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“recommended place to stay in singapore”

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Pan Pacific Singapore
Ranked #14 of 312 Hotels in Singapore
Certificate of Excellence
Jakarta, Indonesia
Level Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“recommended place to stay in singapore”
Reviewed 29 March 2012

this hotel is located in marina area, its around 10 mins walk to marina bay sands.
real nice area to stay. nice room and excellent service. just bathroom is quiet small, but still manageable. so far we are satisfy with this hotel. and willing to get back again to this hotel. its also 5 mins walk only to promenade MRT station there :)

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Chocostreet99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, 30 March 2012
Dear Chocostreet99,

Thank you for choosing Pan Pacific Singapore and for sharing your positive stay experience with us here on TripAdvisor. I am glad that you have enjoyed the hotel facility and service. We look forward to welcoming you again for another memorable hotel experience with us in the not too distant future.

Regards,
Jennifer Wong
Manager, Guest Care Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Suburban MD
Level Contributor
118 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 29 March 2012

We stayed at this hotel for 3 nights prior to beginning a South East Asian Cruise. It was definitely the right choice! The hotel and its grounds were truly beautiful. The Christmas decorations were still up and they were also lovely. The service was outstanding and all the staff had a positive and helpful attitude. The room was a cool oasis with great views, comfortable beds and classy decorations. While we found the restaurants in the hotel to be a bit pricey, you simply had to walk across the street to a large food court in the mall which could be accessed either directly from the hotel or by entering from the footbridge across the street to get a wide choice of meals. The hotel also had a great location, with quick and easy access to all the main Singapore locations. I would definitely stay here again!

  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank theorchidlady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, 30 March 2012
Dear theorchidlady,

It was our pleasure to have you as our guest during your recent stay with us and we are pleased that you have thoroughly enjoyed the stay with us. It is always an honour to receive compliments for the excellent service from our associates and I trust your positive feedback will further encourage our team to achieve service excellence. We definitely look forward to welcoming you again when you next visit the Lion City!

Regards,
Jennifer Wong
Manager, Guest Care Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 March 2012

The room and bathroom are spacious and clean. But the room's wall is very thin. You can easily heard your next door neighbour conversation. Is very disturbing if you are a light sleeper. Is within walking distance to Marina's bay Sands casino. Shopping malls are nearby the hotel.

  • Stayed February 2012, travelled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Liling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, 30 March 2012
Dear Liling,

Thank you for sharing your constructive feedback with us here on TripAdvisor and I would like to extend my sincere apologies for the inconvenience and discomfort you had. Your experience is of a great concern to us and we have duly noted your experience on board to seek for improvement where possible.

We look forward to having another opportunity to welcome you in the not too distant future!

Regards,
Jennifer Wong
Manager, Guest Care Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
108 reviews
106 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed 28 March 2012

I don't always like to be in large luxurious hotels that promote their amazing atrium, extraorinary view from high up, and glitzy decors - because appearances aren't always matched by service, comfort, and functionality. In the case of the Pan Pacific Singapore, it really worked as a place to stay and do business (if not pleasure as well). The service exceeded expectations - not overly solicitous, just efficient, responsive and professional. This was true for check in, concierge, check out, and restaurants. Everything worked to make life easier for you, and there was no sense that any advice was given with anything other than having your interests and needs in mind. And it also provided the comfort, style, and luxury that you'd expect of a 5-star hotel. Of course, there are many shopping and eating options, but most importantly, one of the best foot massage places ever is in the shopping mall next door.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vivian2010_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, 30 March 2012
Dear vivian2010_10,

Thank you for choosing Pan Pacific Singapore as your preferred choice of accommodation. I am thrilled to learn of your positive experience with us. The team joins me in extending our gratitude for your appreciation towards our effort in creating memorable hotel experiences. We hope to welcome you again for another enriching and refreshing Pacific Experience in the near future!

Regards,
Jennifer Wong
Manager, Guest Care Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southport, Australia
Level Contributor
105 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 28 March 2012

The correspondence and communication with Pan Pacific Singapore, leading up to our arrival in Singapore, was outstanding. Ms. Joohee Lee from Reservations was very prompt in responding to our email query about an early check in (almost 8 hours ahead of check in time!) and replied positively about accommodating our request. Since our flight arrived early morning, with a 5-year old in tow, an early check in was a priority for us. Pan Pacific’s accommodating gesture was very reassuring to say the least!

On arrival, check in was a breeze. We received a personalised service indeed, including a welcome gift for our little girl which made her day after a poor night on a long flight. Maribel from the Front Office who checked us in and escorted us to our room deserves special mention for making us feel very welcome. The location of the hotel is good, with ready access to public transport (MRT) as well as taxis. Then again, you can’t go wrong there anywhere in Singapore!

Our room was crisp, clean, comfortable and tastefully refurbished. The king bed was very comfortable and the bathroom artfully modern. The coffee station / TV console was uniquely designed and the availability of every conceivable audio visual cable for use by guests highlights the details that have gone into planning a comfortable stay for visitors.
The complimentary internet was a very welcome feature. I can assure the hotel management that this is perhaps one of the extras that tip the balance when travellers look around for a hotel in a very competitive market in Singapore. Visitors to Singapore, where free and excellent public internet access is now the norm rather than the exception, would expect no less from the City's hotels. The room rate offered was value for money andthe buffet breakfast, included in the rate, would satisfy even the harshest crtics in the hospitality business.

We would consider the Pan Pacific Singapore as a first option during future travel to Singapore and have no hesitation in strongly recommending it to any traveller to Singapore. What came across most from our stay at Pan Pacific was true warmth and friendliness from their staff and a welcoming and refreshing stay, on a level that we had not experienced in a long while during our travels.

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Hotelanatomist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, 30 March 2012
Dear hotelanatomist,

It was our pleasure to have you as our guest and we are most pleased to learn of your positive experience with us. In particular, for recognising Joohee's & Maribel's effort to 'wow' you and they join me in thanking you for acknowledging their effort in creating a memorable hotel experience for you. We certainly look forward to having another pleasure of welcoming you in the not too distant future!

Regards,
Jennifer Wong
Manager, Guest Care Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pan Pacific Singapore

Property: Pan Pacific Singapore
Address: 7 Raffles Boulevard | Marina Square, Singapore 039595, Singapore
Phone Number:
Region: Singapore > Singapore > Marina Bay
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#6 Romantic Hotel in Singapore
#8 Family Hotel in Singapore
#9 Business Hotel in Singapore
#14 Luxury Hotel in Singapore
Price range (per night): $245 - $535
Hotel Class:5 star — Pan Pacific Singapore 5*
Number of rooms: 780
Official Description (provided by the hotel):
Located in the heart of Marina Bay and Singapore's Central Business District, Pan Pacific Singapore provides newly-renovated rooms and suites with panoramic views of the city skyline. Linked via skybridge to three shopping malls and Suntec City Singapore International Convention and Exhibition Centre, guests will be surrounded by iconic attractions within walking distance including the ArtScience Museum, Gardens by the Bay, Marina Bay integrated resort and Esplanade - Theatres by the Bay. Leisure and business travellers will enjoy a superb choice of dining, entertainment and cultural atractions. Within the hotel, 6 signature award-winning restaurants, an outdoor swimming pool and 24-hour fitness centre offer options to dine and unwind at. The Promenade mrt station located within five minutes' walking distance offers utmost convenience and connectivity to the city and a complimentary weekday shuttle bus operates around the Marina Bay Financial Centre route. ... more   less 
Reservation Options:
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Also Known As:
Pan Pacific Singapore Hotel Singapore
Pan Pacific Hotel Singapore
Singapore Pan Pacific

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