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Karan T

Stayed here to travel around

5.0 of 5 bubblesReviewed 5 Oct 2019
Excellent service and good room.
Even their restaurant food is very tasty and reasonably priced.
Very hospitable staff especially the following, Roberto Rodriguez and Karina and Leo.
The hotel is located at the best location for pickup too tours.
Date of stay: October 2019
Trip type: Travelled with family
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RoyalCusco, Gerente at Royal Inka Ii Hotel, responded to this review
Responded 8 Oct 2019
Estimado ( a )

Muy agradecidos, por sus comentarios, nos satisface que hayan tenido un buen tiempo en nuestras instalaciones, que pudieron saborear de nuestra variada comida, nos complace que se sintieron atendidos como ustedes merecen.

Atentamente
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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13 - 18 of 557 reviews
Reviewed 2 October 2019 via mobile

This hotel was not my choice since we were booked with a tour company.
Let’s start with the pros:
Great location and some friendly staff, breakfast was great! made to order omelettes, greeted with coca tea when you first get checked in.
Now the cons:
We stayed the first night in the front of the hotel, not good!traffic all night long, if staying here do asked for the rooms far in the back. We had to come back to the same hotel again,( because of tour package) the room that was assigned to us was quieter, but lite up like a Christmas tree all night long because of broken shades. No hairdryer and one towel, had to chase down room service on another floor because it took forever for the front desk to call.

Date of stay: October 2019
Trip type: Travelled as a couple
2  Thank NancyC156
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RoyalCusco, Gerente at Royal Inka Ii Hotel, responded to this reviewResponded 9 October 2019
Google Translation

Estimada (o)

Estamos agradecidos, por los comentarios que hicieron, y pudieron disfrutar en parte de nuestras instalaciones, por su puesto tomaremos muy en cuenta, lo que incomodó su estadía, estamos trabajando actualmente, mejorando en todo aspecto las condiciones de nuestras habitaciones,re modelando y mejorando cada área de nuestro hotel, nos encantaría, poder atenderlos nuevamente y vean realmente los cambios que les ofreceremos, mil disculpas por las molestias que ocasionaron su descontento.

Atentamente












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Reviewed 23 September 2019 via mobile

The hotel is very comfy to stay. The staff are absolutely nice and helpful, the breakfast was great, the room is clean, and the location is definetely a plus. Love their egg rolls for the breakfast! I would recommend it for anyone who visits Cusco.

Date of stay: September 2019
Trip type: Travelled with family
Thank Mandyfeihu
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RoyalCusco, Gerente at Royal Inka Ii Hotel, responded to this reviewResponded 27 September 2019
Google Translation

Estimado huésped (a )

Que bueno que pudo disfrutar, de nuestros servicios e instalaciones, muy agradecidos por sus comentarios, nos gustaría volver a tenerlos.

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Reviewed 22 August 2019

This hotel gave us a great stay. We had lovely breakfasts thanks to Eliseo en la cocina. The staff were very helpful and kind, shout out to Roberto Rodriguez. The location is great, near a very nice square, and a couple corners away from the main Plaza des armas, very walkable. Our rooms were lovely.
Thanks again!

Date of stay: August 2019
    • Location
    • Cleanliness
    • Service
Thank sjlc91
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RoyalCusco, Gerente at Royal Inka Ii Hotel, responded to this reviewResponded 26 August 2019
Google Translation

Estimado (a)

Para agradecerles por sus comentarios, nos alegra que hayan podido disfrutar de vuestra estadía, gustosos en volver a atenderlos nuevamente.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2019

We were there for 4 nights. The location is great and we were booked in the suites with a balcony overlooking the road and the square. Rooms are huge.

Well, that's it. So, we read good review of the service. After being very patient for the many hours, when it was abundantly clear that the head waiter was not interested in serving people of color, we had make our privilege clear.

Pros:
- Rooms are big, if you have the suites with balcony. View are great.
- Location is great.
- Breakfast is good.
- In one room, heater was working. Yes, in another, it was not.

Cons:
- We were overcharged in each instance and had to point out details of the bill to adjust. In one instance, the receptionist just charged a higher amount. In another instance, the receptionist saw what we might be paying and adjusted the rate to a higher one since the service charge was lower. At these rates, they should charge more upfront rather than play with billing and being dishonest. Check your bills against your booking.
- The free coca tea upset our stomachs.
- Most rooms are inward facing, so book carefully. These don't have windows either and only face inwards and are dark.
- No room service or anything outside the normal. So, if you are a senior or have altitude problems and you need service, go elsewhere. You have basic housekeeping service only.
- In the room where heater was not working, we got a stand alone heater which was woefully inadequate for the size of the room. We are used to long freezing winters. If you are not, try elsewhere.
- Pick-up/droff from airport is only one per booking, whether you stay for one night or a week. You don't get discounts, so book each night separately so you will get both pick-up and drop to the airport. Even if you don't, take the pickup from the airport as that is costly. You can book drop-off from the reception at a very good price of 10 soles.

If you are a person of color:
- Try requests but they don't work. While the white folks got their requests, we had to escalate matters to the manager who also had to be talked sternly to replace things like rotten vegetables.
- We were repeat customers and even then they persisted. Policies changed to suit whoever was at service while the same policies changed miraculously to be customer friendly when there were white folks.

For now, we will be asking all our Asian friends to avoid Cusco and surrounding areas and certainly not give any business to the area.

Room tip: Book rooms with a balcony. Good for a night only.
Date of stay: July 2019
    • Location
    • Cleanliness
    • Service
Thank woaishanghai
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RoyalCusco, Gerente at Royal Inka Ii Hotel, responded to this reviewResponded 16 August 2019
Google Translation

Estimado(a)

la verdad, me preocupa todo lo que ustedes pasaron, lo siento muchísimo, por favor me ayudaría si ud. me indica el número de habitación para averiguar con más detalle al respecto, y poder atender de mejor modo a sus comentarios, nuestra política es esforzarnos por todos nuestros huéspedes, sin importar de donde nos visiten , por que nos debemos a ustedes, a la espera de su respuesta.

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Reviewed 8 August 2019

This hotel is beautifully located, a very short walk to the main square of Cusco. The interior is beautiful, and the rooms are comfortable. Breakfasts and the dinner we had were all delicious, gracias Eliseo en la cocina! The staff are all so helpful, quick, and kind.
Thank you for a great stay!

Date of stay: August 2019
Trip type: Travelled with family
Thank Claire L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RoyalCusco, Gerente at Royal Inka Ii Hotel, responded to this reviewResponded 13 August 2019
Google Translation

Estimada Claire:

Nos complace que Ud. disfrutó de nuestras instalaciones, agradecidos por sus comentarios que nos ayudan a seguir mejorando, por ustedes mejoramos cada vez más.

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