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“Amazing Hotel and Service”
Review of Hotel Plaza Grande

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Hotel Plaza Grande
Ranked #29 of 114 Hotels in Quito
Certificate of Excellence
Los Angeles
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Amazing Hotel and Service”
Reviewed 8 September 2012

Thsi Hotel offers First Class Service from all Staff on the Property. Very friendly staff allows your stay to be very inviting. One employee in particular by the name of Wilmer Bravo went out of his way to buy a local package of food for us to take back to the States. We were just simply talking about it and the next thing we new, he was at our door with the package. The Property is located right in the square with easy access to several attractions to see. The rooms are very nice and spacious. We would surely stay here on our next trip to Quito.

  • Stayed August 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Todd R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paulina S, Director of Sales at Hotel Plaza Grande, responded to this review, 14 September 2012
Dear Guest

Thank you very much for taking the time to share your comment. We are delighted to know that you had an outstanding experience at the Hotel Plaza Grande. Our staff was pleased to host you and we will let Wilmer Bravo know your opinion.
We will be looking forward to host you again the next time you visit Quito.

Warm regards,


Hotel Plaza Grande
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281 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
San Francisco, California
Level Contributor
230 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
Reviewed 14 August 2012

Excellent service from top to bottom, and the staff went out of their way to help with travel issues and early morning and later departures. Very large rooms that had great amenities and had the extra touch of roses, welcome desserts, and large areas for sitting and/or happy hours with friends. The bed was extremely comfortable and I wish I had one more night of sleep here. The rooms were also very quiet. Although some people would consider it pricey and I would agree that this is considered a splurge place by me I would still highly recommend it if you can afford it. Location is good for old town quito but as mentioned in other reviews make sure you know that old town is very quiet at night when most shops and restaurants are closed.

  • Stayed August 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank CharlesThor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paulina S, Director of Sales at Hotel Plaza Grande, responded to this review, 16 August 2012
Dear Charles,

Thank you very much for sharing your experience. We are delighted to hear that you enjoyed your stay with every single detail within our Hotel. We hope to see you again soon!

Kind regards,

Hotel Plaza Grande
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london
Level Contributor
37 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 2 August 2012

What a wonderful hotel! We used this hotel as our base in Quito throughout our travels in Ecuador and were pleasantly surprised with every stay. We were greeted with Champagne and a cold towel on every arrival, the rooms were spacious and always impeccable. We often left our spare bag in the hotel between visits and it was always ready waiting in our room at our next check in. The staff were very helpful with every request and the wifi worked perfectly (unlike in most other hotels with wifi in Ecuador!). As we are vegetarian, the kitchen staff prepared special dishes for our meals at the hotel without any hesitation. The bathroom was covered in rose petals every time we arrived and my personal favourite was the underfloor heating in the bathroom!! The location is absolutely excellent as well to explore the historical centre of Quito by foot. All in all, a great experience. Highly recommended.

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank enjoytravel84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paulina S, Director of Sales at Hotel Plaza Grande, responded to this review, 8 August 2012
Dear Guest,

Thank you so much for your review. We’re happy to hear that you enjoyed your stay in our country. Our staff felt more than pleased to have you as a guest. We hope to see you again soon to offer you a new unforgettable experience.

Kind regards,

Hotel Plaza Grande
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New York City, New York
Level Contributor
109 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 18 July 2012

What a fantastic trip. One of our best ever.
My husband and I had carved three weeks out of our busy schedules to travel to South America.
Our primary goal was to spend a week floating around the beauty of the Galapagos, and one week hiking the dreamyness of Machu Picchu. He'd been there before so he'd suggested we spend the "in between" bits hanging around in Cusco, Peru and Quito, Ecuador.
The Plaza Grande, in Quito, was impeccable. Sort of like the place you'd expect the family from Downton Abbey to have stayed, if they'd had the chance.
Architecturally speaking, it was classic up scale, with fine gilt and wrought ironwork trimmings. Rare & luxurious hand carved wood framing. Delectiblly subtle colored stone surfaces. Heavy sensuous velvets and silk upholstery. Heaven!
The kind of polite, warm, efficient, smart, enthusiastic, proactive "Service" with a capital "S" that is becoming more rare as the days go by.
A full on two room suite, with regal art deco furniture, french windows and a view of the city that rivaled a Parisian dream.
Roses and rose petals on the Frete' sheets and robes. Intricate flower arrangements in the living room and roomy double bathroom. A basket of wine and fruit that lasted days!. An elegantly detailed carved fine wood headboard, divine king bed, I'm starting to salivate...you get the picture.
Wow.

Room Tip: Tell them what you want. Reach for the starts. You will get it.
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  • Stayed August 2011, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
2 Thank Lisa K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paulina S, Director of Sales at Hotel Plaza Grande, responded to this review, 23 July 2012
Dear Lisa,

Thank you so much for your review. Hotel Plaza Grande is the site of more than five centuries of history and we’re happy to hear that you stroll back in time to a Quito of yesteryear. We hope to see you again in your next visit to Quito to offer you a new unforgettable experience.

Cordially,

Hotel Plaza Grande
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california
Level Contributor
93 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed 19 June 2012

From the arrival to this magnificent jewel of a boutique hotel, you get treated like royalty. You're greeted with a cocktail and incredible service during check-in. The staff was extremely friendly and go above the call of duty to make sure you're completely satisfied. Our suite overlooking the main plaza of Quito was stunning. The decor is plush without overwhelming the senses. The main restaurant - the Belle Epoque - was a wonderful experience (book a table near a balcony window.) The concierge was amazing in getting us reservations for tour trips, cabs and for other restaurants in town. My only minor reservation was the lack of a proper gym (they have a small room with a tread-mill.) But the hotel's the best in Quito. Highly recommended. On our way back from the Galapagos we stayed at the JW Marriott - and there's no comparison. Hotel Plaza Grande's worth the price.

Room Tip: Book a balcony suite overlooking the Plaza.
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  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank rogerad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Director of Sales at Hotel Plaza Grande, responded to this review, 27 June 2012
Dear Guest,

Thank you very much for taking the time to share your comment. We are delighted to hear that you had an outstanding experience at the Hotel Plaza Grande and La Belle Epoque. One of our main concerns is to treat each guest as they deserve and our staff is happy to do so.
We hope that you will visit us again soon,

Kindly

Hotel Plaza Grande
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Plaza Grande

Property: Hotel Plaza Grande
Address: Garcia Moreno N5-16 y Chile | Chile, Quito 170150, Ecuador
Region: Ecuador > Pichincha Province > Quito
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Quito
#7 Family Hotel in Quito
#8 Business Hotel in Quito
#9 Spa Hotel in Quito
#12 Luxury Hotel in Quito
Price range (per night): $449 - $742
Hotel Class:5 star — Hotel Plaza Grande 5*
Number of rooms: 15
Official Description (provided by the hotel):
The Hotel Plaza Grande rises above Quito's central square, known as the Plaza de la Independencia. It was one of the first hotels ever constructed in the capital, and has been extensively renovated and remodeled to become the finest boutique hotel in the city. It is the ideal place from which to explore the wonders of this timeless city. Quito was declared a UNESCO "World Heritage Site" in 1978, thanks to its historic center, which is the largest and best preserved in Latin America. The colonial center of the Franciscan city of Quito is a treasure trove of baroque art and architecture, including buildings, churches, monasteries and narrow streets that reflect Ecuador's unique blend of indigenous and Spanish cultures. ... more   less 
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Also Known As:
Plaza Grande Hotel

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