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“Executive floor worth it”

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Conrad Centennial Singapore
Ranked #21 of 317 Hotels in Singapore
Certificate of Excellence
Reviewed 20 February 2012

I have just returned from a week in Singapore which included several days at this hotel. Service was excellent as I have come to expect in Singapore and the staff at the Conrad were friendly and efficient. As there were three of us, we opted for an executive room so that we could use the lounge for breakfast and drinks in the evening. The room was a little cramped with twin beds and a rollaway but it was not really an issue for us. The bathroom was large and well appointed with a separate shower. Our room overlooked the Fountain of Wealth which provided a lovely light show each evening.
We did not eat dinner at the hotel, although we did use Oscars for breakfast one morning. There was a greater choice of menu items than in the lounge but the view of the three of us was that it was a little too busy and noisy to enjoy breakfast.
All in all this was a good choice of hotels for us. Its location in the Marina area was very convenient as we could walk to the Flyer, to Raffles and the river area. We used taxis for longer trips.

Room Tip: Higher floors provide better views.
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  • Stayed: February 2012, travelled with friends
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1  Thank Love_the_life
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heinrich G, General Manager at Conrad Centennial Singapore, responded to this reviewResponded 2 March 2012

Dear Love_the_life,

It is a pleasure to know that you and your friends enjoyed your stay with us.

Thank you for your kind feedback on our room and service. We are heartened that you felt well looked after during your few days with us.

We look forward to welcoming you back.

Yours sincerely,
Heinrich Grafe
General Manager

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3,019 - 3,023 of 4,569 reviews

Reviewed 19 February 2012

Stayed there for two nights on a getaway to Singapore. It's still a great hotel, but it looks visibly aged. Rooms are ordinary at best, shower and bathroom very basic. Hotel is in need of a dire renovation. Rooms however are clean and tidy, bed is comfortable. Breakfasts is great with good choices and fresh fruits.

Overall a 5 star stay in an old and aging hotel. Other choices for same money and better locations are available.

  • Stayed: February 2012
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Thank Ozymandez O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 February 2012

If you decide to go downtown Singapore meaning by the beautiful bay Conrad is a good choice with connections to suntec city conference and mall. The view is however blocked by some other hotels on the bay front. Rooms are comfortable but have nothing special. Concierge in the lobby is outstanding and able to support you for anything. Staff at the executive floor is not as efficient. Ground floor restaurant and buffet is a very good choice in this area.

  • Stayed: February 2012
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1  Thank Trotteglober
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heinrich G, General Manager at Conrad Centennial Singapore, responded to this reviewResponded 2 March 2012

Dear Trotteglober,

Thank you for reviewing Conrad Centennial Singapore. We are pleased that your stay with us met your expectations.

Your valuable feedback, especially on our Concierge is very much appreciated, and certainly inspires our team members to consistently deliver high levels of service for all our guests. Where there is room for improvement, we will certainly work on them.

We look forward to welcoming you back in the future.

Yours sincerely,
Heinrich Grafe
General Manager

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Reviewed 17 February 2012

Had a very pleasant one night stay at the Conrad. Good location for Suntek City as the hotel is more or less part of this complex. Hilton so far never failed to honor my Diamond status with them and so we stayed at the Club Floor with the usual Singaporean/SE-Asian pampering but with a very nice selection of food stuff. They forgot about the extra bed but be it. I come to more and more appreciate the Conrad style, very luxurious but a little bit understated, fresh and modern.

  • Stayed: February 2012, travelled with family
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1  Thank RatmanKL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heinrich G, General Manager at Conrad Centennial Singapore, responded to this reviewResponded 2 March 2012

Dear RatmanKL,

Thank you for sharing your experience. We are delighted that you and your family enjoyed your brief stay and our hospitality.

We sincerely apologise about not delivering the extra bed but very much appreciate your kind feedback on the hotel, our service and food offerings.

We hope to welcome you back on your next trip to Singapore

Yours sincerely,
Heinrich Grafe
General Manager

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Reviewed 14 February 2012

My previous stays over years have been always full of memorable experiences thanks to wonderful staff members, paying attention to every detail and going extra miles. However my recent stay was another story. The bell, reception staff were no different from hostel or motel accommodations. Every question was answered wrongly including payment and I did not see any hand over among the team. The envelope explaining benefits were supposed to be provided upon check-in and another staff promised to slip in and nothing happened at the end. Call the one stop service line, which was no different from an operator, simply preventing guests reaching the reception or duty manager directly. The aging shower head needs to be replaced as well. Breakfast for business floor guests by the pool were very much unimpressive. The new MRT station nearby is a welcome feature.

  • Stayed: February 2012, travelled on business
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2  Thank A A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heinrich G, General Manager at Conrad Centennial Singapore, responded to this reviewResponded 22 February 2012

Dear flyA380-800,

Thank you for your review of Conrad Centennial Singapore. While we are pleased that your previous stays left you with wonderful memories, we sincerely regret your recent experience.

Your valuable feedback is most appreciated and my team will indeed look into the service issues that you have highlighted. We will actively review our processes and ensure that the service delivered is fitting to our guests' needs. We have also taken note of your comments regarding the shower head and breakfast offering by our pool.

We sincerely look forward to welcoming you back on your next trip to Singapore

Yours sincerely,
Heinrich Grafe
General Manager

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Additional Information about Conrad Centennial Singapore

Address: 2 Temasek Blvd, Singapore 038982, Singapore
Phone Number:
Region: Singapore > Singapore > Marina Bay
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Family Hotel in Singapore
#7 Romantic Hotel in Singapore
#9 Spa Hotel in Singapore
#10 Business Hotel in Singapore
#21 Luxury Hotel in Singapore
Price Range: $260 - $582 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Conrad Centennial Singapore 5*
Number of rooms: 507
Official Description (provided by the hotel):
At the award-winning Conrad Centennial Singapore, we redefine sense and style. Rest in brand new guest rooms exuding contemporary luxury with Asian accents, accommodating the needs of the modern traveler. Stay in the heart of Marina Bay, where business, fashion, art and entertainment blend into a dynamic playground. Just a short distance from six shopping malls with over 1,000 shops and 400 restaurants; world-class attractions such as Gardens by the Bay, the Singapore Flyer, The National Gallery Singapore and museums, we offer you discreet luxury at one of the world's top destinations. Never just stay. Stay inspired. Our hotel is a 2017 TripAdvisor Travellers’ Choice and Top 25 Hotels Singapore awards recipient. ... more   less 
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Also Known As:
Conrad Centennial Singapore Hotel Singapore
Conrad Singapore
Singapore Conrad

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