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Marina Bay Sands
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Reviews (24,344)
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15,321 - 15,326 of 24,344 reviews
Reviewed 7 December 2010

The Skypark pool is truly amazing, and makes a stay at the hotel a great experience for those in to that sort of thing. The rooms are superb: very large and comfortable, and high quality, and the staff are excellent with the usual S E Asia quality coming through.

The hotel, very predictably, has become a victim of its owm success: the lobby area is like Orchard Road on a Saturdat afternoon, packed with hundreds, possibly thousands of people browsing and meandering about the place; queues are a feature of a stay here, and breakfast along with a few thousand other guest can be a challenge. The location is good, but the adjoining convention/shopping/casino complex is featureless, and the real Singapore is a required taxi ride away.

Overall we enjoyed our stay, but be aware that this is as far removed from quiet and intimate as you can get.

  • Stayed: December 2010, travelled with family
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Thank bagaglio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 December 2010

I have just spent a couple of weeks at the Marina Bay Sands in Singapore and I have to say that I was truly amazed by this place. The hotel itself is "awesome" - if you are looking for a place to stay that is memorable, this is the hotel for you.
We were fortunate enough to have a suite which contains 2 rooms and a lounge and a separate dining room. The views from the 51st floor were exceptional with an outlook of both the bay and the sea. To me, it felt like a home from home but with all the luxuries included.
We were picked up by coach (free to MBS guests) from the airport. The coach was on time and the driver was very friendly. 45 minutes later, we arrived at the hotel and the first time we saw it we were stunned. Structurally, this is truly iconic. You can see the boat shape stretching across the 3 towers - fantastic design.
We checked in which went very smoothly and were portaged to our room.
The room itself was amazing and fitted with all mod cons such as electric curtains, shaver points, aircon controls for both rooms, mini bar, walk in shower, roll top bath, study area with fax/copier built in and Wi-Fi. It was very clean and comfortable.
We ate in-room dining on a number of occasions which was also excellent and not bad in terms of value for money - a local dish of curry and rice (tasted great) was around S$ 16 - 18. The staff that brought the food to the rooms were always very friendly.
The most memorable part of the stay was indeed the sky park and the fantastic pool which stretches across the top of the hotel. This location truly offers the most stunning view of Singapore, Day and Night. We spent many of our days lounging around the pool taking in the scenery. We ate from the pool bar menu which was served again, by very friendly staff.
All in all, I would definitely recommend this hotel to anyone considering Singapore as a holiday destination even if it is for just a couple of nights – it is worth indulging yourself.

  • Stayed: December 2010, travelled as a couple
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Thank Jdaines
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 December 2010

Is all one experience, amazing place, just stop on the way back from business trip to check if was true all the articles I read before and in the end find out that is even better.
I will come back but not alone :-) is there to much to enjoy with your other half.
I hope that when come back all the logistic around the breakfast will be solved. Was too much crowd and even the efforts of the staff could not avoid waiting queue and confusion, so if go there try to go for breakfast early in morning.
Enjoy the Sky park the pool is amazing and the view.........
Should also at least have one dinner in the Ku De Ta, book in advance and after dinner go for a step of dance.
Do not expect a quiet hotel in the lobby, this is more than an hotel is an touristic attraction and the lobby covering the all 3 towers will be always crowd.
The transportation to airport is quite convenient and for sure a good option.
Book in advance a pay attention to the hotel promotions.

  • Stayed: December 2010, travelled solo
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Thank Domingos_Rodrigues
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 December 2010

I guess it's because MBS is still in its teething stage and therefore there were a few hiccups during our stay. The hotel was new and nice but over crowded and therefore service wasn't up to its standard. We had to change room twice and on the second night the mini bar was locked - no one came to fix it. Then our phone line got problems too.

We went to the food court for lunch on the second day and their gas was cut off - so no freshly cooked food for us.

The shopping experience was good though, with almost all the brands were there. It was nice to stay and experience it but I would not come back for another stay - not worth the money.

  • Stayed: December 2010, travelled as a couple
    • Value
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1  Thank Hannah2878
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 December 2010

We decided to stay at the Marina Bay Sands because we had tickets to watch Riverdance (which by the way was spectacular). When we arrived, we were stunned by the sheer mass of humanity milling around the lobby. Since we had booked a Club Room, we asked a random staff (a woman with the usual dark suit and some sort of badge) where the Club check-in was, and she said oh you check in there, gesturing to the said mass of humanity. We asked, Isn't there a check in just for the Club floor? She replied, I don't know what Club floor is. I'm from the casino. I really think if you have staff stationed at the lobby, you should either ensure they can answer all queries or if they have not been trained to offer integrated service in the so-called integrated resort, then they should have clear labels saying - casino, hotel, no idea what I'm doing here. So we trotted over to someone else who knew. We were ushered to the club floor check in which was in the lobby but away from the melee. We were told the actual club floor check in should hopefully be ready by Feb.

We were most impressed that our note of a feather allergy had been acted upon. Most times, hotel receptionists (even club floor ones) don't know what sort of bedding is on offer at the hotel. In this case, the check-in guy checked with housekeeping to see if all bedding had been changed to non-feather. It had. Hurray!

Once we got to the room, we loved it. On the 38th floor, it had a spectacular view (or would one day when instead of a construction site, we would have a view of the coming Marina Gardens by the Bay. Still we had lovely sea view.
Highlights of the room:
Great bathtub
Huge shower room
Double sinks
Gorgeous soft but firm bed
Nespresso machine

We also loved the club lounge, which is on the 55th floor - spectacular views on both sides. It's a bit warm because although airconed - the doors are left wide open. The food selection was pretty good for breakfast, tea and cocktails. I particularly liked the tea because the oatmeal cranberry biscuits are really nice and so are the four different types of scones! Cocktail time - piper heidsieck champagne both rouge and brut, macallan and glenfiddich 12 year old whisky, some lovely ham sliced, good selection of cheeses.
Service at the club was also very good, generally. Josef (I think that's his name) and his crew do a good job.

By comparison, 55 floors down the service is abysmal.

Rise, the cafe, really should be called Fall because it certainly falls down on the service front. When we asked for anything, the waiter/waitress would repeat what we said and stare blankly at us. Getting parmesan cheese for pasta was challenging.
Conversation:
Me: Can I have some parmesan please?
Waiter: Parmesan
Me: Yes, parmesan
W: Parmesan
Me: Yes, cheese
W: Cheese, scuttling off and disappearing
Pasta cooling away, so second attempt
Me: Can I have cheese for my pasta?
Waiter 2: Cheese
Me: Yes, cheese
W2: cheese
Me: Yes, parmesan - it's supposed to come with my pasta
W2: stares
Hubby: Can you just go get the cheese?
W2: Cheese
Hubby: Go on, go get it
W2: scuttles off
Sigh.

However, the absolute low light must be getting locked IN our room. We had engaged the chain lock overnight. When we tried to disengage it, it remained firmly locked. After several attempts, we made a call to the club service to release us. We had to call twice (the second time, more vigorously expressing our displeasure). The maintenance guy came and squirted some Singer oil and freed us from our prison.

This is the first time either of us have ever been locked IN a room. It's probably due to the poor workmanship.

For instance, the tiles in the hallway just outside the bathroom area are already loose. Every time we stepped on two particular tiles they would squeak. For those who have been to Nijo Castle in Kyoto, it's famed for its nightingale floors. There, the floors squeak so that the occupants are warned of any incoming ninja assassins. Well, our hallway had its own nightingale floor - so we slept soundly, rest assured that no ninja assassins could sneak up on us from the front door.

All in all, Marina Bay Sands is a mixed bag. We did enjoy staying there, loved the room, the view and the service at the club lounge, oh and the three infinity pools are gorgeous - the best I've ever seen in a hotel anywhere in the world. However, the rest of the hotel is rather a mess - service wise. You've been warned.

Stayed: December 2010, travelled as a couple
2  Thank youarehere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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