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“Service stood out...”
Review of Fairmont Singapore

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Fairmont Singapore
Ranked #17 of 312 Hotels in Singapore
Certificate of Excellence
Level Contributor
42 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Service stood out...”
Reviewed 26 May 2012

Good to see the manager at the reception area greeting guests. Room service staff were friendly and efficient. Food was decent enough and the range of options was appreciated.

Gym needs an upgrade.

Room Tip: Upgrade to a deluxe room facing the marina bay sands. The standard ones are very tiny.
See more room tips
  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Shayanhk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (1,149)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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English first
Brisbane
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 26 May 2012

This is a wonderful hotel. From the moment we stepped out of the taxi we felt very welcomed. We stayed here at the end of a 5 week holiday for 2 nights.
On arrival my husband spoke to the lovely lady at reception about the chances of having a superb room. Well what can I say this wonderful woman upgraded us to an executive room with fantastic facilities which included the use of the executive lounge.
The room assistant Saufi was a very pleasant young man who showed us round our wonderful room from the remote control curtains to the excellent capsule coffee machine in the room. The bathroom was a big as the room we had in Hong Kong. The bed was what I called a fairy cloud bed. Heaven!!
The hotel is situated across the road from Raffles Hotel and if you take a taxi outside the hotel the Doormen always offered helpful tips....like taking your passport if you were going to the Marina Bay Casino if you are a foreigner.
Thank you Fairmont Singapore.

  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank J0Dazz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSingapore, Director of Quality at Fairmont Singapore, responded to this review, 4 June 2012
Dear Guest,

We are delighted to have capped your 5 week holiday on a positive note.

Your comments are a great encouragement to our colleagues who seek to provide warm, sincere and engaging service for our guests.

Thank you for choosing Fairmont Hotels & Resorts!

Warm regards,
Brian Tan
Director of Quality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
78 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 26 May 2012

The Fairmont is a large luxurious hotel situated in a good location & offering very good service. The staff were very polite & helpful whenever we had to deal with them. We had a great room on the 19th floor looking out over Raffles Hotel. The room was a good size with all the furnishings that you would expect a hotel of this type to have & the bathroom had quality fittings. We had a problem with the double beds which were too narrow for two adults & as we were travelling with an adult daughter we had to order an additional foldaway at extra charge. We thought the meal & breakfast prices were a bit expensive so we just went next door to the large shopping centre where there were many eating options. The late check out was a real bonus.

  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank iana4417
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manila, Philippines
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 May 2012

You really get what you pay for! We upgraded to a De Luxe room that had a better city view which was of the Esplanade and Marina Bay Sands area. Room was spacious, as well as the bathroom which had a tub and a rain-type shower head (that I enjoyed very much)! Beds were uber comfy which made us stay in until late morning. We had room service and their seafood pasta was great!

Staff at the reception were helpful especially in giving bus directions.

If you have budget to burn, staying at Fairmont is a great treat!

  • Stayed January 2012, travelled with friends
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank asiasdomi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jember, Indonesia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 May 2012

fairmont is actually a good hotel, best is their hospitality and friendly.
But, Bed is too soft, like me which i have low back pain would not be a good one
I could not sleep the whole night, because of the soft bed.
breakfast at the pool : should be better if you serve much menu/ sort like in prego.
Room : north wing should be repair as south wings. because the scenery is not good enough ( especially for floor below 6 ). Month febr, march, may 2012 we stay in this hotel but the latest we were very upset, becasue got on the 6th floor, see nothing and menu in the pool side was not so much quantity.

Room Tip: with high price you can choose best room.
See more room tips
  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank accor_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Fairmont Singapore

Property: Fairmont Singapore
Address: 80 Bras Basah Rd, Singapore 189560, Singapore
Phone Number:
Region: Singapore > Singapore
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Singapore
#7 Spa Hotel in Singapore
#13 Romantic Hotel in Singapore
#14 Business Hotel in Singapore
#17 Luxury Hotel in Singapore
Price range (per night): $246 - $431
Hotel Class:5 star — Fairmont Singapore 5*
Number of rooms: 769
Official Description (provided by the hotel):
The Fairmont Singapore hotel is ideally situated at the crossroads of Singapore's business, cultural, entertainment and shopping districts. It offers 769 luxurious guestrooms and suites, a collection of 16 distinctive restaurants and bars and 70,000 square feet of prime meeting space - all supported by our Singapore hotel's award-winning service teams.In addition, guests of Fairmont Singapore have access to the Willow Stream Spa, one of the largest spa facilities in Asia, offering the best in spa and fitness services. ... more   less 
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Also Known As:
Fairmont Singapore Hotel Singapore
Raffles Plaza Singapore
Singapore Fairmont

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