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Karitsima
London, United Kingdom

Great Hotel, great food, amaizing customer service for an affordable price. This hotel has it all!

5.0 of 5 bubblesReviewed 4 May 2018via mobile
My husband and I stay for few days here and we definitle have to recommend it!

The staff was really friendly and helpful, they offer us a traditional beverage when we arrived. The room was just amaizing, totally comfortable and pretty big!

We book the room with the breakfast included and I can say that this hotel has one of the best breakfast I ever try, a wide variety of food and very natural.

The stuff even helped us finding some painkillers for my husband headaches for the altitud.

Thank you very much for your help and warm service. Our cusco experience was amaizing because of you!
Date of stay: April 2018
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AndesdeAmericaHotel, Director de Relaciones con Clientes at Los Andes De America Hotel, responded to this review
Responded 20 June 2018
We appreciate your comments about our hotel. It makes us feel proud to cater to the needs of our customers in the best way we can. If you are going to return to our locality, do not hesitate to call us 51+84 606060
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 27 April 2018

We stayed here both before and after our Inca Trail 4/3 hike. When we arrived from the airport our first day, we were met at the door for help with our suitcases. Instead of the normal check-in routine at the front desk. They made us comfortable in the lounge area and brought us coca tea while the front desk processed our check-in. After we finished our tea and were ready to head to our room, they brought our luggage to our room. Every morning they had a wonderful breakfast buffet -- eggs, bacon, sausage, pancakes, a couple of rotating hot items, plus all kinds of cereals, yogurts and breads.

We had to leave at 4:15 a.m. the morning of our hike. They were up and ready to store our luggage and even made us a take away breakfast. When we returned from the hike, they simply handed us our room keys and brought our bags directly to our room. We stayed with them for 2 more days following our hike. They arranged a taxi to the airport, stored our luggage for the morning while we had our last bit of sightseeing, and then made sure we were safely on the way to the airport when it was time.

We originally picked this hotel because it was just around the corner from our pick up spot for our Inca Trail hike. However, with the great service and the friendliness of all the staff, you can't go wrong with Los Andes de America.

Date of stay: April 2018
  • Trip type: Travelled with friends
    • Location
    • Cleanliness
    • Service
3  Thank 961robink
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AndesdeAmericaHotel, Director de Relaciones con Clientes at Los Andes De America Hotel, responded to this reviewResponded 18 June 2018

Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I am sure that all of our hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 April 2018 via mobile

I travel a lot, and work myself in a hotel. I would have put 5 out of 5 only if I hadn’t got a bad surprise at the end of the stay.

The hotel is perfectly situated, the breakfast staff is friendly, the rooms and big, clean and comfortable and the buffet breakfast is fine.

I was disappointed, because the day of the check-in no one told us that the peruvian citizens had to pay an extra charge. As usual, we travel with both of our passport, and if we would have known we would have given our UE passeport. The worst was that the receptionist didn’t want to modify this at the check-out.
Working in a hotel myself, I suggest that the receptionist should tell about the taxes and extras the hotel charges.

Date of stay: February 2018
Trip type: Travelled with family
Thank NathalieMO13
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AndesdeAmericaHotel, Director de Relaciones con Clientes at Los Andes De America Hotel, responded to this reviewResponded 18 June 2018

I appreciate your comments about our hotel. It makes us feel proud to cater to the needs of our customers in the best way we can. It is very disappointing to hear what happened, We will make sure that your complaints are transmitted to all.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 April 2018 via mobile

The location of the hotel is great near the main plaza. The staff is very friendly and cooperative. However, the rooms are a bit dated and the breakfast is ok but not great. All in all -it's a good choice for a fair price.

Date of stay: April 2018
Trip type: Travelled with family
1  Thank ilana2705
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AndesdeAmericaHotel, Director de Relaciones con Clientes at Los Andes De America Hotel, responded to this reviewResponded 18 June 2018

I appreciate your comments about our hotel.
All your comments are essential to improve our service, but we hope you give us another opportunity to show you that we have improved.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 April 2018

There is quite a large variance among the different rooms.
upsides: This hotel is located in a very central location, right between two plazas and close to many stores and needed services. The staff is friendly, there is no elevator so they are prepared to carry the luggage to the guests' rooms. the breakfast is nice, without a large variety, and in a small dining room, not really suitable for situations with high occupancy. There are many common sitting areas which are nice to sit with a group.

downsides: most rooms don't have exterior windows! no A/C, only sometimes a ceiling fan.
Often the only window is facing the corridor, where people walk and can glance in, and to the patio or inner sitting area, which can be quite loud. the walls are thin, and the windows from the bathroom face the same space as other rooms, meaning that when they're open, everything is heard between the different rooms.
The look and design is either very retro, or simply needs lot of renovation. Even the piano in the lobby is very out of tune and used only as decoration.

Room tip: 4th floor is most quiet, likely with windows and best view
Date of stay: April 2018
  • Trip type: Travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank Leon B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AndesdeAmericaHotel, Director de Relaciones con Clientes at Los Andes De America Hotel, responded to this reviewResponded 18 June 2018

Thank you for taking the time to write such a detailed review. All your comments are essential to improve our service. We will make sure that your complaints are transmitted to all.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 February 2018 via mobile

Located in heart of Cusco staffed by people with heart. Staff consistently went out of the way to be helpful above and beyond expectations. The most spotlessly clean hotel! Excellent value. Delicious breakfast free with numerous choices. Everything fresh. Firm beds. No soundproofing but people tend to be quiet so good night’s sleep. Many common areas to relax outside of your room.

Date of stay: February 2018
Trip type: Travelled with family
2  Thank BanyanBuddy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BWAndesdeAmerica, Director de Relaciones con Clientes at Los Andes De America Hotel, responded to this reviewResponded 8 March 2018

Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I am sure that all our hotel staff enjoyed attending to your needs as much as you enjoyed your stay

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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