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All reviews little india sim lim square club room bugis street indian food mrt station walkable distance early check superior room comfortable stay hotel staff buffet breakfast rochor rocher jacuzzi shopping mustafa
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Reviewed 20 May 2017

Very poor service, there are so many things to write. Don't know where to start. They didn't answer the call ( operator ), when I tried calling from my room. No courtesy in their voice. At the time of breakfast, no one was bothered to offer a set of cutlery. Very cramped place to have breakfast. The road side restaurants are much better.

Date of stay: May 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank V4352SOamits
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
terence2017, Manager at Village Hotel Albert Court by Far East Hospitality, responded to this reviewResponded 22 May 2017

dear V4352SOamits
we apologize for the unsatisfactory service you experienced during your stay here.
we will remind the team again on the need to maintain good service at all times.
as for breakfast being cramped, you must have been there during the peak period. please note, the breakfast period is from 0630 to 1030. the peak is 0745 to 0830. before or after this time its quiet and many seats are available. there is also an information poster at the entrance of the restaurant to inform guests of this.

thank you for being a guest here and have a good week ahead.

terence

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 May 2017 via mobile

The only good thing about the hotel is it's location. Poor house keeping, dusty cupboards, rude house keeping staff, average food, dim lighting in the room, fan was non-functional, no proper view. The rooms are not sound proof, you could hear people talking in the corridors.
The non-Asian guests got special treatment as opposed to the Asians especially the Indians.
Pathetic hospitality, would never visit again nor recommend. Dunno how it still maintains the 4 star rating.

Date of stay: May 2017
Trip type: Travelled as a couple
Thank ShrutiN109
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
terence2017, Manager at Village Hotel Albert Court by Far East Hospitality, responded to this reviewResponded 20 May 2017

dear Shruti N.
we are sorry you feel unsatisfied with your stay here.
we are a little surprised on the remark that our staff are rude. they usually have the most comments on how good they are. please note, we have many indian guests that regard us very highly on the service and room standards. these are our strength. we will remind them to keep on maintaining the cleanliness and we hope you do return and give us another shot to change your views.

thank you and have a good weekend.

terence

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Reviewed 19 May 2017 via mobile

I booked this hotel based on its location and also the slightly larger rooms (for Singapore).
Check in and out was easy.
The room was everything I needed and i asked for a top floor, which they gave me (as i think lower floors may suffer from street noise a bit?)
Wifi was great. Bed was OK.
You are right across the road to a supermarket, so easy to get water, snacks etc. It is an easy 2 minute walk to the underground station which will get you pretty much anywhere you need to go - santosa island, gardens by the bay.. (even the airport) the average cost of the train is 70c (AUD) - they have really done a good job with this - clean, safe and easy to get around.
From the hotel you can also access Little India for food and market stalls.
It was a good price for what i got in a hotel and met my expectations with no hidden surprises.

Date of stay: May 2017
Trip type: Travelled with family
1  Thank KarenMBunburyWA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 May 2017

Stayed at Village Hotel for two days, rooms are very clean and spacious, very friendly and helpful staff. very nice courtyard at rear of Hotel with various restaurants just steps away. MRT Station for transport to all the major Singapore attractions is close by.
Had a superb two days of sightseeing from a great location.
Extremely impressed with Hotel Village Albert Court .

Date of stay: October 2016
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank RUSS1937
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
terence2017, Manager at Village Hotel Albert Court by Far East Hospitality, responded to this reviewResponded 20 May 2017

dear RUSS1937.
thank you for your very good comments for your stay here.
so nice to read your remarks that we did fine in making your stay a memorable one.
we do hope you came back again soon. when this happens, pleas ask for a little red book that we have. it shows you many little spots you can visit around the area.

thank you so much again RUSS1937 and we wish you a super weekend.

terence

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Reviewed 18 May 2017

Its one of the best hotel ive ever stayed in Singapore. Will definitely come back again.
The staff were really attentive to your needs and friendly too. Keep up your good service guys.Thanks so very much for your kind hospitality.

Date of stay: May 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank RainOpulus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
terence2017, Manager at Village Hotel Albert Court by Far East Hospitality, responded to this reviewResponded 19 May 2017

dear RainOpulus.
thank you thank you thank you.
we cant say enough of this after reading your post.
we are so very happy the staff made your stay remarkable. we will post this on the staff board for them to know they did a swell job. they will be happy.

thank you so much RainOpulus and have a super weekend ahead.

terence

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