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Reviews (1,655)
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All reviewstanjong pagarmrt stationmaxwell food centrerooftop barclub roomwalking distance to chinatownbusiness districtmodern hotelfree wifiminute walkwater pressurehawker centrebusiness tripmobile phoneexcellent hotelconvenient locationroom was spacious
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Reviewed 2 April 2018 via mobile

The location is convenient near the mrt, bus stops, restaurants, malls and cheap hawker food. lifts were faster than ordinary. public spaces and hallways were clean and tidy. It was a good sized room and was always well kept and being cleaned everyday. all necessary appliances were available in our room. temperature controls and switches were accurate and conveniently located. We liked the extra seating/counter space by the window.

The toilet didn't have a bidet and the shower head had dirt stain on it so we didn't use it

Stayed: March 2018, travelled as a couple
Thank Mgfa24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonCityHotelSG, Guest Relations Manager at Carlton City Hotel Singapore, responded to this reviewResponded 3 April 2018

Dear Mgfa24,

thank you for your review. We are glad to hear that the location was convenient for you and you enjoyed the hotel's amenities!

With regards to the toilet's shower head, we apologise for the observations that have been listed and for the inconvenience caused: your feedback is of the utmost importance to us.

We hope to see you again when you next return to Singapore!

Calrton City Hotel Singapore

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2018 via mobile

We stayed one night on the way to Australia. We arrived at around 11 pm , friendly staff great welcome room on 14th floor lovely views very clean and the room had a smart phone for guests to use which was very handy , free calls to UK and free internet access and sat nav. Defo will stay again

Stayed: February 2018, travelled with family
Thank Iqbal M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonCityHotelSG, Guest Relations Manager at Carlton City Hotel Singapore, responded to this reviewResponded 2 April 2018

Dear Iqbal M,

thank you for your wonderful review. We have received a lot of great feedback on our Handy mobile, and are glad to hear you are one of those who really enjoyed using it. We definitely look forward to seeing you again on your next visit!

Carlton City Hotel Singapore

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Reviewed 1 April 2018 via mobile

Would greatly like to thank you for your hospitality during our stay in Singapore. Thanks for all your staff for their amazing service and special thanks to Suqi at front desk for offering us an amazing room upgrade to room 2521, and for insightful tips on maximizing our short trip with her useful recommendations. The room was great, the bed comfortable, the breakfast delicious, and the staff extremely attentive. Will definitely recommended your hotel to friends and family, and looking forward to staying with you again in our future travels.

Thanks.

Kind regards,
Alex & Daniela

Stayed: March 2018, travelled as a couple
Thank Dana A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonCityHotelSG, Guest Relations Manager at Carlton City Hotel Singapore, responded to this reviewResponded 2 April 2018

Dear Dana A,

thank you so much for your detailed 5-star review! We are delighted to hear that you enjoyed your stay with us at Carlton City Hotel and that you found Suqi's tips extremely useful on your visit here. We are honoured to be recommended to your friends and family too! On your next visit to Singapore, we look forward to having you with us again.

Carlton City Hotel Singapore

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Reviewed 27 March 2018

This was my first stay here, after changing from my usual hotel nearby, due to their service on the skids…

First impressions on arrival; super friendly concierge team, keen to assist, full of smiles…and on leaving some great banter with the lads!!!
Inviting bar/lounge to left as you enter (which I made use of during my stay – slick service)

Reception team professional and a great welcome from Gregory (hope I got his name right – young lad with the glasses). In addition, worth a mention is Cherry, who had to put up with me leaving my key either at the office or in my room…

Room first impressions – no fancy frills, fresh, clean, everything in working order. Took me a while to figure out the quirky light switch, but all good…
Bathroom, spacious, shower cubicle decent size (my pet hate being 6ft 4 and expected to squeeze into a shoebox)… Surprised by the lack of towels. On request, no problem in supplying more…

Great pool. Gym has decent equipment (another one of my bug bears is poor gym facilities in a hotel), however another hotel squashing their gear into a ridiculously small space… disappointing…Also, lack of water machine or bottled water, no small towels to use…No/poor aircon…

Club lounge, great! Excellent service by the likes of Cherry and team. Spacious, quality snacks and drinks...Quiet enough to do work and to relax and unwind…

Rooftop bar a treat – great views, and great for a few sundowners…

Will be back in a few months to give it another whirl…

  • Stayed: March 2018, travelled on business
    • Location
    • Cleanliness
    • Service
Thank MCoetz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonCityHotelSG, Guest Relations Manager at Carlton City Hotel Singapore, responded to this reviewResponded 29 March 2018

Dear MCoetz,

thank you for your detailed review! We are glad to hear that you enjoyed the Carlton City Hotel experience and the amenities. We will be sure to pass on your compliments to Gregory, Cherry and the team as well.

With regards to the gym, we apologise for the observations that have been listed and for the inconvenience caused. The comfort of our guests is our top priority; your feedback is of the utmost importance to us.

When you next return to Singapore, we look forward to having you with us again!

Carlton City Hotel Singapore

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Reviewed 22 March 2018

The Room is big for Singapore Hotel, clean and good ammenities
The hotel is near Tanjong Pagar MRT, and a lot street food nearby..
We arrived at midnight and the check in procedure so fast, so we can take rest as soon as possible.

Stayed: March 2018
Thank uthinx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonCityHotelSG, Guest Relations Manager at Carlton City Hotel Singapore, responded to this reviewResponded 23 March 2018

Dear uthinx,

thank you for your review. We are glad to hear that you enjoyed your stay with us, as well as the locale. When you next return to Singapore, we look forward to serving you again.

Carlton City Hotel

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