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Reviews (429)
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All reviewswelcome drinkhot watertown centrecakesbed was comfortablegreat viewnice hotelenjoyed our stayosorno volcanowifilakeradiatorluggagefurniture
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1 - 6 of 429 reviews
Reviewed 12 March 2018

Set slightly above the town, the hotel has a view across the river.
Rooms were very small, with hardly any space to move in them. Bathrooms were equally cramped, with no surfaces to put any thing and only one towel hook. Towels were left on the toilet and the spare toilet roll on the radiator. The beds were comfortable and the rooms clean.

A good range of food available at breakfast, including scrambled eggs, sausage, toast, blueberries, banana, pineapple, cakes, cereal, yoghurt.
Local welcome drink when we arrived was a nice touch. Small outdoor pool and seating area looked nice, but didn’t use as it was raining.

  • Stayed: December 2017, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank damselflyspotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 February 2018 via mobile

This is an average hotel with above average staff. The hotel could use some rejuvenation but there are several positives about the hotel. It is an easy walk to downtown Puerto Varas. The beds were comfortable. The breakfast offered lots of variety. We were given a voucher for a welcome drink which was a nice touch. The staff are friendly and helpful. Overall we had a good stay.

Stayed: February 2018, travelled as a couple
Thank Nancy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 January 2018

My wife and i recently stayed one night. The place was clean, staff attentive and nice view of city and lake but not volcano ( we were told this).Another plus is its closeness to town where parking is becoming difficult. Two negatives directly due to poor general management: The welcome drink has ONE choice of some unknown drink-no wine, not even a bottle of club soda!! Why bother! Also parking is very limited but staff doesn't take down license plates so should some one mistaken block a car they wouldn't be able to know who the person is! This can easily be fixed with better management!y

  • Stayed: January 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Carlos H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 January 2018 via mobile

Clean, average-sized rooms with great view over Puerto Varas and on the lake. (English-speaking) front desk staff is extremely friendly and helpful in giving advices regarding tours in the area. It‘s possible to leave baggage after check-out for later pick up. Baggage is locked away and you‘ll get a baggage tag.

Stayed: January 2018, travelled as a couple
Thank Andreas O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 November 2017

A distinctive hotel sitting above most of the town. It is reached by a very steep path, but is easy to find and close to the town centre and lakefront. The place is very well maintained and is spotlessly clean. Rooms are quite spacious. Breakfast has a fairly good selection. The rooms are not very soundproof- I arrived to the roars of someone snoring in the next room and then heard him being wakened some hours later by a high pitched female voice.

Room Tip: some rooms have better views
  • Stayed: November 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Zotsha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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