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Emy H

Marriot El Convento. The hotel was built preserving Quilques, Inca, and Colonial art. This luxury place is just perfect!

5.0 of 5 bubblesReviewed 27 June 2021via mobile
There are not words to describe how amaizing our stay was at this Marriot. Everybody was excellent. Our special thanks to Adon, Solange, and Jesus. We will never forget your kindness. This hotel is a world gem. Highly recommended to everyone visiting Cuzco. Staying at this Hotel would make your trip more than magical
Date of stay: June 2021
Room Tip: Has everything you need to make your stay PERFECT!
Trip type: Travelled as a couple
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Reviews (4,359)
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Reviewed 28 June 2021

I don't even know where to begin. If you're in Cusco, look no further. This hotel is not only a GORGEOUS hotel right around the corner to the Plaza de Armas and the heart of the city, but the staff is what really makes this place stand out.

The interior of the hotel is warm and inviting, yet modern and chic. The beds are comfortable and the rooms are spacious and so, so clean. Drop off and pick up at the hotel is easily accessible and we were walking distance to all the best restaurants and sights. Incan history surrounded us, immersing us in the experience. A special shout out to Diego Durand, guest service supervisor, Jesus Presa, guest services, and
Melisa Cornejo, guest service supervisor, who all went above and beyond to make sure our stay was exactly what we wanted. My wife's and my anniversary fell during our stay, and they made sure to leave us little gift from Cusco and some chocolates. The check in and check out process was seamless, and the communication was excellent and prompt. We needed covid tests prior to leaving and they helped us find a person to come to the hotel to administer the test at our convenience! Everyone waited on us hand-and-foot, making us feel like royalty and family at the same time.

Now, from the second we arrived, the hotel staff went above and beyond to make us feel at home and comfortable. They knew our names and made sure we had everything we could ever want. Every breakfast was so enjoyable because the staff made sure to learn our names and would even remember what we liked to drink (ie my daughter liked cream with her coffee and it was always waiting for her at the table every morning)! Shout out to Claudia and Danitza for always remembering everything about us. I wanted fresh watermelon juice (which they didn't always have available) but every morning, there was a glass of watermelon juice waiting for me. The cooks and servers always greeted us with warm smiles and were always happy to see us. Fredy, the bartender, took some extra time during his shift to teach us how to make a pisco sour at the bar because we didn't have time to take the class! On our last day, Claudia and Danitza wrote us a handwritten thank you card along with a little gift and we all gave our heartfelt goodbyes.

All in all, our family has traveled to many 5 star hotels and this was one of the most impressional and memorable. If you're ever in Cusco, don't look anywhere else. This is it. Hope we can come back again soon!

Date of stay: June 2021
    • Value
    • Location
    • Service
2  Thank Borderguy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 June 2021 via mobile

What an incredible hotel. It's a converted monastery with Incan, Spanish and pre-Incan ruins discovered on the property. In fact, they offer a tour every evening of the hotel including the history of the monastery and the Incan ruins that were found there. I highly recommend it. Jesus was our tour guide and he was fantastic. Really knowledgeable about the history of the property. If you're in Cusco, you need to stay here. Plus it's right in the center of town with the Plaza de Armas right around the corner.

Date of stay: June 2021
Trip type: Travelled with friends
Thank Zahir J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 June 2021

We just got back from an amazing stay at the JW Marriott Cusco. The hotel is stunning, the food and drinks were fabulous and the staff was absolutely beyond perfect. By far, one of the best hotels we have ever visited. The location is perfect and we were really blown away by the exceptional service. Hats off to Fredy, the best and most creative bartender we have ever met.

Date of stay: June 2021
    • Location
    • Rooms
    • Service
Thank FamilyKirby
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 June 2021

I've traveled across the world quite a bit for both work and vacation, let me just say that this is one of the very best stays I've had in my entire lifetime. The ambiance, staff, hotel amenities, food and beverage were all superb. Especially in COVID times, I commend this staff for a truly outstanding experience. Wendel and Edgar ensured that every detail of my stay was fantastic. Look for Jose and ask for him to help with your server and food/beverage needs. Take Freddy's Pisco class and look for him behind the bar, truly awesome head bartender. Finally, Jesus is a great chef who goes above and beyond. I'm a titanium member with Bonvoy and this place truly impressed me with elite treatment but also simply the stay overall. Bravo, well done, thank you so much JW Marriott El Convento for making this experience exception, for both my girlfriend and I!!!

Date of stay: June 2021
Thank M S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 June 2021

This may be my absolute favorite hotel in the world. If you are in Cusco this is the place to stay, don't even consider another place. All the staff is incredible and it made it feel like home. A shout out to Bruno, Denitizia and Jesus for making us feel extra special. Everyone who works there is outstanding, I can's speak highly enough of this hotel and its staff. Location in Cusco is perfect and the building itself is worth a visit. This is the place to stay in Cusco.

Date of stay: June 2021
    • Location
    • Cleanliness
    • Service
1  Thank Nicholas B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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