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LondonS_r
London

Terribly disappointing

1.0 of 5 bubblesReviewed 19 Aug 2019via mobile
Ended our week in Peru here after staying at some amazing hotels in Lima, Sacred Valley and Aguascalientes, and this was such a let down.
Tired, soulless hotel with dated rooms and unfriendly staff. Had to ask for a transfer to a room upstairs as the original downstairs room was located next to a cleaning station.WIFI doesn’t really work, TV not working either, and calling room service felt like an imposition. Rudest bar staff I’ve ever encountered. So sad, as Cusco is beautiful, but I would never choose to stay here again, and I’m sure there are plenty of much more welcoming places. The only plus was the location
Date of stay: August 2019
Trip type: Travelled as a couple
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Luis Eduardo C, Gerente at Costa Del Sol Wyndham Cusco, responded to this review
Responded 20 Aug 2019
Good morning
We regret that your experience with us has not met your expectations, we hope to have the opportunity to meet you again and change your experience with us.
Best regards,
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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All reviews machu picchu welcome drink excellent location beautiful hotel colonial style breakfast buffet two nights close to the main square plaza de armas nice courtyard convenient location clean hotel coca tea two blocks beds were comfortable pisco sours sacred valley
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Reviewed 19 August 2019

Stayed at the Costa Del Sol Ramada Cusco for 3 nights. Absolutely loved the stay. The rooms were clean and freshened up every morning by the room service crew. The bathrooms were tidy and stocked everyday. They have a small bar in the lobby area, some lounge chairs to relax in as well and watch the games. They have a restaurant that has a buffet breakfast every morning (free). Its about a 5 minute walk to Plaza De Armas Cusco. You can easily hail a cab right from the front door of the hotel or walk over to the plaza for a better deal. Rooms were nice and quiet. Although they do have a dance party in the evenings that ends around 9:00 p.m. So no loud noise after those hours.
The courtyard is amazing as well Absolutely loved the stay here and would highly recommend it,

Date of stay: August 2019
    • Sleep Quality
    • Rooms
    • Service
Thank AeronauticalEngineer
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Luis Eduardo C, Gerente at Costa Del Sol Wyndham Cusco, responded to this reviewResponded 19 August 2019

Thank you for your comments, it was a pleasure to meet you, we hope to see you again soon.
Best regards,

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Reviewed 13 August 2019

This hotel was clean and in a great location however it left much to be desired. The breakfast was horrible. It was cold and not tasty. The hotel did not even give you a complimentary water (which I would expect when one visits such high altitude locations) and the price of the hotel water was exorbitant. Make sure that if you stay here you go next door to the pharmacy and buy water and snacks since they are significantly cheaper there! The staff was friendly and generally tried to assist when possible. The wifi did not really work. I did not feel like I mattered as a guest but was just a person from which the hotel wanted to make a profit. Manage your expectations if you stay here.

Date of stay: August 2019
Trip type: Travelled with friends
Thank aveedom1984
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Luis Eduardo C, Gerente at Costa Del Sol Wyndham Cusco, responded to this reviewResponded 16 August 2019

Thank you for your comments, we are sorry that your experience has not met your expectations, we work to provide the best possible service and you, our travelers, are the most important for us.
Best regards,

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Reviewed 10 August 2019

Stayed at the hotel for more than a week and it was fabulous. They have a very good restaurant and bar. The courtyard is great for relaxing. It is near the square and laundry services are close by if you do not want to use the hotel. Highly recommend if you are visiting Cusco.

Date of stay: July 2019
    • Sleep Quality
    • Rooms
    • Service
1  Thank Glenda R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Luis Eduardo C, Gerente at Costa Del Sol Wyndham Cusco, responded to this reviewResponded 16 August 2019

Thank you for sharing your experience with us, it was a pleasure to serve you.
Best regards,

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Reviewed 7 August 2019

Lovely hotel with a beautiful courtyard. It would be nice if they had some bottles of water in the room (complimentary) but easy enough to find just outside the hotel Location was very convenient though if we go back we'd rather stay in the San Blas area.

Date of stay: August 2019
Thank rachel g
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Luis Eduardo C, Gerente at Costa Del Sol Wyndham Cusco, responded to this reviewResponded 8 August 2019

Thank you for your comments and appreciations, we hope that your stay with us has met your expectations.
Best regards,

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Reviewed 3 August 2019

My friends and I stayed here for 4 nights (3 before and 1 after our Inca trail trek). The hotel grounds are beautiful and the location can't be beat. Our room was very clean and spacious - there were 4 of us so it was basically 2 rooms with a bathroom in the middle connecting them. The bathroom was very big (it even had a jacuzzi style tub) and the beds were comfortable. We each received a complimentary welcome drink and delicious chocolates in our room which was nice. Breakfast was also very good and plentiful. They had coca tea and leaves both at breakfast and in the lobby which was helpful with the altitude. It was also very easy to store our luggage there while we were on our Inca Trail trek. I'm giving them a 3/5 for a few reasons - first, they had the name on my reservation misspelled which caused some confusion with our hotel arranged airport transportation and they had difficulty finding it when we first got there. We were also charged an extra $47 when we checked-in even though the booking was pre-paid. We were told it was a tax but our booking only mentioned a tax for Peruvian citizens and foreigners staying longer than 60 days (neither of which applied to us). Also, the walls are super thin and you can hear everything going on outside your room. I could even hear the floor squeaking from the room beside us. The hotel was mostly quiet at night but bring earplugs if you are a light sleeper.

Date of stay: July 2019
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank TrainTraveler05
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Luis Eduardo C, Gerente at Costa Del Sol Wyndham Cusco, responded to this reviewResponded 6 August 2019

hank you for sharing your experience with us, we regret the incident at the airport, the collection of taxes was due to one of these two causes, we will review the acoustics of the hotel to improve it.
Best regards,

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