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Corey

Overrated

3.0 of 5 bubblesReviewed 7 Dec 2019
Good:
1. The location is really good. Walking distance to most of spots.

2. Pickup service is for free and well arranged.

3. Porter, Waiter/Waitress are the best part of hotel.

Bad:
1. We arrived around 12am, hotel asked us to wait 15mins for room to clean up. After that, we found hotel gave the wrong room. since we were in the wrong room, and they need another 30 mins to clean the room we booked, we requested to use the shower and hotel refuses it and acted it was not their fault, they claimed it was because previous customer was just check out. Is that the issue we need to bear?

2. while we were in the stay, I received a billing statement thru email and I don’t even know what it was. I checked with counter and they finally found out they put the transaction to the wrong person and told me I won’t be charge. Till now, i still doubt it.

3. We went checked out and found out they over charge around USD $100, it took a while to check and I was also requested to show order details to proof myself.

Overall, I think the hotel is overrated. Bad quality of service. If I visit Cusco again, I will not stay at Ramada again.

Date of stay: December 2019
Trip type: Travelled with family
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CDSRC, Gerente at Costa Del Sol Wyndham Cusco, responded to this review
Responded 12 Dec 2019
Good afternoon
Thank you for your comments, in fact there was a confusion with your reservation upon arrival, you were provided the facilities so you can shower and then change your room.
Regarding your account, adjustments were made so that you would not have any problems later.
We regret that your experience has not met your expectations.
Best regards,
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,623)
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Traveller rating
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525
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All reviews machu picchu welcome drink excellent location beautiful hotel colonial style breakfast buffet two nights close to the main square plaza de armas nice courtyard convenient location clean hotel coca tea two blocks beds were comfortable pisco sours sacred valley
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82 - 87 of 1,623 reviews
Reviewed 20 November 2019

Old hotel with plenty of character. Welcome drink and functional bedroom where we could actually open both our cases out flat. Tea facility with variety of teas. Easy walk to square and covered market as well as all the historic buildings. Plenty of local restaurants but breakfast in the hotel was very good with plenty of choice. Very pleasant hotel.

Date of stay: November 2019
    • Sleep Quality
    • Rooms
    • Service
3  Thank Peter G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CDSRC, Gerente at Costa Del Sol Wyndham Cusco, responded to this reviewResponded 20 November 2019

Thank you for your comments and preference.
We are glad that your stay with us has met your needs.
Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 November 2019 via mobile

This hotel was building in the century XVII. Is located in a very nice area close to the Plaza de Armas and many restaurants. I booked just one night here and I felt sorry for myself because this hotel is really nice and beautiful. The accommodation is very comfortable and clean. The amenities in the bathroom are really nice. The bathtub is good as well, after 10 days going out so early enjoying this magical place on earth was a gift relaxing here on my last day. The staff are very attentive and helpful. The transfer to the airport is free.

Date of stay: October 2019
Trip type: Travelled solo
3  Thank marilenemanzi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CDSRC, Gerente at Costa Del Sol Wyndham Cusco, responded to this reviewResponded 20 November 2019

Thank you for sharing your experience with us, we appreciate your appreciation, for us it was a pleasure to attend you.
Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 November 2019

Excellent staff and gorgeous building
They assist me with your bookings and flights .
The dinner was beautiful in Paprika but staff lacked a good command of English .the show was supposed to be the attraction point for the dinner so I was a bit puzzled when the singer started to ask for tips

Date of stay: November 2019
Trip type: Travelled solo
Review collected in partnership with this hotel
Thank galjad2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CDSRC, Gerente at Costa Del Sol Wyndham Cusco, responded to this reviewResponded 10 November 2019

Thank you for your comments, we work to improve every day and thus be able to provide you with the best experience.
Thanks again for your preference.
Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 November 2019

Really nice courtyard but entrance becomes dated and disordered. We had a room on 3rd floor, room was large but very bare, one window placed at side of one of the twin beds. Decor was dated and in need of flourish. Breakfast room very dingy and again in need of an update, very dated. Breakfast was very nice with great selection. Location is super for the centre.

Date of stay: October 2019
    • Value
    • Location
    • Service
Thank Davey R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CDSRC, Gerente at Costa Del Sol Wyndham Cusco, responded to this reviewResponded 5 November 2019

Thanks for your comments, help us work to improve, next year we will be malking and up date for both places.
Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2019

We have stayed for 2 nights before the Inca trail and 2 after. Smart, clean hotel, with good sized rooms, excellent bathrooms, huge breakfasts, lots of polished floors, staff very helpful.
Very good location close to the plaza de armas.
Would definately stay again.

Room tip: choose the room with the view to the fountain.
Date of stay: October 2019
    • Sleep Quality
    • Rooms
    • Service
Thank joetobias14
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CDSRC, Gerente at Costa Del Sol Wyndham Cusco, responded to this reviewResponded 20 October 2019

Thank´s for your comments.
Hope to see you soon again.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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