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Lee_family_219053
Singapore, Singapore

Hotel in a Central location

3.0 of 5 bubblesReviewed 7 Nov 2023
This was our base to explore Machu Picchu. Very central location walkable to most places and safe. Money changers and local tour agencies along the street towards town square. Hotel was clean, comfortable and warm with rooms well spaced out. Rooms were spacious and came equipped with all amenities, bathtub, comfortable beds and a view of the mountain out the window. WiFi was good and there is a tea station at the lobby that is always open for all and a computer for use. Hotel has a lift and a gift shop inside. Breakfast was acceptable but always need topping up as only limited quantity is put out each time.
Date of stay: October 2023
Trip type: Travelled with friends
4.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
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2 - 7 of 648 reviews
Reviewed 13 April 2022 via mobile

The hotel has a location near the Plaza de Armas, the breakfast is just ok, the rooms have old bathrooms so you can expect some water leaks and the ac connectors fails sometimes, the reception is very kind but I had a human error booking an extra night and when I realized it I informed the hotel 2 hours after checking in and to make a long story short the hotel kept my money and basically their excuse It was that this reservation did not allow them to return money, but they could have had worms in the fruit for breakfast without even an apology. I do not recommend any traveler to stay at this hotel. they are dishonest!

Room tip: Stay in another hotels or hostals my friends told me that are super nice and close to the important points in the city.
Date of stay: April 2022
Trip type: Travelled as a couple
Thank briantn2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 February 2022 via mobile

Staff was rude, room key was enormous, have fun dragging it on your hikes. bed sheets stained and with hair, safe didn't work, heater didn't work, walls were paper mache so room was loud, breakfast was like a gas station in rural America. I literally just walked out and booked another hotel. They advertise this to be a nice hotel but it is more like a cheap hostel. I have pictures and videos of all this. Normally I wouldn't even post a negative review but the staff was so rude, they deserve this! And you deserve to avoid this place and stay at a decent hotel. . . . Cusco is pretty awesome though.

Date of stay: February 2022
Trip type: Travelled with friends
Thank D5761SXchrisb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 January 2020 via mobile

The hotel is located walk distance from the park, church, museums and many restaurants and bars. The rooms are comfortable but need an update, the breakfast area is good and they offer multiple options.

Date of stay: January 2020
Trip type: Travelled as a couple
2  Thank Bwutk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SanAgustinHoteles, Director de Recepción at Hotel San Agustin El Dorado, responded to this reviewResponded 31 January 2020
Google Translation

Estimado Huésped,

Reciba nuestro más cordial saludo, es muy grato recibir sus comentarios sobre su experiencia en nuestro establecimiento. Agradecemos su apreciación de la ubicación del hotel. También precisar que nuestras habitaciones se encuentran bien amobladas acorde al estilo tradicional de la ciudad,
Nuestro desayuno buffet que desde muy temprano lo espera para deleitarlo con los diferentes potajes y productos propios de la región, además de considerar productos libres de gluten y para vegetarianos.
Agradecemos su preferencia y será un placer volver a recibirlo en un próximo viaje.

Saludos cordiales
Administración San Agustin El Dorado

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 January 2020

We were in an unfortunate position where our passports were stolen, so we stayed at this hotel until our emergency replacements came. The Hotel staff are extremely friendly, helpful and accommodating as they helped us in every way they could through the situation. Very nice room with a great buffet breakfast. A perfect location too as the hotel is very close to the Cusco markets and also the main square.

Date of stay: January 2020
Trip type: Travelled with family
Thank samir_hatangadi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SanAgustinHoteles, Director de Recepción at Hotel San Agustin El Dorado, responded to this reviewResponded 9 January 2020

rettings from San Agustin El Dorado

It is a pleasure to read these lines and know that our property was an ideal place during your stay in Cusco, that the attention of our staff has been up to your expectations, and above all that we have been able to make part of your experience

Also, we are happy that you liked the location of the hotel,it allows easy access to the city center and the room that was in your stay.
We reiterate our gratitude for your preference and will be pleased to have you again with us.

Best Regards.

San Agustin El Dorado

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 January 2020

We booked 2 rooms, one room for kids. The rooms are just small and basic. it is old dated furniture. The bed for 2 are too small. The service to get our luggage took more than 2 hours. Front desk are not Fluent in English. Lot of noise in the nighttime.
We stayed 2 days in December 28 and 29th Of 2019. The breakfast is good and is located in the city center.

I would not go back to the hotel to stay there, better I will choose some other good hotel
Near by.

Room tip: Better select some other hotel for modern rooms
Date of stay: December 2019
    • Location
    • Rooms
    • Service
Thank achatra
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SanAgustinHoteles, Director de Recepción at Hotel San Agustin El Dorado, responded to this reviewResponded 8 January 2020
Google Translation

Estimado Huésped,

Agradecemos el haberse tomado su tiempo para expresar sus pareceres en torno al servicio que le hemos otorgado. HSA “El Dorado” se caracteriza por garantizar sus servicios en los estándares que exige nuestra marca.

Precisar que nuestras habitaciones se encuentran bien amobladas acorde al estilo tradicional de la ciudad, cada habitación posee ventanas insuladas y en cuanto a las dimensiones cumplen con las exigidas para un hotel de 4 estrellas. Nuestro personal de recepción, está capacitado para entablar una comunicación fluida en el idioma inglés. Lamentamos que vuestra incomodidad no los expresara ni durante, ni al término del servicio otorgado.

Saludos cordiales,

Administración San Agustin El Dorado




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