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Chirpy
Los Angeles, California

Top notch on all fronts

5.0 of 5 bubblesReviewed 5 Apr 2024via mobile
This hotel is just superb. From the moment we checked in with welcome drinks, to the moment we left, our experience was amazing. The hotel itself is a restored colonial 16th century monastery with a stately 300-year old cedar tree in the courtyard.
The rooms are therefore similarly unique in that every room is configured differently. The hotel was run by the Peruvian government until Belmont took it over 15 years ago. It now has all the star quality associated with this high end brand. You can request one of the 40 rooms with oxygen to help with the altitude. We did, and slept so soundly waking up refreshed — highly recommended for an extra cost!
While the property next door has a pool and spa, the Monasterio has a fantastic massage menu, and we enjoyed the 30-minute acclimatization treatment.
The breakfast buffet offers a great spread and there is live music in the lounge every evening. The location, too, can’t be beat. Everywhere you look, the place is covered in art treasures.
Have to call out the professional and friendly staff particularly Lucas the guest relations manager who went above and beyond.
Date of stay: April 2024
Room Tip: Ask for the Oxygen rooms
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Giuliana Garzon, Propietario at Monasterio, A Belmond Hotel, Cusco, responded to this review
Responded 3 weeks ago
Dear Guest,

Thank you for telling us about your recent experience with us. One of the most rewarding aspects of our work is creating exceptional memories for our guests.

It is always a pleasure to receive positive feedback, we are delighted to know that our work has been appreciated.

Thank you for taking the time to leave your impressions, and we hope to have the pleasure of welcoming you again soon.

Warm Regards,

Giuliana Garzon
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (3,288)
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9 - 14 of 3,288 reviews
Reviewed 23 March 2024

This hotel was once a monastery. Beautiful grounds and common areas. Rooms were a bit small. The hotel does supply oxygen to the rooms due to the 11,000+ altitude above seas level. Breakfast was excellent as was the service. Excellent location to nearby sites and stores.

Date of stay: January 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Mktpro99
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Giuliana Garzon, Propietario at Monasterio, A Belmond Hotel, Cusco, responded to this reviewResponded 3 weeks ago

Dear Guest,

Thank you for sharing your impressions at Monasterio we aim to make your stay with us both magical and memorable .
We sincerely hope that you have had a memorable time in Cusco and look forward to welcoming you back soon.

Best Regards

Giuliana Garzon

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2024 via mobile

An exceptional property with exceptional service. A gorgeous renovated monastery that allows the traveler to experience a sanctuary in the midst of a city. Dinner at the property was fabulous Peruvian cuisine with the accompaniment of live opera singing

Date of stay: March 2024
Trip type: Travelled as a couple
Thank cohemm166
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Giuliana Garzon, Propietario at Monasterio, A Belmond Hotel, Cusco, responded to this reviewResponded 3 weeks ago

Dear Guest,

Thank you for sharing your impressions at Monasterio we aim to make your stay with us both magical and memorable .
We sincerely hope that you have had a memorable time in Cusco and look forward to welcoming you back soon.

Best Regards

Giuliana Garzon

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 March 2024

We have had a lovely stay at this hotel! We were greeted with warm tea upon arrival and were upgraded to the most luxurious room we have ever stayed in! The staff here are so warm and attentive. One of our favorite aspects of our stay was a complimentary coffee tasting with Santiago who is truly a master of his craft and gave us some good tips of things to do to round out our stay in Cusco! We have passed several of the other hotels we were considering and have no regrets about choosing this one. When we visited the Santo Domingo monestary we were happily surprised to note that a lot of the art displayed (that you cannot take pictures of) is casually hanging on the walls of this hotel. We will definitely be coming back!

Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Asante B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Giuliana Garzon, Propietario at Monasterio, A Belmond Hotel, Cusco, responded to this reviewResponded 3 weeks ago

Dear Guest,

We are very grateful for your comments complimenting the services and facilities of our hotel. Such comments always encourage us in enhancing our efforts to provide a high level of services to our guests.

We love to read that you had a great time with our staff during your stay in Cusco and we really hope to welcome you back soon.

Sincerely

Giuliana Garzon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 March 2024

Wow, just had the most incredible stay at this historic hotel! The service was outstanding, and the rooms were so cozy and well-equipped. The restaurant blew me away with its delicious food. And don't even get me started on the beautiful garden chapel and grounds—they're like something out of a dream. Yeah, it's a bit pricey, but trust me, the experience is totally worth it. Highly recommend checking it out!

Date of stay: March 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank karina m
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Giuliana Garzon, Propietario at Monasterio, A Belmond Hotel, Cusco, responded to this reviewResponded 3 weeks ago

Dear Guest,

Thank you for sharing your impressions, your comments always encourage us in enhancing our efforts to provide a high level of services to our guests. We hope that you had a great time during your stay in Cusco and we really hope to welcome you back soon.

Kind regards

Giuliana Garzon

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 March 2024

Gorgeous, historic hotel with outstanding service. An absolute gem with beautiful, large, comfortable rooms equipped with everything needed for the most serene stay imaginable. The restaurant is excellent. The grounds, garden chapel and entire hotel is a work of art. It is expensive but highly recommended for a very unique experience.

Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank jillianm752
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Giuliana Garzon, Propietario at Monasterio, A Belmond Hotel, Cusco, responded to this reviewResponded 3 weeks ago

Dear Guest,

Thank you for share with us your recent experience at Monasterio A Belmond Hotel. One of the most rewarding aspects of our work is creating exceptional memories for our guests, we are delighted to know that we met your expectations.

We hope to have the pleasure of welcoming you again soon.

Sincerely,

Giuliana Garzon

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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