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Ale
Melbourne, Australia

Ok, but could be really good

3.0 of 5 bubblesReviewed 13 Oct 2012
The arrival was very positive and the appearance of the room excellent. The location is excellent too, close to everything. With a few adjustments on services this hotel could be great.

During our stay the cleaning has left much to be desired on more than one occasion unfortunately (towels were not changed, used glasses left around the room etc etc). The menu for in-room dining is limited and the quality could be better. Upon check out, one of the luggage handlers almost smashed one of the suitcases trying to press them into the boot of the taxi without noticing that it would have been enough to slide the handle inwards into the compartment so that it would have gotten in easily,
Date of stay: July 2012
Trip type: Travelled on business
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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4,140 - 4,145 of 4,995 reviews
Reviewed 12 October 2012

They tried to overcharge by applying the service charge and sales tax twice. And when I pointed out their mistake, they at first insisted they were correct (before later apologizing and fixing the bill). It's hard to believe this was an accident - charging for rooms is what they do for a living, after all.

The rooms are OK and the location is good (5 minute walk to an MRT interchange), but by the time you add on $27 per day for Internet access and another possible $40 of overcharges if you're not all the ball, you could stay in a far nicer and newer hotel such as Fort Canning just a block away.

Another point is that many of their rooms are noisy right now due to the construction of the Downtown MRT line adjacent to the hotel which goes on for most of 16 hours a day, 7 days a week. This is not their fault, but it's something you should be aware of. They have a limited number of quieter rooms on the opposite side, so if noise bothers you, ask for one of these should you book.

Also, their mattresses are hard - harder than anything I've seen in a shop. This didn't bother me personally, but it's worth bearing in mind if you're used to something soft.

Room tip: While the new MRT line is under construction, ask for a quiet room if daytime noise bothers you.
Date of stay: September 2012
  • Trip type: Travelled solo
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    • Cleanliness
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2  Thank Joe A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 October 2012

Hotel room was very good,bed was quite comfortable after a lot of pretty hard beds throughout France,Polandand Rome.The hotel restaurant has a great spread for breakfast but is quite expensive for meals.They have a special for a bottle of wine.Buy one get one free but the bottle costs about three times the cost of a comparable bottle at home.

Date of stay: September 2012
  • Trip type: Travelled with friends
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank rob h
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 October 2012

Central placed. Friendly and helpful staff. Good gym.
Got a free upgrade to a club room (without even asking for it).
Very Close to the Bras Barah metro station.
Very Close to Coffee Bean and the tea leaf - I had breakfast there every day, even ordered take away from them.

Room tip: The club rooms are rather high up in the building (10th & 11th floor).
Date of stay: August 2012
  • Trip type: Travelled on business
    • Value
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    • Cleanliness
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Thank Mattias_xyz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 October 2012

Really good location, you can walk to the main places. 20 mins to CQ, 25 to Chinatown, even to marina bay you can walk. 7 eleven opposite the hotel, nice restaurants around.

Room quiet small but comfy. Mattress slightly to hard... Challenge with the water temperature in the shower, but manageable :)

Front office staff helpful and polite but not outstanding. Request a room facing the pool area they are more quiet, as a major construction work is going on next to the hotel (MRT).

Haven't tried the food and beverage outlets, but honestly, why should I eat in the hotel when I'm surrounded by so many very good local restaurants ??

Would highly recommend this hotel.

Date of stay: October 2012
  • Trip type: Travelled solo
    • Value
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Thank TinBeam
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 October 2012

I stayed at the Rendezvous Grand for 5 nights during my stay in Singapore. The hotel was excellent, in particular its location - I was within easy walking distance of the Marina Bay Sands (and surrounding shops/malls), Orchard St., Little India, Chinatown, Bugis Junction, and Sim Lim Square - among others. There was a very convenient shuttle service to Jurong Bird Park and the Zoo as well, which stopped just across the street from the hotel's front door.

The facilities were clean and very well maintained, and my room was a welcome comfort after long days of walking and shopping. The staff were always friendly, and quite helpful during the duration of the stay - they always aided in helping find a cab, providing advice for destinations, andhelping with other hotel services.

The hotel (and its amenities) was more expensive than some of the nearby hotels but in my opinion, well worth the price. I'd highly recommend the Rendezvous Grand to anyone traveling to Singapore to visit.

Date of stay: October 2012
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank David T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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