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Rosanne M

LP Los Portales Hotel Cusco Review

5.0 of 5 bubblesReviewed 11 June 2021via mobile
My friends and I did our first Peru trip this year. We stayed in Los Portales Hotel Cusco for 7 nights and had a great experience. Staff was friendly and very helpful. Cesar helped us a lot in determining activities we could do in town. I also got sick one night and one of the staff members brought me coco tea at 3am in the morning. This hotel had exceptional service and their staff went above and beyond to satisfy our needs.
Date of stay: June 2021
Trip type: Travelled with friends
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Kelly Villafuerte Araoz, Administración de ingresos at LP Los Portales Hotel Cusco, responded to this review
Responded 21 June 2021
Dear rosannem2021

We appreciate the time taken to tell us about your recent experience at LP Los Portales Cusco Hotel, we are very happy that you have enjoyed your stay and the personalized attention we provide.

We continuously strive to meet your needs and expectations; therefore, your feedback has been very valuable to us.

Thank you again for choosing the LP Los Portales Cusco Hotel, we hope to welcome you very soon.

Kind regards,
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,220)
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Reviewed 5 June 2021

Cute little hotel just outside of the main part of Cusco. Within walking distance to the center of town. Safe. Comfortable rooms. Welcoming and kind staff. Limited bar and dining options. Overall, the place is simple, yet has everything you need.

Date of stay: May 2021
    • Location
    • Sleep Quality
    • Service
Thank TravelAddict0704
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kelly Villafuerte Araoz, Administración de ingresos at LP Los Portales Hotel Cusco, responded to this reviewResponded 19 June 2021

Dear TravelAddict704

Thank you very much for sharing your recent experience at LP Los Portales Cusco hotel

The best recognition that we could always receive is the one coming from our guests and read your review make us feel proud and motivate us to keep giving our bets to make our guest`s stay memorable.

Grateful for you kind words we look forward to serve you again in a close future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2021 via mobile

Los portales was excellent! From the moment we arrived the hospitality was excellent!! The staff went above and beyond and were very covid safe. In particular Caeser was amazing. He would call up to our room to see if there was anything we needed. He was very friendly and helpful for whatever it was we were needing. It was a pleasure to meet him and interact. He even complimented my Spanish. I was trying my best lol. Thank you caeser

Date of stay: May 2021
Trip type: Travelled with friends
Thank 655jacobw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kelly Villafuerte Araoz, Administración de ingresos at LP Los Portales Hotel Cusco, responded to this reviewResponded 22 June 2021

Dear655jacobw

We appreciate the time taken to tell us about your recent experience at LP Los Portales Cusco Hotel, we are very happy that you have enjoyed your stay and the personalized attention we provide.

We continuously strive to meet your needs and expectations; therefore, your feedback has been very valuable to us.

Thank you again for choosing the LP Los Portales Cusco Hotel, we hope to welcome you very soon.

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 May 2021

LP Hotel Cusco, this it's amazing place to stay in Cusco. The service, rooms, and other are really confortables.. The staff focus and especially safety. High level support...according to expected... tks

Date of stay: May 2021
    • Location
    • Sleep Quality
    • Service
Thank Goldmundo_PE
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kelly Villafuerte Araoz, Administración de ingresos at LP Los Portales Hotel Cusco, responded to this reviewResponded 22 June 2021

Dear Goldmundo_PE

We appreciate the time taken to tell us about your recent experience at LP Los Portales Cusco Hotel, we are very happy that you have enjoyed your stay and the personalized attention we provide.

We continuously strive to meet your needs and expectations; therefore, your feedback has been very valuable to us.
Thank you again for choosing the LP Los Portales Cusco Hotel, we hope to welcome you very soon.

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 February 2021

The place itself is simple but amazing. A great hotel in the center of a small city such as Cusco. Staff was very friendly and accommodating.
The location is great since it's close to everything at a walking distance and safe during the night.
Glad I came before the pandemic.

Room tip: Ask for an upgrade just in case
Date of stay: March 2020
    • Sleep Quality
    • Rooms
    • Service
Thank Beethobenn270
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kelly Villafuerte Araoz, Administración de ingresos at LP Los Portales Hotel Cusco, responded to this reviewResponded 22 June 2021

Dear Beethobenn270

We appreciate the time taken to tell us about your recent experience at LP Los Portales Cusco Hotel, we are very happy that you have enjoyed your stay and the personalized attention we provide.
We continuously strive to meet your needs and expectations; therefore, your feedback has been very valuable to us.
Thank you again for choosing the LP Los Portales Cusco Hotel, we hope to welcome you very soon.

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2020 via mobile

This hotel is 100% awesome. The staff is amazing and the location can’t be beat. We are stranded due to Covid19 but could not wish to be in a better place. We are stressed but the staff do so much to keep us updated and to keep our spirits up. All this when they are facing loss of income until tourism can rebound. Cannot day enough good things about this hotel and the staff.

Date of stay: March 2020
Trip type: Travelled as a couple
Thank CSPLL
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KellyV2115, Gerente at LP Los Portales Hotel Cusco, responded to this reviewResponded 24 March 2020

Dear CSPLL;

Thank you very much for taking the time to comment about your recent stay in Los Portales Hotel. It is very important for us

We are proud and happy to know that you are enjoying your stay with us, despite of the difficult moment. We are doing all the effort for you feel like a home.

Grateful for you kind words, we look forward to serve you again.
Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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