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Holiday Inn Singapore Orchard City Centre
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Reviews (3,595)
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1,780
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2,647 - 2,652 of 3,595 reviews
Reviewed 7 September 2012

Good solid affordable hotel in Singapore. We enjoyed our stay here. It's in a good location within walking distance to great shopping and tours. They even had strollers on hand for our little ones to use. The breakfast was good with a lot of choices and the kids buffet section was a real hit. Will stay here again.

  • Stayed: April 2012, travelled with family
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Thank Expatmommy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 September 2012

This was my second visit in two years and the service level have been consistently good. The hotel location is a key plus point. Rooms are great specially the ones on the 1st floor. The only negative would be the menu for the morning buffet has not changed in the last few years apart from that the stay was great.

Room Tip: Pay slightly Extra and get upgraded to 1st floor rooms. Which also has free laundry,Hihg tea, free internet, pre dinner drinks and snacks etc.
  • Stayed: August 2012, travelled as a couple
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3  Thank Arodom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 September 2012

Check-in was fairly fast with no problems.

Was given welcome drinks.

The rooms are clean and quite big - and so are double beds - a list of different types of pillows are given for the customers to choose which was great and fun - as we were experimenting with different type of pillows each night..lol

For food, there are plenty at Orchard Central Mall - saw a long queuing line for a Japanese Buffet there - which is reasonably priced at SGD 34 (i think) - besides that, there are a wide range of other restaurants inside the mall.
There is also a famous ramen place in Cuppage Terrace - Santouka Ramen.

However, most of the places are only open from 10am onwards - hence we did have some problems looking for good breakfast places.

On the 2nd and 3rd day during our stay , was pleasantly surprised with chocolates in the room - a nice touch indeed !

Most of the staff are friendly and provides good service EXCEPT for one during our check-out who sort of created a unpleasant memory in our supposedly perfect stay in Holiday Inn - a chinese guy ( forgot his name, unfortunately) who mixed up our bill - keep on insisting that we have not settled our bill when it was settled very early on - he was quite rude and speaks to us without eye contact at all - not sure how he was trained in customer service.

But overall, the stay in Holiday Inn was good and the rest of the staff are nice and friendly !

  • Stayed: August 2012, travelled with family
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1  Thank flyingal22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Singapore Orchard City Centre, responded to this reviewResponded 22 September 2012

Dear flyingal22,

Thank you for the detailed review of our hotel. I am pleased you liked your room accommodation. I deeply apologize for the issues you encountered with the poor service you received from our staff and the billing. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.

Sincerely,

Karen C
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2012

Great hotel. Friendly, helpful staff. When they found out we were on our honeymoon they made us a beautiful cake!!! The hotel is in a good location and the hotel bar staff were amazing - I recommend the cherry lifesaver!! Hotel room was spacious and very clean. Great stay.

  • Stayed: March 2012, travelled as a couple
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Thank MyThoughts098
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 September 2012

We have been staying in this hotel once or twice a year for the past 7 years now.

Before booking the hotel, I was actually thinking of trying out another hotel this time just for a change....but decided not to.

When we walked in to the hotel that afternoon, we realised we have made the right choice again. The staff were professional and made us felt welcome and comfortable. The scent in the lobby is really unforgetable. This is Holiday Inn Orchard City Centre....after the flight I was so relieved.

The location is great and convenient, a stone throw from Centre Point, Orchard Central, 313 Orchard, Cuppage Plaza, Orchard plaza, etc, etc. The rooms sufficiently big and have always been kept very clean, and even after all this time everything still look new! It has really been well maintained...

One of my previous comment was the gymnasium is much too small....and it still is! Should be shifted to another location with much bigger space!

All the staff have been great and professional, especially those at the Executive Lounge! Mia & team, thank you!

Check in procedure was fast, although we did have to wait for our room to be ready. Checking out was even faster without any fuss.

Breakfast and tea at the Executive Lounge was great.

Again I have to mentioned this because this is stuck to my head now, the scent in the lobby as you enter is unforgetable.

We will be back next summer . . . . . .

Room Tip: Ask for a Park Facing Room.... Its not much but much better than facing the other side which are the back of Shopping Centres....
  • Stayed: August 2012, travelled with family
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Thank 8KKC8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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