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“Like Communist China! Horrible Place!”

Bugis Backpackers Hostel
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Bugis Backpackers Hostel
Ranked #208 of 244 Speciality Lodging in Singapore
Reviewed 8 May 2007

We arrived to the hostel after a five hour bus ride from Kuala Lumpur and were hoping for some sort of hospitality, but this is not the place! We were greeted with a "pay the money now please, no viewing of the room, only cash, otherwise no room". We were tired and it was very humid in Singapore and were hoping they would allow us at least put our backpacks down, but NO, this is not the sort of place to expect any sort of hospitality, it is all about MONEY. My husband had to run out into the streets and get the cash to satisfy their greed for money. The people who are running the hostel are the worst human beings in the world, I would never recommend to stay in this hostel even to the devil himself. The room was very small, no window, like prison. The shower was also small and the whole place was very stuffy and unpleasant, not welcoming at all. If you are looking for a nice place to stay, please DO NOT STAY AT BUGIS BACKPACKERS- YOU WILL BE RIPPED OFF AND YOU WILL HATE IT!!!!
Thanks, Martin from Australia

  • Stayed: May 2007, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
13  Thank marthaduff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bugisbugis, Manager at Bugis Backpackers Hostel, responded to this reviewResponded 4 September 2011

We undertstand we are tardy in responding to marthaduff's review written in 2007. However, we felt that we need to set the facts straight in view of Tripadvisor's influence on .

We are running a business, not a charitable organisation, and of course we have to run it with a view to profit, like it or not. In our early days, we are naive enough to assume that guests are honourable and will make prompt payment for services rendered. Unfortunately, our experiences were dotted with many instances of guests playing a cat-and-mouse game when time for payment comes. Being a small business, we do not have the manpower or resources to hunt for such errant guests whose life objective is to evade payment at all cost, or simply to make the payment process an exhausting one for us. That is why we have implemented a payment-on-arrival policy, which is stated clearly and unequivocally on all reservations. The reviewer has prior notice of this condition stated on his booking, which upon non-compliance with our conditions, we reserve the right not to check them in.

Our payment process is not at all different from what one will encounter in any lodging establishments, where full payment is required at the point of check-in. To extend the concept of hospitality to the exemption of such process with no security whatsoever, is impractical. Our "greed for money" is restricted to retrieving payment for what is rightfully us to request, no more no less. And please note, we DID NOT rip him off by asking for more than what he is contractually bound to pay us.

We would also wish to reiterate the fact that windows are not always a given, especially in budget accommodation places. And we believe our rooms are of decent and acceptable size for establishments in the "no-frills/hostel" category.

We are fully aware that certain guests prefer a free-wheeling, no rules no restrictions type of backpackers' place, where drunkenness and party characters are the norm. However, our target clientele are those true-blue and increasing rare travellers who still believe in having a tranquil sleep after an exhausting day out.

To each hostel its own rules its own culture its own atmosphere.

We do not understand why marthaduff compares us with "Communist China". Singapore is a capitalist state, where there is no free lunch - everything comes at a price.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Bugis Backpackers Hostel

Address: 162B Rochor Road | 3rd Level, Bugis Village, Singapore 188437, Singapore
Region: Singapore > Singapore > Downtown Core
Hotel Style:
Ranked #208 of 244 Speciality Lodging in Singapore
Number of rooms: 18
Also Known As:
Bugis Backpackers Hotel Singapore
Bugis Backpackers Hostel Singapore

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