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lindnerhanna
Philadelphia, Pennsylvania

Good service in a strange time

5.0 of 5 bubblesReviewed 7 June 2021
I had an overnight bus from Puerto Maldonado to Cusco and just wanted a place to take a nap and shower in the morning before jumping on the train to Cusco. There was some slight confusion trying to explain my arrival and departure but it all worked out fine. The location is a bit far from the touristy areas but it was close to where the bus dropped me off (walking distance) and that was the priority. The warm shower was awesome, and the room was comfy and clean. The person at the desk was also helpful in answering my questions about restrictions given I was there on a Sunday!
Date of stay: May 2021
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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1 - 6 of 64 reviews
Reviewed 6 April 2021 via mobile

My stay at this Bed & Breakfast was absolutely fantastic! The property is small and quiet. Nice gardens. Wonderful and helping staff. Secured premises. The manager Constantino a great host and helped in booking my tours. As a hospitality and travel expert for 35 years, I would definitely recommend this property. A bit noisy on the outside but that is out of the hotel’s control and totally understanding.

Date of stay: April 2021
Trip type: Travelled solo
Thank 50rickq
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lucy Helen Florez Choque, Owner at Cozy San Borja Hotel Boutique, responded to this reviewResponded 8 April 2021

Dear Sir,

We would like to thank you for leaving us a comment after your stay at Sonnenthal Bed & Breakfast Cusco.

We are delighted that the stay was well and we hope to see you again soon.

We remain at your disposal by phone (+51 983204195) or by WhatsApp al +51 993 050 267 or by email (reservas@hotelsonnenthalcusco.com) if you have any questions about the hotel and its services during your next trip in Cusco.

We wish you a good day

Best regards,

Constant Audousset
General Manager of the Sonnenthal Bed & Breakfast Cusco

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 January 2020

The place is about 10 minutes from Plaza del Armas, where more or less is a starting point for touring. The Hotel is safe, no need to worry about shady characters here. What makes the place what it is, is the employees. They deserve special mention, Hilda, Julius, and Maria Isabel. They make a good place, great. The owner was always around. Answered all questions, very personable. I would recommend this hotel to anyone who stays in Cusco.

Room tip: Upstairs room a little more quiet.
Date of stay: January 2020
    • Location
    • Cleanliness
    • Service
Thank Ferdinand C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
hotelsonnenthalcusco, Propietario at Cozy San Borja Hotel Boutique, responded to this reviewResponded 27 January 2020

Dear Sir,

We would like to thank you for leaving us a comment after your stay at Hotel Sonnenthal Cusco.

We are delighted that the stay was well and we hope to see you again soon.

We remain at your disposal by phone (+51 983204195) or by WhatsApp al +51 993 050 267 or by email (reservas@hotelsonnenthalcusco.com) if you have any questions about the hotel and its services during your next trip in Cusco.

We wish you a good day

Best regards,

Constant Audousset
General Manager of the Hotel Sonnenthal Cusco

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2019

The Staff are amazing, they are very polite and organized. The rooms are clean and comfortable ! The breakfast is great.
I have a problem with the bathroom and they resolved as soon as I asked !
It is around 10 minutes from downtown and the taxi is always 5 or 6 soles.
I absolutely recommend this hotel !

Room tip: The room in the back does not have a good wi-fi
Date of stay: July 2019
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Nah R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
hotelsonnenthalcusco, Propietario at Cozy San Borja Hotel Boutique, responded to this reviewResponded 1 August 2019

Dear Madam, Dear Sir,

We would like to thank you for leaving us a comment after your stay at Hotel Sonnenthal Cusco.

We are delighted that the stay was well and we hope to see you again soon.

We remain at your disposal by phone (+51 983204195) or by WhatsApp al +51 993 050 267 or by email (reservas@hotelsonnenthalcusco.com) if you have any questions about the hotel and its services during your next trip in Cusco.

We wish you a good day

Best regards,

Constant Audousset
General Manager of the Hotel Sonnenthal Cusco

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2019

Simple, small, clean, motel quality ( but not a motel ) good for short-time stay. Small rooms, shared bathroom, but everything is quiet. The is not Historical Centro, but residential area. I found it secure even at night ( which is not quite true for every area outside in Cuzco ). The Historical Center 10 minutes away on taxi, taxis are cheap and easily available in Cuzco ( 5-6 soles one way, i.e 2$), the budget price of hotel compensates well. On return some drivers don't know exactly the location, you need to show them the map that hotel stuff will provide for you. I found it to be of no problem. The stuff is very friendly and helpful. They speak little English, but generally they can understand you in most cases and try to be very helpful. Contrary to what cheapoair website said, they don't have safe box, not in the room, nor lobby. But this is a family run hotel, they are all one family, and I felt secure leaving my money and documents inside my bag. Nothing happened. They provide pick up in the airport, I would recommend it. They have not a real restaurant, but few tables, where you can order sandwiches, coffee etc. There are not many restaurants around, I found only one, two streets away. But again, you can easily get to the city center and choose what you want. Food in Cuzco is good and not expensive. To order tours, or change money, you need to go to the Center too, that's some of inconvenience, but really small.
Generally, you come to Cuzco not to stay much inside hotel, but to go around, see places. For this purpose this small hotel is convenient place to sleep.

Room tip: place to sleep
Date of stay: June 2019
  • Trip type: Travelled solo
    • Service
Thank AlxKnv
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jailus J, Gerente at Cozy San Borja Hotel Boutique, responded to this reviewResponded 11 July 2019

Dear Sir,

We would like to thank you for leaving us a comment after your stay at Hotel Sonnenthal Cusco.

We are delighted that the stay was well and we hope to see you again soon.

We only inform you that you got a single room with a private bathroom out of the room (this is the only room). There are bathrooms inside in the others rooms.

We remain at your disposal by phone (+51 983204195) or by WhatsApp al +51 993 050 267 or by email (reservas@hotelsonnenthalcusco.com) if you have any questions about the hotel and its services during your next trip in Cusco.

We wish you a good day

Best regards,

Constant Audousset
General Manager of the Hotel Sonnenthal Cusco

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 September 2018

We had a larger group and took up 3 rooms. They were extremely accomodating and even showed us the other room options when we arrived so we could pick the most suitable grouping. Right away they offered us tea and use of the kitchen to relax and once we were settled in, went over the area and taxi situation with us. Breakfast was simple and very nice - fresh squeezed OJ, soft rolls with butter and jam, also ham and cheese, scrambled eggs, and tea or instant coffee. Obviously this is not the Ritz, but for the price, we were extremely comfortable. Each employee we interacted with went out of their way to be helpful even though there was a large language barrier

Date of stay: September 2018
  • Trip type: Travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank Christinedickinson
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Yeselet Y, Propietario at Cozy San Borja Hotel Boutique, responded to this reviewResponded 6 March 2019

Dear Madam, Dear Sir,

We would like to thank you for leaving us a comment after your stay at Hotel Sonnenthal Cusco.

We are delighted that the stay went well and we hope to see you again soon.

We remain at your disposal by phone (+51 983204195) or by email (reservas@hotelsonnenthalcusco.com) if you have any questions about the hotel and its services during your next trip to Cusco.

We remain at your disposal and wish you a good day

Best regards,

Jailus Yanque Flores
General Manager of the Hotel Sonnenthal Cusco

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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