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Reviewed 6 April 2018 via mobile

We are celebrating as a honeymoon couple we very pleased with the amenities they arrange for us. Rooms were very clean and comfortable. Breakfast has a lot of variety Chinese food like congee and noodle were delicious. Great staff made stay memorable. Will come back next year.

Stayed: April 2018, travelled as a couple
Thank Katherine W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GPCHExecutiveOffice, Front Office Manager at Grand Park City Hall, responded to this reviewResponded 6 April 2018

Dear Katherine W,

Thank you for this great recommendation! We are glad to know that our “transformation” didn’t affect your experience staying with us.

Grand Park City Hall has as its primary mission the delivery of service that is personalised and tailored to each guest's requirements; providing “service delivered from the heart” is what we are all about! These experiences are really all about the people. Our values encompass Excellence, Integrity, Teamwork and Innovation and I believe strongly that these values, coupled with encouraging empowerment are what creates the unique ability our Associates have in being successful in creating positive experiences.

Our entire transformation will be completed towards the second quarter of 2018 with all guest rooms completed and a new swimming pool and gym facility on level 4. The hotel will also boost a new executive club lounge for our Crystal Club guests, and a rooftop garden.

We look forward to welcoming you back to the new Grand Park City Hall very soon again!

Best Regards,

Tiffany Chen
Assistant Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2018 via mobile

I was travelling with my 1 year old baby. Staying in here is so comfort and baby friendly.
The location is perfect for us before we board the cruise.
The service and staff is also outstanding. We left our baby blanket for almost 1 week, when we came back the staff already prepare it for us.
Definitely will come back to this hotel next time we come to Singapore.

Stayed: April 2018, travelled with family
Thank Edi G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GPCHExecutiveOffice, Front Office Manager at Grand Park City Hall, responded to this reviewResponded 6 April 2018

Dear Edi,

Thank you for this great recommendation! We are glad to know that our “transformation” didn’t affect your experience staying with us.

Grand Park City Hall has as its primary mission the delivery of service that is personalised and tailored to each guest's requirements; providing “service delivered from the heart” is what we are all about! These experiences are really all about the people. Our values encompass Excellence, Integrity, Teamwork and Innovation and I believe strongly that these values, coupled with encouraging empowerment are what creates the unique ability our Associates have in being successful in creating positive experiences.

Our entire transformation will be completed towards the second quarter of 2018 with all guest rooms completed and a new swimming pool and gym facility on level 4. The hotel will also boost a new executive club lounge for our Crystal Club guests, and a rooftop garden.

We look forward to welcoming you back to the new Grand Park City Hall very soon again!

Best Regards,

Tiffany Chen
Assistant Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2018 via mobile

i am travelling with my family in spore it our first vacation and the hotel staff had made such a difference. We are greeted by friendly staff as soon as we arrive they took care of us every step of the way incuding a in room tour of the facilities available in the high tech room. it is a very refreshing experience despite reno work, i would like to say a big thank you to the front office and housekeeping staff for making our stay so comfortable n relax.

Stayed: April 2018, travelled with family
Thank A Ant M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GPCHExecutiveOffice, Front Office Manager at Grand Park City Hall, responded to this reviewResponded 6 April 2018

Dear A Ant M,

Thank you for this great recommendation! We are glad to know that our “transformation” didn’t affect your experience staying with us.

Grand Park City Hall has as its primary mission the delivery of service that is personalised and tailored to each guest's requirements; providing “service delivered from the heart” is what we are all about! These experiences are really all about the people. Our values encompass Excellence, Integrity, Teamwork and Innovation and I believe strongly that these values, coupled with encouraging empowerment are what creates the unique ability our Associates have in being successful in creating positive experiences.

Our entire transformation will be completed towards the second quarter of 2018 with all guest rooms completed and a new swimming pool and gym facility on level 4. The hotel will also boost a new executive club lounge for our Crystal Club guests, and a rooftop garden.

We look forward to welcoming you back to the new Grand Park City Hall very soon again!

Best Regards,

Tiffany Chen
Assistant Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2018 via mobile

Hotel is very newly renovated rooms are great. Bed are very comfortable my top priority , rooms were very mordern and made comfortable. Tablescape restaurant food was especially good dinner set was delicious with exceptional service from the staff. Dispite renovotikn work still going on the staff took special care of every guest need. I would hope that the insulation in the room was better thats all. Apart from that i really had a memorable stay this round. Will definitely come back again.

Stayed: April 2018, travelled on business
Thank Asian Compass T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GPCHExecutiveOffice, Front Office Manager at Grand Park City Hall, responded to this reviewResponded 6 April 2018

Dear Asian Compass T,

Thank you for this great recommendation! We are glad to know that our “transformation” didn’t affect your experience staying with us.

Grand Park City Hall has as its primary mission the delivery of service that is personalised and tailored to each guest's requirements; providing “service delivered from the heart” is what we are all about! These experiences are really all about the people. Our values encompass Excellence, Integrity, Teamwork and Innovation and I believe strongly that these values, coupled with encouraging empowerment are what creates the unique ability our Associates have in being successful in creating positive experiences.

Our entire transformation will be completed towards the second quarter of 2018 with all guest rooms completed and a new swimming pool and gym facility on level 4. The hotel will also boost a new executive club lounge for our Crystal Club guests, and a rooftop garden.

We look forward to welcoming you back to the new Grand Park City Hall very soon again!

Best Regards,

Tiffany Chen
Assistant Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018 via mobile

First stay at this hotel and found it very convenient to access to attraction place. Customer service is excellent with great smile and greeting. Even with the on going renovation,it actually do not effect us much as the Reno only carried out during day time. Will return again.

Stayed: April 2018, travelled as a couple
Thank Vynn N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GPCHExecutiveOffice, Front Office Manager at Grand Park City Hall, responded to this reviewResponded 6 April 2018

Thank you for this great recommendation! We are glad to know that our “transformation” didn’t affect your experience staying with us.

Grand Park City Hall has as its primary mission the delivery of service that is personalised and tailored to each guest's requirements; providing “service delivered from the heart” is what we are all about! These experiences are really all about the people. Our values encompass Excellence, Integrity, Teamwork and Innovation and I believe strongly that these values, coupled with encouraging empowerment are what creates the unique ability our Associates have in being successful in creating positive experiences.

Our entire transformation will be completed towards the second quarter of 2018 with all guest rooms completed and a new swimming pool and gym facility on level 4. The hotel will also boost a new executive club lounge for our Crystal Club guests, and a rooftop garden.

We look forward to welcoming you back to the new Grand Park City Hall very soon again!

Best Regards,

Tiffany Chen
Assistant Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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