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Reviewed 5 April 2018

Our family of four stayed here for two nights after a trip to the Galapagos. It was perfect for us! We had two adjoining rooms. They were clean, spacious and nicely appointed. Everything was super-convenient. We got rooms on the executive floor so we had access to the executive lounge which we all loved. There seemed to be food and drinks in there all day, whenever we were hungry. The food there was great, and the service was awesome. I highly recommend this hotel.

Room Tip: Get a room on the executive level. The slight cost increase is well worth it given the access to the executive lounge.
  • Stayed: April 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank LeslieEugene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roxana Z, Marketing Coordinator at JW Marriott Hotel Quito, responded to this reviewResponded 6 April 2018

Dear LeslieEugene,

Thank you for your comments! We hope your trip to the Galapagos was amazing. It is a magical place and we are happy you were able to experience it together with your family.
Our rooms renovated in June 2016 with a modern and authentic look, which is why they are so comfortable and spacious. We renovated them to fulfill our gusts expectations and it makes us happy to know your family and you were able to enjoy them.
We appreciate your comments about our Executive Floor and we are glad you were able to try our delicious food and drinks over the day. Where you and your family able to appreciate our beautiful view of Quito and its mountains form the Executive Floor? Personally, the view from the terrace is one of my favorites. Thank you for mentioning our associates, at JW, we always look for ways to go above and beyond for our guests and to make you feel at home.

Please visit us soon!

Best regards,

Roxana Zaldumbide
Marketing Coordinator
JW Marriott Quito

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018

Totally Euro-American homebase, no unfamiliar bathroom issues, incredibly helpful staff, gorgeous rooms, lovely restaurant and bar. Food is outstanding. Only about 5 blocks from Museo Etnohistorico de Artesanias del Ecuador Mindalae, a fantastic museum. Best Marriott I've ever stayed at, anywhere.

Stayed: March 2018
Thank Deborah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roxana Z, Marketing Coordinator at JW Marriott Hotel Quito, responded to this reviewResponded 2 April 2018

Dear Deborah M,

Thank you for your comments! We are glad we are the best JW Marriott hotel you have ever stayed at. Our hotel is recognized as the best hotel in Quito because of all the amenities, quality of service, and high standards. We are happy to know you felt the true JW Treatment during your stay.
We renovated our rooms in 2016 and we’ve received great feedback from our guests. We also renovated recently Bistro Latino restaurant and The Exchange Bar by giving them a modern and beautiful look. We are happy to know our food exceeded your expectations, our chefs use best quality ingredients to make our food so delicious.
Thank you for mentioning our associated who work every day with a smile to make our guests feel welcome and taken care of. They are constantly looking for new ways to go outside the box for our guests.
We are glad you could visit and enjoy the museum "Etnohistorico de Artesanias del Ecuador Mindalae" and that you were able to appreciate Ecuadorian history and culture. It is a museum that contains such amazing Ecuadorian crafts. Did you buy something in the museum store?

Please come back to Quito soon!

Best regards,

Roxana Zaldumbide
Marketing Coordinator
JW Marriott Quito

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2018

The rooms are spacious and comfortable the hotel is very clean and you get the service you expect from Marriott. The check in and check out processes are easy. The lobby is big and affords lots of comfort. There is a gift shop and even a small mall with jewelry and art shops. There are choices for restaurants and a wholesome full buffet breakfast which is optional but, a nice way to start the day.

Room Tip: Request a room overlooking the military academy
  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Service
Thank fheagle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roxana Z, Marketing Coordinator at JW Marriott Hotel Quito, responded to this reviewResponded 28 March 2018

Dear fheagle,

Thank you! By being a JW Marriott, we follow all of the services and quality standards of the brand. We are so glad you liked our rooms, lobby, gift shops, and restaurants.
Our rooms were renovated in June 2016, that is why they have a modern, beautiful and comfortable look. We renovated thinking in the best way to make our guests experience amazing.
Thank you for mentioning our lobby. Where you able to enjoy the mountains view from our lobby? The roof is made all with glass in order for our guests to appreciate such astonishing view.
Even though the breakfast is optional as you mentioned, we do agree that it is a great way to start the day! You have a complete breakfast with excellent options including smoothie station, eggs, breads and pancakes.

We would love to welcome you back soon!

Roxana Zaldumbide
Marketing Coordinator
JW Marriott Quito

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 March 2018 via mobile

We stayed for one night. DH had become ill and the hotel we wanted was booked. The service from check in to check out was excellent. I had attempted to book on line while riding into Quito but the request did not go thru. I think we hit a dead zone in the mountains. Fabian helped me in the business center so we got a better rate and were able to join Marriott rewards. Room was huge. Bathroom was huge with wonderful hot water. Our bed was turned down! Lots of water in bottles. Nicest of all I had been given a rose at check in and was using my water bottle as a vase. Someone noticed and added a rose in a glass vase. It was a lot like staying in a high end American hotel with a wonderful helpful staff. I hope they pay all these folks well.

Stayed: March 2018, travelled as a couple
Thank roadieplanner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roxana Z, Marketing Coordinator at JW Marriott Hotel Quito, responded to this reviewResponded 27 March 2018

Dear Roadieplanner,

Thank you for your comments! I hope you enjoyed Quito and our fantastic mountain views! We are glad our service surpassed your expectations. As a JW brand we are always looking to go above and beyond, we focus on making our guests stay unforgettable.
Our rooms were renovated in June 2016 that is why they are so spacious, modern and beautiful. It is great you joined Marriott Rewards and that Fabian was helpful during the process.
We appreciate your remarks and we are glad you got a great deal, remember, we always have the best rates when you book directly through Marriott.com.
We are also happy to know that you enjoyed your rose. Ecuadorian roses are amazing! What color rose did you receive? My personal favorite is the light purple.

We hope you visit us again soon!

Best regards,

Roxana Zaldumbide
Marketing Coordinator
JW Marriott Quito

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 March 2018 via mobile

Stayed at hotel prior to and following celebrity Galapagos Cruise. Arrived approximately midnight of the day preceding the cruise. Celebrity had a desk setup in the Lobby with our room keys and other necessities immediately available as well as a nice local drink. Bellhops were available and rapidly brought us and our baggage to our room. Nice Lobby lots of roses. Large room with a comfortable bed and a nice view of the city. Good Wi-Fi. Great hotel to spend a few nights in Quito

Stayed: March 2018, travelled as a couple
Thank travelrads
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roxana Z, Marketing Coordinator at JW Marriott Hotel Quito, responded to this reviewResponded 24 March 2018

Dear Guest,

Thank you for your comments! How did you enjoy the Galapagos Islands and your cruise? We hope your vacations went incredible and you had an outstanding time in the Galapagos Islands.
We are happy that your stay was pleasant and that you felt the JW service since you entered our front door. Our lobby is decorated by our exceptional florists who use colorful and great quality Ecuadorian roses. Our rooms were recently renovated in 2016 with a modern look to make clients experience even better.
We are glad you felt the JW treatment and hope you can visit us again soon!

Roxana Zaldumbide
Marketing Coordinator
JW Marriott Quito

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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