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Mackean
Singapore, Singapore

Ouch, the toilet light suddenly turn on at night !

3.0 of 5 bubblesReviewed 20 Apr 2024
I was there for only 1 night before I transit other part of the world and get this hotel due to nearby to orchard its easy to go to other part of Singapore ( 3 MRT line within 5 mins walking distance) . However , the toilet lighting at night that suddenly turn on really scare me off

Hotel is tired and dated and its really need an uplight . Especially in the lobby and the pathway to the room ( Im staying in 602) . The room is clean and tidy. Similar to the some of the reviewer has mentioned there are some smell in the toilet but its still bearable . Im not sure why the light is suddenly turn on at about 4am in the morning and I wake up,which give me an errie feeling. Staff service is OK nothing to be wow about .

As mentioned , Im only there for a transit and for a price for about $SGD200 a night( include tax) , it is ok given the location . I wont be coming back unless there is a major uplift of the hotel
Date of stay: April 2024
Trip type: Travelled solo
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
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Selwyn Lim, Owner at Rendezvous Hotel Singapore by Far East Hospitality, responded to this review
Responded 22 Apr 2024
Dear Mackean,

Thank you for choosing Rendezvous Hotel Singapore for your recent stay and for taking the time to share your feedback with us.

We apologize for any inconvenience caused by the sudden lighting in the toilet during your stay. We understand that this could be alarming and have taken note to investigate and rectify this issue promptly. Additionally, we appreciate your feedback regarding the overall condition of the hotel and will certainly consider it as we strive to continuously improve our facilities and services.

It's encouraging to hear that you found our location convenient for your transit needs, with easy access to multiple MRT lines nearby. However, we regret to learn that your experience did not fully meet your expectations.

We value your feedback as it helps us identify areas for improvement, and we hope to have the opportunity to welcome you back in the future for a more positive experience.

Warm regards,
Selwyn Lim
Hotel Manager

Rendezvous Hotel Singapore
"Romance the world"
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 20 April 2024

Excellent service, clean, friendly staff, police, clean, spacious. location if very good, near at malls and mrt

Date of stay: April 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank leifrealynf
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Selwyn Lim, Owner at Rendezvous Hotel Singapore by Far East Hospitality, responded to this reviewResponded 23 April 2024

Dear leifrealynf,

Thank you for choosing Rendezvous Hotel Singapore and for taking the time to share your positive experience with us.

We're thrilled to hear that you enjoyed excellent service from our team members and that you found our hotel clean, spacious, and conveniently located near malls and the MRT. Your kind words about our staff's friendliness and professionalism are truly appreciated.

We strive to provide all our guests with memorable stays, and it's rewarding to know that we succeeded in creating a pleasant experience for you.

We look forward to welcoming you back on your next visit to Singapore!

Warm regards,
Selwyn Lim
Hotel Manager

Rendezvous Hotel Singapore
"Romance the world"

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 April 2024

Hotel is tired but attempts at repairment can be seen. You cant expect a brand new room, definitely well used. For about $SGD200 a night, it is ok but any more wont be worth unless you booked for the hotel's location. Toilet is small, fyi no bidet, shower head holder is loose so shower head keeps falling, drainage has a bit of smell. Staff is very friendly, polite and helpful. The concierge uncles are very friendly. Housekeeping staff were also polite and friendly. I did enjoy my stay here but wont be coming back.

Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank DitaPerry
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Selwyn Lim, Owner at Rendezvous Hotel Singapore by Far East Hospitality, responded to this reviewResponded 19 April 2024

Dear DitaPerry,

Thank you for choosing to stay with us at Rendezvous Hotel Singapore and for taking the time to share your feedback.

We appreciate your honest review regarding your recent experience with us. While we're glad to hear that you found our staff friendly, polite, and helpful, we regret that certain aspects of your stay did not meet your expectations. Please accept our apologies for any inconvenience caused by the condition of the room, including the issues with the shower head holder and drainage. Rest assured, we'll address these concerns with our maintenance team to ensure improvements are made.

We understand your feedback regarding the value for money, and we'll take this into consideration for future improvements. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.

Warm regards,
Selwyn Lim
Hotel Manager

Rendezvous Hotel Singapore
"Romance the world"

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 April 2024

Everybody friendly, beyond comfortable, great location

Nice design and location of the hotel. Comfortable bed and and brekki was enough and non-overwhelming. Great service too! Miss Elijah of front desk assisted us and made sure our stay to be comfortable. I love this hotel and sure will go again.

Date of stay: April 2024
Trip type: Travelled with family
Thank Sightsee03449116875
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Selwyn Lim, Owner at Rendezvous Hotel Singapore by Far East Hospitality, responded to this reviewResponded 17 April 2024

Dear Sightsee03449116875,

Thank you for choosing Rendezvous Hotel Singapore and for taking the time to share your positive experience with us.

We are thrilled to hear that you had an enjoyable stay and that our team, especially Elijah at the front desk, provided you with exceptional service. Your kind words will be shared with her and the rest of our team as encouragement to continue delivering excellent service to our guests.

It's wonderful to know that you found our hotel's design and location to your liking, and that you enjoyed the comfortable bed and breakfast offerings. Ensuring our guests' comfort is our top priority, and we are pleased to hear that we met your expectations in this regard.

Thank you once again for your kind words and for choosing to stay with us. We look forward to welcoming you back for another memorable stay in the future.

Warm regards,
Selwyn Lim
Hotel Manager

Rendezvous Hotel Singapore
"Romance the world"

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 April 2024

The staff all accommodating, friendly and courteous . I would. Like to thank Ms Elijah Mae for give me best experience for my staycation. She is so kind, friendly , courteous and most specially grant my request. The room i can rate it 10, Cleanliness and comfortability.

Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Resort62714701594
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Selwyn Lim, Owner at Rendezvous Hotel Singapore by Far East Hospitality, responded to this reviewResponded 17 April 2024

Dear Resort62714701594,

Thank you for choosing to stay at Rendezvous Hotel Singapore and for sharing your positive feedback with us.

We are delighted to hear that you had an enjoyable stay with us and that our staff, particularly Elijah, provided you with excellent service. Your kind words will be shared with her and the rest of our team as recognition of their efforts in making your stay memorable.

It's wonderful to know that you found our room cleanliness and comfortability to be exceptional. Maintaining a high standard of cleanliness is one of our top priorities, and we are pleased that we met your expectations in this regard.

Once again, thank you for your kind words and for choosing to stay with us. We look forward to welcoming you back for another enjoyable stay in the future.

Warm regards,
Selwyn Lim
Hotel Manager

Rendezvous Hotel Singapore
"Romance the world"

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 April 2024

Excellent hotel that is in a great location and within walking distance of all main points of interest. MRT right outside if you prefer not to walk. We had a Junior Suite club room which was very comfortable with a nice big bath and had a view of Marina Bay Sands. Breakfast was great with lots of choice. Club room facility was a nice bonus. Staff were very friendly . Special mention to Marjorie who is very professional, polite and always smiling. Would definitely recommend this hotel.

Date of stay: March 2024
Trip type: Travelled as a couple
Thank Charlton5
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Selwyn Lim, Owner at Rendezvous Hotel Singapore by Far East Hospitality, responded to this reviewResponded 12 April 2024

Dear Charlton5,

Thank you so much for your glowing review and for choosing to stay with us at Rendezvous Hotel Singapore!

We're thrilled to hear that you had a fantastic stay and enjoyed our excellent location, comfortable Junior Suite club room, delicious breakfast, and the convenience of having the MRT right outside our doorstep. It's wonderful to know that you appreciated the extra perks of our Club room facility and found our staff, especially Marjorie, to be professional, polite, and always smiling.

Your recommendation means the world to us, and we couldn't be happier to hear that you would recommend our hotel to others.

We hope to have the pleasure of welcoming you back for another exceptional stay in the near future.

Warm regards,
Selwyn Lim
Hotel Manager

Rendezvous Hotel Singapore
"Romance the world"

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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