We started off badly - I wasn't informed that I had to pay all my nights in advance (something that UK budget hotels tend to do, by the way) and the little cheesy sign telling me there were no refunds right at the counter had me concerned.
As others have said - the rooms are just too small, poorly decorated, there are too many of them and the lobby and elevator areas feel like a low cost airport. I don't care how many pretty pictures they have on the website, there are just too many people in the hotel and you are constantly surrounded by crowds. This place is a budget tourist hotel on a massive scale.
The staff are trained to make sure the business runs smoothly - but they have no training in how to make a visitor feel valued. "You realize you have to pay for that..." That sort of non-sense and nothing like what any kind of "luxury" hotel would do. And, although it's not their fault, everyone running the front desk are rather young and are not too smooth with English. No one was ever rude to me, but I got the feeling I was working with a budget car rental office when talking to them. This is sad considering Southeast Asia and Singapore in particular have such a great standard of fine customer service.
So, why did I and do people stay here? It's less than a year old and the price is low. I was there for 10 nights and after 5 nights upgraded to a Premier room. My colleague complained upon check in and was not charged all nights in advance and he left after 5 days to another hotel.
Although nothing terribly unacceptable happened, I cannot recommend this hotel and won't stay there again.
- Official Description (provided by the hotel):
- V Hotel Lavender is an exciting new hotel located just above Lavender MRT station with direct access (via MRT/tube/subway) to/from the airport and various parts of Singapore (for instance, only stops to City Hall or Promenade Station). ... more less
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- Also Known As:
- V Hotel Lavender Singapore