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All reviewscentral locationsanta luciagreat locationwalking distancemetro stationbusiness centermain avenueatacama desertbus stopbreakfast buffetsmall poolrooms are spaciousfront desk staffnice roomlate at nightshort stayrooftop pool
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Reviewed 10 April 2015

  • Stayed: April 2015, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
GustavoPerezFO, Director de Recepción at Mercure Santiago Centro, responded to this reviewResponded 2 June 2015

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 26 March 2015

Wonderful pool area, good gym, excellent breakfast, free use of 3 computers available in the business center, helpful personnel, comfortable and silent room, with good blackouts the leave it very dark. The only problem is the insufficient illumination in the room, so that it is hard to read anything.

  • Stayed: March 2015, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
2  Thank claudiocK3471UC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GustavoPerezFO, Director de Recepción at Mercure Santiago Centro, responded to this reviewResponded 30 March 2015
Google Translation

Prezado cliente.

Somos gratos por seus comentários sobre Mercure Santiago Centro.

No Mercure, nosso objetivo é fornecer top estadia de qualidade. É por esta razão que as suas palavras são muito importantes para nós.

Muito obrigado por seu comentário e esperamos atendê-lo novamente no futuro muito próximo.

Gustavo Pérez
Jefe de recepción / Head of reception
Mercure Santiago Centro h8924-fo@accor.com
Tel: +56 (02) 25956670
Fax: +56 (02) 25956600

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Reviewed 14 March 2015

This hotel was perfectly acceptable for our stay, but it should be noted that there were some areas in which improvements could be made. It seems the hotel may be going through some changes, for the better. Upon first entering the hotel, you see a bright, modern, trendy lobby. The restaurant on the second level looks and feels the same, and it cleverly overlooks the lobby. Visit the pool and bar on the 5th floor and the fun, trendy atmosphere continues - especially at night when the brightly colored lights rotate to add to the atmosphere. Sadly, that's about where this style ends. The hallways leading to the guest rooms, and the rooms themselves, are a bit more dismal, with carpet and decor that's a little tired and boring. Don't get me wrong - the rooms are quite acceptable, but they're a little down-trodden and boring compared to the public spaces in the hotel.

We had a large room with 2 double beds, a large work table with dresser drawers, a chair, a flat screen TV, mini-fridge, and safe (large enough for a laptop). The bathroom was an acceptable size, as well, although there were too few towels (isn't that always the case? Why do hotels only provision 2 towels for a room that presumably can sleep 4 people?). The shower had good pressure (although the water temperature varied from hot to cold now and then), and there was an adequate shelf for toiletries. The hairdryer was fine, even though it was the kind that you have to hold the button down the whole time. The room itself was fine, as mentioned before, but it was boring. The decor needs to be updated -- better linens, nicer curtains, etc. The view out the window (on the 6th floor, facing the back) was of industrial machinery - quite depressing, but also very quiet at night since we weren't facing the street. The safe was easy to use, the air conditioning worked fine, and the complimentary WiFi was fast and easy -- so really, no complaints.

The complimentary breakfast was ample, with adequate choices including a variety of breakfast breads, fruits, yogurt, cold cut meats, cheeses, cereal, bacon and scrambled eggs. There was coffee, tea, milk, and various fruit juices. The only things I'd prefer to see done differently are a better variety of eggs (there were only runny scrambled eggs both days we were there), and some to-go cups for the coffee. It also would've been nice if there was some hot-cocoa, or cocoa-powder, instead of just coffee/tea.

We didn't actually use the pool, although we did visit the pool deck one night. We'd apparently just missed some evening snacks being served, as well as some "2 for 1" drinks. Sadly, when we went back the following night, on a Saturday night, everything was closed. Huh? On a Saturday night? We were told we could sit there, but none of the lights were on, and the bar was closed - so not sure what the point would've been.

The staff was extremely helpful, at all points. They were accommodating to all of our requests -- for additional towels, for help with a taxi to the airport, for help in booking a tour to Valparaiso and Vina del Mar, and even for splitting our bill onto two credit cards. They spoke English very well, and were very hospitable.

The only other thing that I'd say was a bit of a downside to this hotel is the location. When I originally booked this hotel, I thought it was in a good location for sightseeing. It is fairly central, and it's literally steps from a metro stop - but now I'm not entirely sure it's in the best area of town. I was told on 3 occasions either inside the hotel or right outside the hotel to watch out for my camera, as I might get mugged. That's obviously good advice for any traveler, but it doesn't set my mind at ease that my hotel is in a neighborhood that warrants that kind of caution. There was also a very large protest/march of solidarity right in front of the hotel one night, which caused all the neighboring shops to close their metal doors and gave me concern for safety. I'm sure it was perfectly fine -- but in retrospect, if I were to visit Santiago again, I might try to stay in a different neighborhood (maybe the Providencia area, although that would undoubtedly be more expensive).

Some positives about the neighborhood are that Cerro Santa Lucia (Santa Lucia Hill) is just a block away if you want to climb the hill for a view, and the lovely neighborhood called Barrio Lastarria is about a 10 minute walk away, and it has a nice selection of outdoor restaurants, cafes, street performers, and shops.

All in all, this hotel was perfectly fine for our purposes and our quick weekend trip. In all honesty, we got a very good airline rate at the hotel, so I felt it was a good value for what we paid.

  • Stayed: March 2015, travelled with friends
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3  Thank BethanieKay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GustavoPerezFO, Director de Recepción at Mercure Santiago Centro, responded to this reviewResponded 21 March 2015

Dear Guest.

We are very grateful for sharing with us your experience at Mercure Santiago Centro.

At Mercure we work every day to deliver experiences of the highest quality. For this reason your opinion is very valuable to us. We assure you that your comments will be delivered respective heads of area.

We are delighted that you liked our new decoration of public areas and for our rooms is also considered fix.

Santiago is not a violent city, but as in any city, you should be careful with your valuables.

Thank you very much for your great review and look forward to serving you again in the very near future.

Gustavo Pérez
Jefe de recepción / Head of reception
Mercure Santiago Centro h8924-fo@accor.com
Tel: +56 (02) 25956670
Fax: +56 (02) 25956600

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 March 2015

  • Stayed: March 2015, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
GustavoPerezFO, Director de Recepción at Mercure Santiago Centro, responded to this reviewResponded 14 March 2015

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 5 March 2015

Rooms are very spacious. We were travelling with two children of 5 & 7 yrs. We bought two rooms in advance because we had been informed that it was not possible to stay in one room. Actually, it is not true. The rooms are very spacious and the one with separate beds would be almost perfect for us as the beds are 120 cm wide.
There’s a pool on the 5th floor with views of the city and the Santa Lucía park. We loved it.
Of course, as in every Mercure the variety of choice for breakfast is enormous.
It is possible to reserve at the reception desk a driver , which would get you to the airport for a reasonable 17.000 peso.

  • Stayed: February 2015, travelled with family
    • Value
    • Rooms
    • Service
Thank grubi01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GustavoPerezFO, Director de Recepción at Mercure Santiago Centro, responded to this reviewResponded 9 March 2015

Dear Guest.

Thank you very much for your time invested in sharing with us your experience Mercure Santiago Centro.

At Mercure we work to provide top quality stays. This is why your feedback is very important and encouraging for us.

We are grateful for your words and look forward to serving you again in the very near future.

Gustavo Pérez
Jefe de recepción / Head of reception
Mercure Santiago Centro h8924-fo@accor.com
Tel: +56 (02) 25956670

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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