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“Hotel nice, Staff/ service below average”

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Plaza El Bosque San Sebastian
Ranked #30 of 202 Hotels in Santiago
Certificate of Excellence
Reviewed 4 July 2006

This hotel is located in fancy Las Condes, Santiago, within walking distance to shops and restaurants. Facilities are great, rooms appropriate for a 5 star and the best of all is the breakfast/ bar/ indoor swimming pool on the top floor overlooking the city and mountains.

In this environment, you would expect well trained and friendly staff, but this is unfortunately not the case. Service in the restaurant was not more than average, but the greatest of all was the cleaning service entering my room at 7:30AM surprising me in the bathroom. No explanation from housekeeper/ receptionist on 3 inquiries about that.

This hotel could really be a 5 star, but staff makes it being a one-time only experience for me.

7  Thank cebe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (935)
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164 - 168 of 935 reviews

Reviewed 2 days ago
Google Translation

Room Tip: Prefira os andares baixos. Como tem alto frequencia de turistas, os elevadores podem ser demorados.
  • Stayed: September 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank NTT2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
23
Reviewed 2 days ago
Google Translation

Stayed: September 2017, travelled on business
Review collected in partnership with this hotel
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 days ago
Google Translation

Room Tip: mientras mas alta la habitacion habra menos ruido
  • Stayed: July 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank mollargentina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 days ago
Google Translation

Stayed: September 2017, travelled on business
Review collected in partnership with this hotel
Thank Luis R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra C, Servicio atención cliente at Plaza El Bosque San Sebastian, responded to this reviewResponded 3 days ago
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Additional Information about Plaza El Bosque San Sebastian

Address: San Sebastian 2800 | Las Condes, Santiago 7550091, Chile
Phone Number:
Region: Chile > Santiago Metropolitan Region > Santiago
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#9 Romantic Hotel in Santiago
#15 Family Hotel in Santiago
#18 Luxury Hotel in Santiago
#31 Business Hotel in Santiago
Price Range: $137 - $233 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Plaza El Bosque San Sebastian 4*
Number of rooms: 88
Official Description (provided by the hotel):
Traveling, but feeling at homePlaza el Bosque San Sebastian Hotel has the experience on answering all your questions and needs while you are on traveling. 88 Apartments Cafeteria 2 Meeting Rooms Sauna Gymnasium Room Service Business Center Guest Service Tour planning Babysitter Car rental Parking Lot ... more   less 
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Also Known As:
Plaza El Bosque Hotel Las Condes
Plaza El Bosque Santiago

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