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“Excellent visit”

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Raffles Hotel Singapore
Ranked #3 of 312 Hotels in Singapore
Certificate of Excellence
Vale of Glamorgan
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Excellent visit”
Reviewed 13 March 2012

We stayed for three nights in early March.The greeting was excellent particularly as we arrived at 9.am. The Palm Court Suite was large, clean and as reported frequently, very colonial. We tried two of the many restaurants. The Long Bar Steakhouse provided the best porterhouse steak we had eaten for many decades. Breakfast in the Tiffen room was very good. In both cases the service was excellent. We ordered room service twice,the service again excellent and the food very good indeed. Is Raffles expensive? Of course it is. For special occasions however, I don't know of a better hotel.

  • Stayed March 2012, travelled as a couple
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Helpful?
1 Thank DavidValeofGlamorgan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pierre J, General Manager at Raffles Hotel Singapore, responded to this review, 13 March 2012
Thank you for sharing your wonderful experience at Raffles Hotel. I am delighted to read that you have enjoyed all the different facilities and services.

We await the pleasure of having you in residence once again, for your future special occasions.

Best Regards,
Pierre Jochem, General Manager & Regional Vice President, Operations , Asia Pacific, Raffles Hotels & Resorts
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Nha Trang, Vietnam
Level Contributor
45 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 12 March 2012

We stayed here for two nights to celebrate a friend's birthday.

The hotel itself is lovely, rooms very comfortable, everything you need is in the room and of course the atmosphere is fantastic. Its a wonderful feeling to stay at Raffles.

The beds are incredibly comfortable and the bed linen is wonderful!

However, improvement is needed in the staff's ability to listen to their guests and then go the extra mile. Just one example of this...we mentioned a couple of times it was my friend's birthday, including at check in whilst completing the registration card, at no point (not even when checking in) did the staff wish her a happy birthday. Something relatively simple and they missed the opportunity.

F&B is also a little lacking compared to when I've eaten there in the past, eggs benedict at breakfast were a disaster, eggs in the morning are served without any side orders( we weren't offered any when ordering) meaning you need to go to the buffet to get bacon etc... poolside menu and room service menu are very simple, would be nice to have some savoury snacks as opposed to a full meal.

Having said that... it is the experience of staying at Raffles that counts, all that history and such a lovely building!

  • Stayed March 2012, travelled with friends
    • Value
    • Location
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Helpful?
1 Thank FCR8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pierre J, General Manager at Raffles Hotel Singapore, responded to this review, 13 March 2012
I am delighted that you have enjoyed the hotel’s atmosphere and history and do appreciate the highlight of areas for improvement. We are always looking for ways to improve and your comments shall assist us in this regard.

Best Regards,
Pierre Jochem, General Manager & Regional Vice President, Operations , Asia Pacific, Raffles Hotels & Resorts
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brussels, Belgium
Level Contributor
559 reviews
108 hotel reviews
common_n_hotel_reviews_1bd8 807 helpful votes
Reviewed 9 March 2012

Stayed at this hotel during a recent business trip and loved it! The hotel takes up an entire city block and consists of living quarters, a shopping arcade, and several restaurants. There are at least three gorgeous courtyarts with beautiful fountains and ample greenery. The decor is Colonial.
My suite was very large, with the highest ceilings I've ever seen in a room, and a good size bathroom with a deep soaking tub. The furniture and decor (drapes, paintings, carpets) all transport you into another time. The staff (including a 24-hour butler service) were amazing and always willing to accommodate special requests, including altering dishes to, e.g., make them vegetarian or substitute ingredients.
The pool is not large, but very picturesque and relaxing. The gym, likewise not large, was never crowded and was well-stocked with cold towels, water, and fruit. I did not try the spa (it was fully booked during the only afternoon I was free) - the spa lockers did not seem particularly luxurious and the steam room didn't seem to work.
The only dining option I tried was the Empire Cafe. Their dim sum were great, and don't miss their young coconut drink and desserts! I also tried the famous Singapore Sling at the Long Bar and enjoyed it.
The location is very convenient to all the major attractions and to the financial center. The shopping is quite good as well - the Raffles Store has many interesting souvenirs.
I had a wonderful experience and cannot recommend this hotel highly enough

Room Tip: My room (359) was quiet and large.
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  • Stayed March 2012, travelled on business
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Helpful?
3 Thank giulietta429
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pierre J, General Manager at Raffles Hotel Singapore, responded to this review, 13 March 2012
Many thanks for recommending us. I am delighted that you have enjoyed the ambience of your suite and our various facilities at the hotel.

We look forward to your next visit to Raffles in the future.

Best Regards,
Pierre Jochem, General Manager & Regional Vice President, Operations , Asia Pacific, Raffles Hotels & Resorts
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Sussex UK
Level Contributor
27 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 6 March 2012

We arrived at noon having travelled from London via KL and received a warm welcome. Our Palm Court suite was ready and we were shown round it by our butler. Having stayed at Raffles Phnom Penh we knew we wouldn't be disappointed.

The room looked into a grassy courtyard and it was only a few minutes to the main lobby. Main highlights were taking afternoon high tea on the 2nd floor (quieter position) - served by Joshua, who also added some delicious Dim Sum to the spread. A visit to the busy Long Bar but as residents we were seated in a quieter spot. Honourable mentions go to Rasty in the pool bar, Marco in the Empire Bar and finally Andrew the concierge whose advice and organisation was exemplary.

The breakfast choices were superb.

Although having a butler was good I felt that calling him/her to make a cup of tea each time we wanted one was one luxury I would happily forego. At times the calling system was a little tempramental and it would have been quicker to make our own if facilities were available in the suites.

Having said that our stay was thoroughly enjoyable.

Room Tip: Paying extra for a Palm Court suite was well worth it.
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  • Stayed February 2012, travelled as a couple
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Helpful?
Thank Gruntfuttock99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pierre J, General Manager at Raffles Hotel Singapore, responded to this review, 13 March 2012
Thank you for sharing your kind review. I am pleased that you had a memorable experience at Raffles Hotel and that our colleagues had contributed to making your stay enjoyable.

I have shared your encouraging comments with the team and we look forward to the pleasure of welcoming you back to Raffles in the future.

Best Regards,
Pierre Jochem, General Manager & Regional Vice President, Operations , Asia Pacific, Raffles Hotels & Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
2 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 3 March 2012

Just amazing, always my first choice when visiting Singapore!

  • Stayed February 2012, travelled on business
    • Value
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    • Cleanliness
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Helpful?
1 Thank Albert W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Raffles Hotel Singapore

Property: Raffles Hotel Singapore
Address: 1 Beach Road, Singapore 189673, Singapore
Phone Number:
Region: Singapore > Singapore > Marina Bay
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Singapore
#2 Romantic Hotel in Singapore
#3 Business Hotel in Singapore
#3 Family Hotel in Singapore
#3 Luxury Hotel in Singapore
Price range (per night): $577 - $929
Hotel Class:5 star — Raffles Hotel Singapore 5*
Number of rooms: 103
Official Description (provided by the hotel):
Raffles Hotel is one of Singapore's most graceful landmarks. More legend than hotel, this luxury Singapore hotel celebrates a tradition of unwavering service excellence spanning more than 125 years.Immortalized in the novels of Somerset Maugham and Rudyard Kipling, Raffles Hotel, Singapore’s colonial-styled architecture and lush tropical gardens exude an atmosphere of timeless elegance. 5 restaurants and bars beckon, including the Bar & Billiard Room - new temporary home to the world renowned Singapore Sling; Tiffin Room, which continues the tradition of Afternoon Tea at Raffles and Raffles Grill, serving up the best Sunday Brunch in town. This luxurious Singapore hotel lies in the heart of the city, in close proximity to the banking and financial districts, Raffles City Convention Centre, Singapore International Convention and Exhibition Centre (SICEC), as well as leisure attractions including the casino at Marina Bay; the cultural sights of Arab Street and Chinatown and shopping at Raffles City shopping mall and Orchard Road shopping belt. ... more   less 
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Also Known As:
Singapore Raffles Hotel
Raffles Singapore
Raffles Hotel Singapore

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