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Reviews (8,660)
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Reviewed 5 April 2018

This is a special hotel, especially if you pay for the club rooms and facilities. The club bar/restaurant offers 270 degree views on Singapore, the service perfect and the staff knowledgeable and friendly. Breakfasts are a feast to explore with cooking from at least 12 different cuisines, all beautifully presented and cooked. Would definitely stay here again.

Room Tip: Choose the club floors for the extra service and eating options
  • Stayed: February 2018, travelled with friends
    • Rooms
    • Cleanliness
    • Service
2  Thank Michael-Webber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanPacificSG, Director of Marketing Communications at Pan Pacific Singapore, responded to this reviewResponded 9 April 2018

Dear Michael-Webber,

Thank you for choosing Pan Pacific Singapore as your choice of accommodation. We are happy to hear that you enjoyed the Pacific Club experience, located on level 38 of the hotel, Pacific Club presents guests with 360 degree views of the Singapore skyline and privileges including Champagne breakfast, afternoon tea, and evening cocktails and canapés. We are also glad that you had the opportunity to experience breakfast at Edge, which offers guests a delectable range of international cuisine at seven live food stations.

We hope to welcome you for another wonderful experience again and hopefully to visit our other restaurants and bars on your next trip.

Best regards,

Annie Choy
Director of Marketing Communications

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Reviewed 5 April 2018

The hotel is in a prime location and in close proximity to Marina Bay and Raffles.Rooms are very convenient and spacious. I had room in a higher floor and enjoyed amazing views. The hotel made feel special by sending cakes and greeting card on my birthday while I stayed there.

  • Stayed: March 2018, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank cvzkumar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanPacificSG, Director of Marketing Communications at Pan Pacific Singapore, responded to this reviewResponded 9 April 2018

Dear cvzkumar,

Thank you for choosing to celebrate your birthday with us. We are delighted that you had an overall positive experience and appreciated the convenient location of the hotel and enjoyed the comfort of your spacious room with amazing views of the city skyline.

We hope to welcome you back for another wonderful experience with us soon.

Best regards,

Annie Choy
Director of Marketing Communications

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Reviewed 5 April 2018

We were lucky enough to visit with cousins who where spending a few days in the Pan Pacific hotel...luxury and position - just fabulous, and the staff were attentive and professional especially the 'wait' staff that attended to us while we enjoyed a cocktail or two at the Atrium bar.
The balcony room was spacious with a stunning view across to Marina Bay Sand, which at dusk was gorgeous; the bathroom was also more than ample with a multi head shower cubicle big enough for five people (not that we tried that!). Heaps of storage for all your clothes and any purchases (it is Singapore after all!)

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Service
2  Thank traciemc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanPacificSG, Director of Marketing Communications at Pan Pacific Singapore, responded to this reviewResponded 9 April 2018

Dear traciemc,

Thank you for sharing this review with us on TripAdvisor. We are delighted that you had an overall positive experience and enjoyed the comfort of your room with stunning views of the city skyline. As we strive to create memorable hotel experiences for our guests, we are delighted that you enjoyed the professional and attentive service that we are committed to deliver.

We appreciate your time in sharing this review and hope to welcome you back again soon.

Best regards,

Annie Choy
Director of Marketing Communications

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018

We stayed in Pan Pacific Singapore for 5 nights in March 2018. The hotel is located in the heart of attractions, just a stone's throw to the renowned Merlion, Singapore Flyer, Gardens by the Bay, and Marina Bay Sands Skypark. Subway station and SUNTEC are just around the corner.

Room Tip: No need to bring anything but your clothes. Everything else is provided within your suite or room.
  • Stayed: March 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group
1  Thank Ali0800
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanPacificSG, Director of Marketing Communications at Pan Pacific Singapore, responded to this reviewResponded 9 April 2018

Dear Ali0800,

Thank you for sharing this review with us on TripAdvisor.

Located in the heart of Marina Bay, our guests do enjoy our accessible location connected to three adjoining shopping malls, and within walking distance of local attractions in the district and we are glad that the convenience of our location enhanced your experience.

We appreciate your time in sharing this review and look forward to welcoming you back during your next visit to Singapore.

Best regards,

Annie Choy
Director of Marketing Communications

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Reviewed 5 April 2018 via mobile

I booked the club room for few nights as a birthday gift to my mum. Check in was not as smooth as I thought it would be, as no one came to check us in at the designated area for club rooms, so I had to go to the common check in area. The room was big and clean. A huge delicious chocolate cake and a bottle of red wine was there for mum. Since none of us like red, when I called to change it to white they were more than happy to help :) The bed itself is comfortable but the pillows were not good, even with the pillow menu and I personally love a memory foam pillow, I found it of poor quality. Shower was nice. But found the shower room small. We enjoyed the club lounge especially the afternoon tea. I was stuffed to the brim but still made it to the evening drinks and I have to recommend the lychee martini. It was splendid. The cocktails were well done and the food provided was alright. Breakfast though was quite disappointing at club lounge. My poached eggs were poorly done and that hollandaise sauce was just not tasty. Other than that, I did find the coffee weak as well. However service was splendid! All of the staff were always warm and welcoming. We tried the breakfast downstairs and found it disappointing too. No denying there are many options to choose from but nothing really outstanding about it. All in all, it was a pleasant getaway. Would I return? Maybe but I do like to try other hotels. So we shall see.

Stayed: June 2017, travelled with family
Thank Menrva26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanPacificSG, Director of Marketing Communications at Pan Pacific Singapore, responded to this reviewResponded 9 April 2018

Dear Menrva26,

Thank you for choosing Pan Pacific Singapore as your choice of accommodation.

While we are glad that you had an overall positive experience, we are sorry that your breakfast experience at Pacific Club and Edge were less-than-satisfactory, your feedback has been shared with our Culinary team to ensure that our guests enjoy positive dining experiences.

We appreciate your time in sharing this review and hope to have the opportunity to welcome you back again soon.
Best regards,

Annie Choy
Director of Marketing Communications

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