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Cherwh

Best hotel in Cusco

5.0 of 5 bubblesReviewed 18 May 2022via mobile
Best hotel I have ever stayed at. The views are incredible! Everything is so cute! Amazing breakfast! The staff was so friendly and helped with anything and everything. Clean, comfy beds, and hot water pouches in your sheets every night! They stores our bags several times and even packed us a lunch. We would highly recommend!!
Date of stay: May 2022
Room Tip: It is high in the city, so you will walk a lot, but so worth it for the views!
Trip type: Travelled with friends
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Reviews (711)
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Reviewed 16 September 2021

We stayed a week here , the staff was always very help full , The food was fresh and always tasted great , Rooms were clean, Views of the city were very cool and We loved the location . Great Place To Stay .

Room tip: Upper Floor Balcony
Date of stay: September 2021
    • Value
    • Rooms
    • Service
Thank fissshy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nicole Erb, Director General at Encantada Casa Boutique Spa, responded to this reviewResponded 5 January 2022

Thank you for your comment.
Every day we work to be better and we are pleased to know that our team provided the best service.
We look forward to a soon visit
Kindest Regards,
Encantada Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2021 via mobile

We had a fantastic stay at Hotel Encantada! Consuela the manager was amazing - she helped us arrange tours . Covid testing and even made sure we had breakfast to go ready at 4am!! Consuela and the rest of the staff were so helpful and made our stay a 5 star experience! Highly recommend this hotel if you are in Cusco !!!

Date of stay: August 2021
Trip type: Travelled with family
Thank barbarabD9756AQ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nicole Erb, Director General at Encantada Casa Boutique Spa, responded to this reviewResponded 17 August 2021

Dear Barbara,

Thank you for this wonderful review!

We are very happy to hear that our staff made your stay pleasant and that you had a great time at our hotel!

We hope you can come back soon!
Kindest Regards,
ENCANTADA HOTEL

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2021

We arrived at this hotel after a long day with a nine month old baby. The lady on the reception desk, Consuelo, was friendly but explained that a cot would not fit in our standard double room so we should take a kingsize room. She said that booking.com (who we had booked with) had already added the 18% tax for Peruvian citizens and she could not take it off (even though we shouldn´t have to pay it being foreigners). She couldn´t find us on the Migrations website to see when we had entered Peru and said she would do it later. The previous hotel we had stayed in had found us no problem on the system and had had no problem with us not paying the 18% tax. However, she offered us the kingsize room at the same price as the standard double room plus the 18% tax if we were to cancel our booking on booking.com and she would do the same informing booking.com that we were a ´no show.´This price also included cot hire which is charged extra at this hotel. We agreed on this and Consuelo told me she could not do this until after midnight which was fine and we agreed to do the same the following morning.
In the room, the main light flickered on and off continuously. The staff changed the bulb but it still flickered and told us they would look at the fuse box etc the next day. Both sockets next to one side of the bed didn ´t work so we lacked a lot of light but the staff brought us a long extension cable. Consuelo told us the restaurant was open until 9pm so we went down at 8.30pm after the baby was asleep and she said the chef would be back in 20 minutes to cook dinner. He arrived after about 40 minutes and we ended up waiting over an hour for our dinner. Consuela told me she had put the heating on in our room for the baby. Not long after we went to bed, the heating went off and we couldn´t turn it on again. It was too cold for our baby to sleep in the cot so we had to bring him into our bed (even though we´d had to pay extra for the cot). In the morning, the shower was luke warm.
My husband and I decided we didn´t want to spend the last two nights of our trip in this hotel with so many faults. When we checked booking.com, Consuelo had not cancelled the booking so we couldn´t do the same without having to pay a fee for not turning up. Breakfast was nice. When I went to speak to Consuelo at 9.30am, the chef and maintenance guy told me that she had gone out until about midday and they couldn´t contact her on her phone so I had to come back in 30 minutes. I went back downstairs after 30 minutes and they found Consuelo who appeared to have been sleeping in room 101 downstairs behind the reception desk. When she came out of the room, she appeared drunk and very sleepy. She kept asking me what time I wanted the taxi booked for the next day which I hadn´t requested. I explained that she hadn´t informed booking.com that we were a ´no show´and she told me she couldn´t do this until 2pm (even though she´d said midnight the evening before). I explained all of the problems we´d had and that we wanted to cancel the booking and change hotels. She kept asking me about the taxi for tomorrow as she was drunk (or seemed to be). In the end, she agreed that we could cancel the booking ourselves on booking.com, pay the cancellation fee which the hotel would get and change hotels. This was a strange conversation with Consuelo who honestly seemed drunk. This was a disappointing stay for us as the hotel, overall, could be quite nice if it just checked everything worked in the room, kept the heating on overnight for its guests, had hot water in the shower and had a sober receptionist in the mornings. We read so many good reviews in the book at the hotel from people who had been stuck their during lockdown but it just wasn´t the right hotel for us and our baby...again disappointing.

Date of stay: July 2021
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Georgina R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 July 2021

The personalized service from this boutique hotel made our trip exceptional and we highly recommend. It's location is close to Plaza Del Armes, yet far enough away to be a bit more quiet. In particular, Consuelo and Jose made our trip seamless between our hiking treks by arranging taxis, greeting us cheerily at 4am (wow!) with a breakfast bag, doing our laundry between treks, and arranging an in-hotel covid test and printing necessary documents for our travel home. Breakfast is included and is a gorgeous array of fresh juice, eggs, and more. Coming back from our treks late at night, our luggage was awaiting in our rooms and we could even order dinner that was prepared for us. Hot water bottles were delivered for turn-down service for toasty feet at night.

Date of stay: June 2021
    • Value
    • Location
    • Service
Thank kmwilliams5000
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nicole Erb, Director General at Encantada Casa Boutique Spa, responded to this reviewResponded 17 August 2021

Dear Williams,

Thank you for this wonderful review!

We are very happy to hear that our staff made your stay pleasant and that you had a great time at our hotel!

We hope you can come back soon!
Kindest Regards,
Encantada Hotel

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Reviewed 18 June 2021 via mobile

My friend and I had an excellent stay at Encantada. Consuelo took such good care of us, including printing documents, giving recommendations, providing breakfast boxes for days we had early wake ups for Machu Picchu and Rainbow Mountain, getting our laundry done, and arranging reservations and covid testing to fly back to the U.S. The breakfast was beautiful - fresh juice, eggs, vegetables, and bread. Our trip wouldn’t have been as easy and seamless without Consuelo and the entire staff!

Date of stay: June 2021
Trip type: Travelled with friends
Thank wendyc10000
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nicole Erb, Director General at Encantada Casa Boutique Spa, responded to this reviewResponded 17 August 2021

Dear Nicole,

Thank your for choosing our Encantada Hotel for your stay in Cusco.

We really appreciate that you took the time to post your feedback,it was a pleasure for us to have you as guest !

We look forward to welcoming you back soon!

Kindest Regards,
Encantada Family.

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