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Reviewed 5 April 2018

I stayed 5 nights for business in March and loved the stay so much returned for a personal holiday/mini-moon in April! The staff were lovely - the escape from the City Hustle and Bustle - love the large rooms - love the relaxed feel about the property - the park on the doorstep. Food and Beverages are reasonably priced .. Love the 6pm drinks that you can meet other guests staying in the property. Will be back as I love this to escape to a natural - relaxed surrounding!

Room Tip: Level 3 for quieter location. If you cannot do steps the property isn't for you.
  • Stayed: April 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank 246erinr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HFCManagement, Front Office Manager at Hotel Fort Canning, responded to this reviewResponded 10 April 2018

Dear Erin R,

Greetings from Hotel Fort Canning.

Thank you for choosing to stay with us recently and for taking the time to share your experience with us.
The hotel is nestled amongst 18 hectares of lush national parkland, situated in the heart of the city and a few minutes’ walk from major shopping areas, a number of cultural precincts and Clarke Quay, one of Singapore’s iconic entertainment precincts. This value-adds and enhances the unique hotel experience that we wish to provide to all our valued guests.

We are glad to have delighted you with our rooms which are styled by the award-winning DP Architects with the finest hospitality amenities including Poltrona Frau Statement furnishing, Jim Thompson silk finishing, TWG teas, a Nespresso machine with pods and the signature picture window design features.
Thank you also for your kind compliments on our team members. We will be sure to share it with them.
It has been a pleasure having you at our urban oasis and we definitely look forward to your return again soon.

At your service we remain.

Best wishes,

Abigail

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Reviewed 5 April 2018

Staff was very friendly , but not attentive enought. 1)We had to remind them several times to bring us “ kimono”. It’s kind of dressing gowns. They forget to leave them in the room after their cleaning up often. 2)The floor under beds was very dusty . Suddenly I droped my cream under my bed.. So I was very disapointed with tonnes of dust.

If you ready to have for a long healthy walk to the nearest metro station you can choose that hotel easily. It took us about 25-30 minutes one way only.

Room Tip: Our room was quiet and large ( second floor) in the middle of the coridore.
Stayed: February 2018, travelled with family
Thank Relax496737
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HFCManagement, Front Office Manager at Hotel Fort Canning, responded to this reviewResponded 10 April 2018

Dear Любимая Л,

Greetings from Hotel Fort Canning.

Thank you for choosing to stay with us recently and for taking the time to share your experience with us.
We are most delighted to hear that you were able to enjoy the usage of our swimming pools which are purified using NASA technology.

Thank you for bringing the lapses in Housekeeping services in your room to our attention. These should never have happened and we are very sorry to have disappointed you. Moving forward, we will be working with our Housekeeping team to identify and close any service gaps to prevent the occurrence of similar incidents.

It has been a pleasure having you at our urban oasis and we look forward to your return soon.

At your service we remain.

Best wishes,

Abigail

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Reviewed 2 April 2018

Booked for a one night Staycation. Check in was seamless enough, however the room we had booked (Deluxe Garden) left a lot to be desired.

Firstly, the room smelled badly of stale cigarettes. Both my wife and myself noticed as soon as we entered the room. When we asked about this we were told that apparently many smoking guests reserve the garden rooms so they can smoke (despite this being a non-smoking hotel) and that the only thing they could do was put a deodorizer in the room.

Secondly, the door to the garden was completely jammed, it took a maintenance guy 30 minutes, a ladder and a lot of pushing and shoving to fix it. The phone in the room was also broken.

Generally, the room itself was very small and narrow, with a tiny bathroom that I could barely fit into. The garden outside is nice, but while 'private' in the sense that it is only accessible from the room, there is absolutely no 'privacy' as there is only a very thin screen of shrubs between you and a path just outside that was frequently used by staff moving large containers and talking loudly.

Dinner in the hotel was very, very average apart from the desserts which were nice.

Checkout was smooth.

Overall, a nice building in a nice location. But overall very underwhelming experience for a so-called 5 star hotel. Consider other options.

Room Tip: Avoid the Garden Rooms
  • Stayed: April 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank PConD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HFCManagement, Front Office Manager at Hotel Fort Canning, responded to this reviewResponded 4 April 2018

Dear PConD,

Greetings from Hotel Fort Canning.

Thank you for choosing to stay with us recently and for taking the time to share your experience with us.

We are very sorry to learn of your unpleasant experience with our room during your stay. As you rightly mentioned, we are a smoke free hotel and try our best to enforce this so as to not cause any inconvenience for our non-smoking guests. Had we been made aware of the issue during your stay, we would have sought to remedy it by offering you a change of room depending on availability.
We would also like to apologize for the inconvenience that resulted from our maintenance staff repairing the door in your room. While this might have taken a while to fix, we wanted to ensure that the door was properly fixed to avoid any reoccurrence and further inconvenience during your stay. We seek your kind understanding on this matter.
With regard to your feedback on the privacy of the garden room patio area, we will be looking into solutions to improve the privacy with our facilities manager.

We greatly appreciate your feedback on your dining experience at The Salon, and will be sure to convey your feedback to our Executive Chef and his culinary team for the necessary improvements.

While we may have fallen short of your expectations on this occasion, we hope to welcome you back to Hotel Fort Canning in the near future and have the opportunity to reaffirm your trust in us.

At your service we remain.

Best regards,

Abigail

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Reviewed 2 April 2018

Although the resort may need a refurb it is still beautiful. The rooms were large and very comfortable. Staff friendly and helpful. Breakfast was excellent. I have been to Singapore on a number of occasions and wanted to experience something different.

Room Tip: We choose a room with the enclosed balcony.
  • Stayed: February 2018, travelled as a couple
    • Location
    • Rooms
    • Service
Thank belmis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HFCManagement, Front Office Manager at Hotel Fort Canning, responded to this reviewResponded 4 April 2018

Dear belmis,

Greetings from Hotel Fort Canning.

Thank you for choosing to stay with us recently and for taking the time to share your experience with us.

Our building was originally completed in 1926 as the British Far East Command Headquarters. Today, it has been styled by the award-winning DP Architects into a luxury boutique hotel that embodies the finest hospitality amenities while retaining its original colonial architecture and heritage. It was a pleasure delighting you with our rooms.

We are delighted to learn that you were well taken care of during your stay with us, and will be sure to convey your generous compliments to our team members.

It has been a pleasure having you at our urban oasis and we look forward to your return soon.

At your service we remain.

Best regards,

Abigail

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2018

Everything about the experience at this hotel is tops. It is grand while remaining intimate and unique. It gives you that feel of time long gone with all the amenities of a modern facility. The only downside is that you cannot really walk anywhere (or walk back because of the hill). My stay in SG going forward.

  • Stayed: March 2018, travelled on business
    • Value
    • Rooms
    • Service
Thank StephaneDubois
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HFCManagement, Front Office Manager at Hotel Fort Canning, responded to this reviewResponded 4 April 2018

Dear StephaneDubois,

Greetings from Hotel Fort Canning.

Thank you for choosing to stay with us recently and for taking the time to share your experience with us.

Our building was originally completed in 1926 as the British Far East Command Headquarters. Today, it has been styled by the award-winning DP Architects into a luxury boutique hotel that embodies the finest hospitality amenities while retaining its original colonial architecture and heritage. It was a pleasure delighting you with our rooms.

It has been a pleasure having you at our urban oasis and we look forward to your return soon.

At your service we remain.

Best wishes,

Abigail

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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