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Peggy M
Ajax, Canada

SIMPLY AMAZING!!!!

5.0 of 5 bubblesReviewed 14 Apr 2024
WOW, anything I can write about this hotel, it will not be enough. One of the best and most beautiful hotels we have ever stayed. It is not only beautiful but also unique, the experience is exceptional and the customer service is by far one of the best in the world.

We would like to specially thank George Cruz (concierge service) , he not only provided the most incredible and very personable customer service but he made our stay an amazing and memorable experience. Also, special thank you to Kelli who handles the Alpacas, she is one of the sweetest persons we have ever encountered in all of our travels. She is kind, loving, knowledgeable and a beautiful person inside and out, we hope we get to see her again!
Date of stay: March 2024
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Reviews (4,348)
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Traveller rating
3,761
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Reviewed 2 April 2024

Our family have done over 70 nights in Marriott's between Jan and March 2024 and over 100 last year - and this is one of the best. The staff is incredible (especially Enrique), the location is great and they really make you feel right at home. We 100 percent recommend this hotel and would stay again.

Room tip: Absolutely lovely - try the hot chocolate
Date of stay: March 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank O9623OEjenniferw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 March 2024 via mobile

Perfect in every way! The hotel is beautiful and in a wonderful location. Staff go above and beyond. We loved the spa and the breakfast is delicious. Hope to come back one day. Cusco is so charming, safe and historical. Definitely stay here in Cusco!

Date of stay: March 2024
Trip type: Travelled with friends
Thank mamaanna
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 March 2024

The JW Marriott Cusco effortlessly captures the essence of luxury and cultural immersion, making it a standout accommodation choice in Cusco. Its prime location serves as a gateway to the ancient Incan city, offering unparalleled access to local sights and sounds. The hotel itself is a testament to architectural preservation, showcasing a spectacular heritage that merges seamlessly with modern comforts. Guests can unwind in spacious, well-appointed rooms that offer a serene retreat after a day of exploration.

The culinary experience at the JW Marriott Cusco is nothing short of remarkable, with exceptional food that caters to a palette of international tastes. The warm and inviting bar is a highlight, providing a cozy atmosphere that can easily become a favorite spot for relaxing evenings. The presence of a baby alpaca in the lobby each morning adds a touch of enchantment, delighting guests with a unique Andean welcome.

Moreover, the hotel enhances its guest experience with thoughtful amenities, such as yoga sessions held in the tranquil courtyard, offering a peaceful start to the day amidst historic surroundings. This added touch not only promotes wellness but also connects guests with the cultural heritage of the area. Overall, the JW Marriott Cusco exemplifies the perfect blend of luxury, culture, and comfort, ensuring an unforgettable stay in the heart of the Incan empire.

Date of stay: March 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank PrahantYadav
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 March 2024 via mobile

We stayed at 2 hotels in Cusco and this one was our favorite!! Great location (3 blocks from the square). Terrific room. Really memorable layout. I wouldn’t hesitate to come back to this hotel if we ever find ourselves in Cusco again. Breakfast buffet was really good as well. You won’t be disappointed here.

Date of stay: October 2023
Trip type: Travelled as a couple
Thank jeffreysX25WL
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 March 2024 via mobile

This hotel is beautiful, tidy and full of history.
The worker there are very polite, kind and with smile, especially Carmen from front desk, kindly arrange SPA and hotel tour service which was wonderful! Me and my family enjoy so much during the stay in Marriot :)
這間飯店很漂亮, 乾淨且富有歷史. 飯店服務人員都很有禮貌, 充滿熱忱, 滿臉笑容. 特別是在櫃檯服務的Carmen, 精心為我們安排SPA和飯店導覽, 導覽的人員還特別穿著特別的服裝為我們解說, 讓人覺得十分特別! 我和家人都非常盡興, 下次來祕魯我們一定會再來!

Date of stay: February 2024
Trip type: Travelled with family
Thank Safari13539291031
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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