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Scarlett
Hana, Hawaii

HOT water, great location

4.0 of 5 bubblesReviewed 11 Nov 2019via mobile
Reasonably priced, nice complimentary breakfast, HOT water with great water pressure. The staff was friendly, limited English, but more than enough to communicate. The beds are quite firm and for a light sleeper, sound carries, so it could likely make it hard to sleep. The hotel could easily handle the sound issue by providing complimentary ear plugs to its guests. Great location just a couple of blocks from the Plaza de Armas. Overall, a great stay. Hot water is such a luxury here, this made it worth the price alone.
Date of stay: November 2019
Trip type: Travelled solo
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SanAgustinHoteles, Director de Recepción at Hotel San Agustín El Dorado, responded to this review
Responded 12 Nov 2019
Dear Guest
Thank you very much for such a kind comment, for us it is very satisfying to know that we lived up to your expectations, that has allowed us to be part of your experience during your days in our city, all our team works with great care to serve you with The quality it deserves.
Not before thanking you for your preference and we will be happy to receive it again on a next trip.

Administración San Agustin El Dorado
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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8 - 13 of 645 reviews
Reviewed 26 October 2019

On arrival, check in was good, hotel looked ok, rooms were looking a bit dated, rooms at the front were noisy, due to the busy road. Very good location, with in walking distance of everything you needed. Breakfast was ok, the bar service was not the best, had to ask reception every time yo wanted something.

Date of stay: October 2019
    • Value
    • Rooms
    • Service
2  Thank 32StephenB
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SanAgustinHoteles, Director de Recepción at Hotel San Agustin El Dorado, responded to this reviewResponded 1 November 2019


Dear guest,
Thanks for your comments. We really regret that the hotel has not met your expectations with the attention of the bar service. We take note of your observations and we are sure that your next visit will be more pleasant, we strive to provide quality service.

Best regards.

Administration San Agustín El dorado

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2019

This hotel is on one of the main streets into located Cuzco centre, we had a triple room which was well equipped for the three of us. Tea and coffee are provided in the room which is a plus. The hotel has no central heating , but electric heaters are provided. The staff are courteous. Room service was quick.

Room tip: Room 313 for a triple room.
Date of stay: September 2019
    • Rooms
    • Cleanliness
    • Service
1  Thank Jacquelinehp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SanAgustinHoteles, Director de Recepción at Hotel San Agustin El Dorado, responded to this reviewResponded 18 September 2019

Dear Guest,

It has been a pleasure to have you with us, I sincerely appreciate the time you took to share your review related to your stay at our San Agustin hotels in Peru.

I sincerely hope you can return and visit us once more, it would be a pleasure to personally welcome you back.

Cordially,

administration El Dorado San Agustin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2019

My boyfriend and I booked one night at the El Dorado San Augustine via TripAdvisor. Upon our arrival the front desk was on able to find our reservation. However they offered us team and moved somewhat quickly to get us checked in. Communication was a bit tricky as my Spanish is not great and none of the staff seem to understand English too well. Our room was giant and very nicely kept. The bathroom had a Jacuzzi tub, but it was unfortunately filled with hair so I did not want to use it . Aside from that everything seemed very clean and comfortable. Complementary breakfast was delicious. And upon check out staff was very helpful in arranging a taxi. Overall our stay was good.

Date of stay: June 2019
Trip type: Travelled as a couple
Review collected in partnership with Cancelon.com
Thank msnisch
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SanAgustinHoteles, Administradora at Hotel San Agustin El Dorado, responded to this reviewResponded 19 September 2019

Dear Guest.
Grettings from San Agustin Dorado in Cusco.It is a pleasure to know that your stay in our property was of your complete satisfaction, and that the experience in our Hotel has been up to your expectations.
We take a note about your suggestions that are very important for us.We hope to continue being your preference
Warm Regards.
San Agustin El Dorado

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 May 2019

We spend seven nights at this hotel and opinions are divided and changing.
Let's start from the location of the hotel winning, in the historical center of Cusco.
Rooms are reasonably sized and slightly outdated, clean and have 24-hour hot water. The cleaning and kitchen staff are excellent and provide excellent service. There is a problem that once a certain product, such as Avocado, is finished in the kitchen, it has no substitute .....
The first night we slept in the room directly over the kitchen, the noise was terrible and almost did not sleep at night.
The next day we complained about the reception and they said there was a big party so the noise and promised a quiet night the next day.
Of course, we were disappointed and the next night was noisy and we could not fall asleep.
The next day, with a lot of assertiveness, we managed to move to a room on the other side of the hotel on the third floor and from that moment we enjoyed ourselves at the hotel.
It's a pity that this transition was not carried out from the outset on the first night.

Date of stay: April 2019
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
Thank שמעון ש
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SanAgustinHoteles, Administracion at Hotel San Agustin El Dorado, responded to this reviewResponded 26 June 2019

Grettings from San Agustin Dorado Hotel

It is a pleasure to read these lines and know that our property was an ideal place during your stay in Cusco, that the attention of our staff has been up to your expectations, and above all that we have been able to make part of your experience
We hope to continue being your preference.

Best Regards.

San Agustin Dorado

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 April 2019 via mobile

We recently stayed 2 nights but not consecutively. The first night we got very poor sleep. Our room was near the elevator. Also, the mini fridge they have the in room is very loud. For the 2nd night we had to ask for a different room. They were able to accomodate our request. The location is definitely hard to beat! The staff was also pretty friendly and helped us store our bags. We had slight altitude sickness which was helped by the free coco tea in the lobby. The woman bartender was super sweet (didn’t catch her name). The breakfast was ok but the dining area is very nicely decorated. Just would have liked to see more of an assortment. Many times items were not replenished (even in the early morning).

Date of stay: April 2019
Trip type: Travelled with family
1  Thank jerseygirl912
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SanAgustinHoteles, Administracion at Hotel San Agustin El Dorado, responded to this reviewResponded 26 June 2019

Grettings from San Agustin Dorado Hotel

It is a pleasure to read these lines and know that our property was an ideal place during your stay in Cusco, that the attention of our staff has been up to your expectations, and above all that we have been able to make part of your experience
We hope to continue being your preference.

Best Regards.

San Agustin Dorado

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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