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Nic S
Cusco, Peru

Would stay again.

3.0 of 5 bubblesReviewed 30 July 2019
My boyfriend and I booked one night at the El Dorado San Augustine via TripAdvisor. Upon our arrival the front desk was on able to find our reservation. However they offered us team and moved somewhat quickly to get us checked in. Communication was a bit tricky as my Spanish is not great and none of the staff seem to understand English too well. Our room was giant and very nicely kept. The bathroom had a Jacuzzi tub, but it was unfortunately filled with hair so I did not want to use it . Aside from that everything seemed very clean and comfortable. Complementary breakfast was delicious. And upon check out staff was very helpful in arranging a taxi. Overall our stay was good.
Date of stay: June 2019
Trip type: Travelled as a couple
Review collected in partnership with Cancelon.com
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SanAgustinHoteles, Administradora at Hotel San Agustín El Dorado, responded to this review
Responded 19 Sept 2019
Dear Guest.
Grettings from San Agustin Dorado in Cusco.It is a pleasure to know that your stay in our property was of your complete satisfaction, and that the experience in our Hotel has been up to your expectations.
We take a note about your suggestions that are very important for us.We hope to continue being your preference
Warm Regards.
San Agustin El Dorado
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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12 - 17 of 648 reviews
Reviewed 2 May 2019

We spend seven nights at this hotel and opinions are divided and changing.
Let's start from the location of the hotel winning, in the historical center of Cusco.
Rooms are reasonably sized and slightly outdated, clean and have 24-hour hot water. The cleaning and kitchen staff are excellent and provide excellent service. There is a problem that once a certain product, such as Avocado, is finished in the kitchen, it has no substitute .....
The first night we slept in the room directly over the kitchen, the noise was terrible and almost did not sleep at night.
The next day we complained about the reception and they said there was a big party so the noise and promised a quiet night the next day.
Of course, we were disappointed and the next night was noisy and we could not fall asleep.
The next day, with a lot of assertiveness, we managed to move to a room on the other side of the hotel on the third floor and from that moment we enjoyed ourselves at the hotel.
It's a pity that this transition was not carried out from the outset on the first night.

Date of stay: April 2019
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
Thank שמעון ש
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SanAgustinHoteles, Administracion at Hotel San Agustin El Dorado, responded to this reviewResponded 26 June 2019

Grettings from San Agustin Dorado Hotel

It is a pleasure to read these lines and know that our property was an ideal place during your stay in Cusco, that the attention of our staff has been up to your expectations, and above all that we have been able to make part of your experience
We hope to continue being your preference.

Best Regards.

San Agustin Dorado

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 April 2019 via mobile

We recently stayed 2 nights but not consecutively. The first night we got very poor sleep. Our room was near the elevator. Also, the mini fridge they have the in room is very loud. For the 2nd night we had to ask for a different room. They were able to accomodate our request. The location is definitely hard to beat! The staff was also pretty friendly and helped us store our bags. We had slight altitude sickness which was helped by the free coco tea in the lobby. The woman bartender was super sweet (didn’t catch her name). The breakfast was ok but the dining area is very nicely decorated. Just would have liked to see more of an assortment. Many times items were not replenished (even in the early morning).

Date of stay: April 2019
Trip type: Travelled with family
1  Thank jerseygirl912
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SanAgustinHoteles, Administracion at Hotel San Agustin El Dorado, responded to this reviewResponded 26 June 2019

Grettings from San Agustin Dorado Hotel

It is a pleasure to read these lines and know that our property was an ideal place during your stay in Cusco, that the attention of our staff has been up to your expectations, and above all that we have been able to make part of your experience
We hope to continue being your preference.

Best Regards.

San Agustin Dorado

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2019

We stayed 5 nights and the this lovely hotel was the perfect place in Cuzco. It was within walking distance of the central square, restaurants and markets. The front staff was terrific. The decor was fun and the restaurant served a great breakfast that was included with the room, and had good food to buy at the end of a long day.

Room tip: The inside rooms were quieter
Date of stay: April 2019
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
Thank Melody S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SanAgustinHoteles, Administrador at Hotel San Agustin El Dorado, responded to this reviewResponded 27 April 2019

Dear Guest

Grettings from San Agustin Dorado Hotel

Thank you very much for your nice comment, we are delighted that your stay in our property has been to your liking, and very grateful for the recognition of our staff.
We hope to continue being your preference.

Best Regards.

San Agustin Dorado

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2019

This is an excellent hotel in Cusco, Peru. The location is great, and the customer service is exceptional. It is quiet. They have a great free breakfast buffet, and good wi-fi. The people at the front desk are very friendly and helpful. Thank you!

Date of stay: April 2019
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank zarahgtraveler
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SanAgustinHoteles, Administrador at Hotel San Agustin El Dorado, responded to this reviewResponded 27 April 2019

Dear Guest

Grettings from San Agustin Dorado Hotel

Thank you very much for your nice comment, we are delighted that your stay in our property has been to your liking, and very grateful for the recognition of our staff.
We hope to continue being your preference.

Best Regards.

San Agustin Dorado

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2019 via mobile

Great find, clean room with great customer service. Only reason it was not 5 stars was there was no AC in our room. They did bring us a fan and told us they do have rooms with AC and would move us if one came available. If booking make sure you request a room with AC. Other than that it’s a great location, very convenient to everything. Enjoy your trip guys!!!

Date of stay: April 2019
Trip type: Travelled as a couple
Thank bvrntravellife
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SanAgustinHoteles, Administradora at Hotel San Agustin El Dorado, responded to this reviewResponded 8 April 2019
Google Translation

Dear Guest
Grettings del Hotel San Agustin Dorado.

Muchas gracias por su agradable comentario, es un placer leer que las instalaciones y el servicio de nuestra propiedad han sido de su agrado.
Esperamos seguir siendo su preferencia.

Un cordial saludo.

San Agustin Dorado

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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