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DavidM27000000
Toronto, Canada

Outstanding Experience - Beautiful & Well Located Oasis

5.0 of 5 bubblesReviewed 5 Jan 2024via mobile
Our family of five stayed at Case Cartagena in January. We had two rooms - one very large master suite (with a living room attached) and one bedroom with three separate beds for my three kids. We loved everything about the hotel. It is a beautiful oasis of quiet in an otherwise bustling city with an excellent location. The rooms are well appointed, the service was excellent and the breakfast was outstanding (offerings and service). Highly recommended. My only suggestion would be to incorporate windows (with bug screens perhaps?) into the doors that open into the courtyard, both for fresh air and to keep the rooms cool.
Date of stay: January 2024
Trip type: Travelled with family
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Stefano Boetto, Propietario at Casa Cartagena Boutique Hotel & Spa, responded to this review
Responded 6 Jan 2024
Dear Guest :

Thanks for your preference, we really aprecciated your comments about your stay in our place .

It's gratifying to know that you loved our gorgeous and large colonial suites and remmenber our greta location ,
all Casa Cartagena members are taking care of your requirements during your long stay , It's great to know that you loved the large Suites giving you a great experience.during you stay and consider our place as an Oasis into the City

On behalf to all Casa Cartagena`s staff and my self ,We hope to see you one more time the future.

Warm Regards.
Julio Cesar Izquierdo Astete
Hotel Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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All reviews master suite steam room pisco sours beautiful courtyard the main square fantastic hotel welcome drink sacred valley perfect stay stayed two nights couple of nights high altitude two blocks breakfast was delicious eggs luxury balconies
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Reviewed 23 November 2023

The food is amazing!!! All of it is homemade. Do not go to the center because the best restraint is at your hotel. My meals cost 3 dollars and tasted like 100. The rooms are so comfy. You must come if you plan on coming to Cusco. The waiter for the restaurant is the nicest guy and room service is amazing. Trust me

Room tip: Eat at the restraint and use the sauna
Date of stay: November 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Laura R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stefano Boetto, Propietario at Casa Cartagena Boutique Hotel & Spa, responded to this reviewResponded 28 November 2023

Dear Guest :

Thanks for your preference, we really appreciated your comments about your stay in our place .

For us is very important that you recognize the beautifully ,decorated and maintained property that is been restaurated for all of our guest , also is great that you remmenber some names of the staff and emphasizes the quality and professionalism of the service into the restaurant.

On behalf to all Casa Cartagena`s staff and me self ,We hope to see you one more time the future.

Warm Regards.
Julio Cesar Izquierdo Astete
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 November 2023 via mobile

Fantastic stay at this beautifull hotel. The staff was great and the breakfast was plentiful and very tasty. The food at the restaurant was great and we got a free cocktail each evening. They stored our luggage free of charge while being on a 2 day hike.

The hotel is located in the very beautiful historic district of Cusco.

The room was large, quiet and had a balcony towards the peaceful courtyard.

They have a steam room and heated pool. The massages are great.

Shout out to Manny, he cared for all of our needs.

Room tip: For a inca trail hike stay away from machupicchureservations. org - see my other review. This is not related to the hotel though.
Date of stay: November 2023
Trip type: Travelled as a couple
Thank madiancgn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stefano Boetto, Propietario at Casa Cartagena Boutique Hotel & Spa, responded to this reviewResponded 20 November 2023

Dear Guest :

Thanks for your preference, we really appreciated your comments about your stay in our place .

For us is very important that you recognize the beautifully ,decorated and maintained property that is been restaurated for all of our guest , also is great that you remmenber some names of the staff and emphasizes the quality and professionalism of the service into the Spa.

On behalf to all Casa Cartagena`s staff and me self ,We hope to see you one more time the future.

Warm Regards.
Julio Cesar Izquierdo Astete
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 October 2023

Nice boutique hotel. Staff were very friendly and attentive. Interesting selection of acrylic furniture which seemed out of place as this is an old colonial building. Great location and nice court yard. Good spa area. In general this is a really nice place to stay in the heart of Cusco.

Room tip: Nice spa. Very nice Colonial architecture.
Date of stay: October 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Wayne S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stefano Boetto, Propietario at Casa Cartagena Boutique Hotel & Spa, responded to this reviewResponded 27 October 2023

Dear Guest:

Thanks for your preference, we really appreciated your comments about your stay in our place .

For us is very important that you recognize the beautifully ,decorated and maintained colonial building that is been restaurated for all of our guest , also is great that you remmenber some areas like the Qoya spa and emphasizes the
attention and friendship of the staff members .

On behalf to all Casa Cartagena`s staff and me self ,
We hope to see you one more time the future.

Warm Regards.
Julio Cesar Izquierdo Astete
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2023

My husband and I stayed here for two nights when we were visiting Cusco. Amazing hotel- beautifully decorated and maintained, welcome tea and snacks were thoughtful, breakfast incredible, the courtyard is lovely, super convenient location, and the friendliest and most professional staff I've ever encountered (Moni, Sandro, Samud, and Angy in particular). Would recommend highly. Bonus- free Pisco Sour lessons- lots of fun and delicious.

Date of stay: September 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank N643CKlesliew
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stefano Boetto, Propietario at Casa Cartagena Boutique Hotel & Spa, responded to this reviewResponded 7 October 2023

Dear Guest:

Thanks for your preference, we really appreciated your comments about your stay in our place .

For us is very important that you recognize the beautifully ,decorated and maintained property that is been restaurated for all of our guest , also is great that you remmenber some names of the staff and emphasizes the quality and professionalism of the service.


On behalf to all Casa Cartagena`s staff and me self ,We hope to see you one more time the future.

Warm Regards.
Julio Cesar Izquierdo Astete
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2023

We had a pleasant stay at this hotel for 3 nights after our trip to Machu Picchu. The beautiful courtyard & the convenient location was the reason we chose this hotel.
What has exceed our expectation was the great services! Devis was able to recognise us & remember our trip arrangement time every day we encounter him during our stay. He was attentive at all times and passionate to share with us knowledge about food & drinks of Cusco. It was also very easy to communicate with him in English.
The spa receptionist (sorry I forgot her name) was also very friendly and easy to communicate with.
I think the hotel management team should also recognise the staff who carefully managed the plants throughout the courtyard, they are all very well-managed and pretty!

The spa treatment we had was good but one small comment on the CST treatment. It may not be the one that we expected, it felt like more of a normal head massage.

Date of stay: September 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank potterymi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stefano Boetto, Propietario at Casa Cartagena Boutique Hotel & Spa, responded to this reviewResponded 7 October 2023

Dear Guest:

Thanks for your preference, we really aprecciated your comments about your recent stay in our place .

It's gratifying to know that you loved our suites and noticed our professionalism and friendliness ,all Casa Cartagena members are taking care of your requirements during your stay , It's great to know that you loved the great attention and felt that we has exceed your expectations about the property
is great to know that you have confirmed that no detail on the property was left to chance for our visitors.

On behalf to all Casa Cartagena`s staff and my self ,
We hope to see you one more time in the future.

Warm Regards.
Julio Cesar Izquierdo Astete
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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