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Craig T
Bathurst, Australia

Long check-in

3.0 of 5 bubblesReviewed 4 weeks ago
Big group check-in in front of me delayed check-in by 20 minutes. Very noisy and rude group but they were really well managed by Maybelle and Christine but many guests were waiting a longtime - maybe consider a different process for large groups
Date of stay: May 2024
Trip type: Travelled on business
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Selwyn Lim, Owner at Rendezvous Hotel Singapore by Far East Hospitality, responded to this review
Responded 4 weeks ago
Dear Thebazzler,

Thank you for sharing your experience at Rendezvous Hotel Singapore.

We apologize for the delay you experienced during check-in. We understand how frustrating this can be, especially after a long journey. We're glad to hear that Maybelle and Christine managed the situation well despite the challenges posed by the large group.

Your suggestion for a different process for handling large groups is valuable, and we will certainly look into ways to improve our check-in procedures to ensure a smoother experience for all our guests.

We appreciate your patience and hope to have the opportunity to welcome you back for a more seamless stay in the future.

Warm regards,
Selwyn Lim
Hotel Manager

Rendezvous Hotel Singapore
"Romance the world"
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 4 weeks ago via mobile

Hotel was lovely and a good location, there was a train station right outside and it was super easy to use and navigate around the city, even when we just rocked up and winged it.

The staff were fantastic and friendly in the reception as well and the building is beautiful from the outside
We just got married at the Rendezvous in Melbourne so it was something a bit special for us to stay here on our first stop of our honeymoon

The canape and cocktail hour was good and the staff were great, otherwise though don't think having club benefits was really that beneficial to us, mostly because we were out and about so much, but was nice to have a spot to relax where it wasn't busy

I didn't look like the pool got much sun in the photos due to all the buildings but we found it did get a decent amount and it was cold and comfortable on those hot days

Date of stay: April 2024
Trip type: Travelled as a couple
Thank vampslayer01
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Selwyn Lim, Owner at Rendezvous Hotel Singapore by Far East Hospitality, responded to this reviewResponded 4 weeks ago

Dear vampslayer01,

Thank you for choosing Rendezvous Hotel Singapore to start your honeymoon and for sharing such a detailed and wonderful review!

We are delighted to hear that our location, right next to the train station, made it easy for you to explore the city. It’s also wonderful to know that our friendly staff and beautiful building contributed to making your stay special, especially since you have a memorable connection with the Rendezvous brand from your wedding in Melbourne.

We’re pleased that you enjoyed the canape and cocktail hour and found a relaxing spot with our club benefits. Your feedback about the pool and its accessibility to sunlight is much appreciated and will certainly help future guests.

We wish you a fantastic honeymoon and hope to welcome you back to Rendezvous Hotel Singapore for more special moments in the future!

Warm regards,
Selwyn Lim
Hotel Manager

Rendezvous Hotel Singapore
"Romance the world"

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

This hotel was okay. It older for sure. My stay was okay, not good, not bad. The concierge who checked us in was lacking in customer service, so that kind of set the tone for us. Anyway, I didn’t like that the rooms were carpet. The lighting was not bright. The rooms overall small. Again, I didn’t love or hate it there because the location was great.

Date of stay: May 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank TravelJou
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Selwyn Lim, Owner at Rendezvous Hotel Singapore by Far East Hospitality, responded to this reviewResponded 4 weeks ago

Dear TravelJou,

Thank you for taking the time to share your feedback about your recent stay at Rendezvous Hotel Singapore.

We're glad to hear that you found our location convenient and beneficial for your needs. However, we regret that your experience was not entirely satisfactory and that our service and facilities did not meet your expectations.

Your comments regarding the check-in service, room size, carpeted floors, and lighting are valuable to us. We strive to provide a comfortable and welcoming environment for all our guests, and your feedback will help us improve our services and facilities.

We hope you might consider giving us another opportunity to provide you with a more pleasant stay in the future.

Warm regards,
Selwyn Lim
Hotel Manager

Rendezvous Hotel Singapore
"Romance the world"

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Very favourably located close to two MRT lines!
Friendly staff and quiet rooms (towards the inside).

Date of stay: May 2024
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank ralfmekle
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Selwyn Lim, Owner at Rendezvous Hotel Singapore by Far East Hospitality, responded to this reviewResponded 4 weeks ago

Dear ralfmekle,

Thank you for taking the time to share your feedback about your stay at Rendezvous Hotel Singapore! We're delighted to hear that you enjoyed our great location, conveniently close to two MRT lines.

We're also pleased to know that you found our staff friendly and appreciated the quiet rooms. Your kind words mean a lot to us, and we hope to welcome you back for another pleasant stay in the near future!

Warm regards,
Selwyn Lim
Hotel Manager

Rendezvous Hotel Singapore
"Romance the world"

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Our experience at Rendezvous Singapore exceeded expectations! After a long flight from Auckland, we were warmly greeted by Sarmila, who efficiently checked us in. She addressed all our inquiries with a smile and even upgraded our room, adding a touch of luxury. Arriving on Mother's Day, we received a special treat from Rendezvous, which was truly appreciated. Special shoutout to Gafar for exceptional service. The hotel's location is fantastic, and the room was spacious and clean. Rendezvous Singapore is now our go-to hotel. Thank you for a memorable experience!

Date of stay: May 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank gborja771158
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Selwyn Lim, Owner at Rendezvous Hotel Singapore by Far East Hospitality, responded to this reviewResponded 4 weeks ago

Dear gborja771158,

Thank you for sharing your wonderful experience at Rendezvous Hotel Singapore! We're delighted to hear that your stay exceeded expectations and that Sarmila's warm welcome and efficient check-in made such a positive impression. It's great to know that you enjoyed the room upgrade and the special treat for Mother's Day.

We appreciate your kind words about Gafar's exceptional service and are thrilled that our fantastic location, spacious and clean rooms, and overall experience have made Rendezvous Singapore your go-to hotel. Thank you for choosing to stay with us, and we look forward to welcoming you back for another memorable stay!

Warm regards,
Selwyn Lim
Hotel Manager

Rendezvous Hotel Singapore
"Romance the world"

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Old hotel with some charm. Good location as we had an event at Suntec. Room was a little small, I guess that's common in Singapore - good enough for our purpose. I liked the overhead rain shower. Fire alarm going off at 6am severely cut short our rest with the annoying repeating announcement to standby for further instructions. My single bed was sunken on one side - time to flip the mattress? Breakfast was simple but fulfilling - aircon fan speed too strong, food you take to your table gets cold REALLY fast - Nice fishtank view if you know where to sit.

Date of stay: May 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank aurieau
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Selwyn Lim, Owner at Rendezvous Hotel Singapore by Far East Hospitality, responded to this reviewResponded 4 weeks ago

Dear aurieau,

Thank you for sharing your feedback about your recent stay at Rendezvous Hotel Singapore.

We appreciate your positive remarks about our hotel's charm, convenient location, and the overhead rain shower in your room. We apologize for the inconvenience caused by the early morning fire alarm and understand how it must have disrupted your rest. Your suggestion regarding the mattress has been noted, and we will address it to ensure a more comfortable experience for future guests.

We’re glad to hear that you found the breakfast fulfilling, though we're sorry to hear about the aircon issue. We will review the air conditioning settings in the breakfast area to improve comfort.

Your comments are valuable to us as we strive to enhance our guest experience. We hope to have the opportunity to welcome you back and provide an even better stay in the future.

Warm regards,
Selwyn Lim
Hotel Manager

Rendezvous Hotel Singapore
"Romance the world"

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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