). The breakfast was fine; the night we came back from Machu Picchu we had a late dinner there and it was good. Overall, we had a very good stay. We would recommend this hotel because it’s good and it has a great location; it’s near the Plaza de Armas, near shops & restaurants. There was some noise at night but the windows kept most of it out. It’s not too bad. Good place!

Room tip: We got rooms with a view so we had some street noise, but the windows kept most of it out. The views were nice & quaint
Date of stay: December 2019
Trip type: Travelled with family
Review collected in partnership with this hotel
Thank LuisaRpr1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Casa Andina H, Manager at Casa Andina Standard Cusco Plaza, responded to this reviewResponded 2 January 2020

Dear LuisaRpr1,

Thank you for taking the time to share with the world about your recent experience at Casa Andina Standard Cusco Plaza.
We are glad to know you had a nice experience with us and you enjoyed our areas and service provided by our staff.We hope to receive you back again as our very special guest in Casa Andina Standard Cusco Plaza, your home!
Kind regards,

Gianfranco Bassanini
Hotel Manager
Casa Andina Standard Cusco Plaza

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2020

We stayed 5 nights in the this gem. From back windows, you can see the Cusco Cathedral in the Plaza de Armas. Rooms were relatively small but adequate and spotless. Bathroom was sparking clean, with liquid soap and shampoo provided with a nice large overhead shower. People at front desk were very friendly and always greeted us. Mishell kept us informed, whenever we came back in the afternoons/evenings, on messages left by tourist agency on when they would pick us up the next day. Soledad was a good server one night we had dinner in the hotel restaurant.

Room tip: Nice rooms - we had a room with a view (a little extra), but were able to look out towards the adjacent buildings and mountains
Date of stay: December 2019
Trip type: Travelled with family
Review collected in partnership with this hotel
Thank G6915HHeduardor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Casa Andina H, Manager at Casa Andina Standard Cusco Plaza, responded to this reviewResponded 2 January 2020

Dear G6915HHeduardor,

Thank you for taking the time to share with the world about your recent experience at Casa Andina Standard Cusco Plaza.
We are glad to know you had a nice experience with us and you enjoyed our areas and service provided by our staff.We hope to receive you back again as our very special guest in Casa Andina Standard Cusco Plaza, your home!

Kind regards,

Gianfranco Bassanini
Hotel Manager
Casa Andina Standard Cusco Plaza

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 December 2019

We stayed in 3 different rooms in this hotel, all different, but in each one the beds were comfortable and everything was clean. It's in a great location, within walking distance of the main square, Plaza de Armas, and plenty of restaurants and cafes, museums, churches and shops, markets. The staff are all friendly and obliging and I have no hesitation in recommending a stay at this hotel.

Date of stay: June 2019
2  Thank karencV4785NQ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Casa Andina H, Manager at Casa Andina Standard Cusco Plaza, responded to this reviewResponded 2 January 2020

Dear KarencV4785NQ,

Thank you for taking the time to share with the world about your recent experience at Casa Andina Standard Cusco Plaza.
We are glad to know you had a nice experience with us and you enjoyed our areas and service provided by our staff.We hope to receive you back again as our very special guest in Casa Andina Standard Cusco Plaza, your home!
Kind regards,

Gianfranco Bassanini
Hotel Manager
Casa Andina Standard Cusco Plaza

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 December 2019

Room was very small with poor ventilation. Opened window but burning odor came in from outdoors. Smoke alarm went off in the hotel. Hallway noise very easy to hear in the room. Staff very accommodating and friendly.

Date of stay: December 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Scenic34511
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Casa Andina H, Manager at Casa Andina Standard Cusco Plaza, responded to this reviewResponded 2 January 2020

Dear Scenic34511,

Thank you for taking the time to share with the world about your recent experience at Casa Andina Standard Cusco Plaza.
We deeply apologize for not having met your expectations.
Please be sure your opinion is very important for us , and we will take note about the facts you consider we should improve.
Our goal is providing an excellence service, just as you deserve.
Kind regards,

Gianfranco Bassanini
Hotel Manager
Casa Andina Standard Cusco Plaza

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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