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Reviewed 5 April 2018

We stayed here toward the end of our trip and the luxury of this hotel was sooo appreciated by the time we got here. I'm sure that it helped us to acclimate to the elevation prior to visiting Cusco, but we sure slept well here and loved having this comfortable hotel to stay at during our stay in this charming city! I'm glad we knew in advance that the view out our window was a wall or that would have been strange, but having a room below ground sure lent itself to being extra quiet! The staff were all professional, but warm...I couldn't find a single thing to criticize about this hotel and would stay here again in a heartbeat.

Date of stay: June 2017
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
Thank Holly L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 April 2018 via mobile

We stayed here for 2 days prior to our Inka Trail hike and then 1 night after returning. Staff is extremely friendly and seemed eager to help with anything. The hotel itself is beautiful with a photo book showing how the building used to look before the fine restoration. The courtyard is a great place to relax - they had s’mores and several fire pits on Sat night with live music (Andean). The lobby is a mix of the old and modern and something that I really appreciated. There is a unique aroma there which may be due to all the flowers - a nice touch. Rooms are small but very modern and the beds are very comfortable. Location is an easy walk to the main square and temple of the sun. I highly recommend this hotel for these reasons. Let me gripe about 1 thing though - this deals with all hotels that have the abhorrent practice of “destination/resort fees”. Yes they are clearly indicated when booking, but they are also deceptive practices. Why is this a separate fee instead of pricing it into the room if it’s mandatory? To attempt a bait and switch of course. It also means that as a Marriott gold member, I am now paying for breakfast when it should be complimentary as part of status. Again this is not isolated to this hotel, but if you want to charge $30 a day extra for breakfast and pisco sours, then charge it in the room rate if it’s mandatory. It’s a practice that is spreading in the industry and is wrong. Anyway, I still thought this was a great hotel with excellent staff and I would not hesitate to recommend it for a wonderful stay in Cusco.

Date of stay: March 2018
Trip type: Travelled as a couple
2  Thank vpar4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 April 2018

Absolutely loved our stay here. We were on our way to Machu Picchu and thought this would be a good stopover before the trip there. But this really exceeded our expectations. Service was great and staff were really helpful.

Date of stay: December 2017
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank fooodandthings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 March 2018 via mobile

I stay at the Marriott always and the service is always superb. However, the Marriott at Cusco is a mystical and very unique place to stay. Great food, wonderful spa but the bar is not just a bar, but a place where you you get a very valuable lesson about Pisco. You must participate in the Pisco lesson daily given by the master, Nicholas Ramos, he will not just enlighten but give you a Tate of the variety of Pico drinks. And, then have dinner at the beautiful restaurant where food is superb and make sure you request Mauricio as your server because he excel to make sure you have a dinning experience.

Date of stay: March 2018
Thank Greta H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 March 2018 via mobile

We were just in Cusco for 5 days at the JW Marriott and were extremely satisfied with the fantastic staff, beautiful property and amazing location.

Nicholas, the bartender, was attentive, friendly and very skilled... Shaken Pisco Sours (not blended ;)

Marco Antonio, our daily server, was very knowledgeable of the region and a great resource, and finally Enrique the bellman was so welcoming and helpful at every moment.

Yes, some rooms are on the smaller size, the furniture feels a bit large for the space and the bathrooms lack counter space... but the hotel makes up for it with a gorgeous courtyard, proximity to everything you will want to see and do in Cusco and a delicious breakfast. And really, get out of your room and EXPLORE Peru!

Date of stay: March 2018
Trip type: Travelled as a couple
Thank taylorpeyton15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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