In total this hotel is an amazing experience - huge rooms, very clean, one of a kind pool. We enjoyed the stay. So our total rating is very good, but still there were a few annoyances. On our next visit we will probably try a different hotel.
The free airport shuttle is nice, but hard to find. There is no sign or staff at the terminal, which told us which of the 50 bus slots is the right one. (Hint: at T2 it is slot 13) The hotel website says the bus goes every 30 minutes, but we waited for 1 hour from 6:30-7:30 am.
The hotel lobby felt like a railway station. Crowds of people at all times of the day. For each visit to the front desk you have to stand in line for 10-15 minutes. There is a separate VIP check-in, which also looked crowded.
We arrived on an early flight, and checked in at 8 am. Official check-in time is 3 pm, so we did not mind the waiting time itself, as there is lots of stuff to do on the grounds. However we were asked to check-back if our room is ready early a couple of times, and each time we had to stand in line 10-15 minutes just to know that the room is not ready. Apparently the huge crowds of people are all check-backers clogging up the lobby. Clearly they could do better organizing this.
The pool is outstanding and makes up for most of the annoyances. However the security staff at the pool area made us feel uneasy - especially around the visitor elevator and the bar at the sky terrace. They looked like doormans at a shady night club. At one time we were bullied because we re-entered the pool through an (left-open) back gate.
We had breakfast at Rise and dinner at Ku De Ta Restaurant. The food was good, but too expensive.
Our dinner at Ku De Ta was one of the worst experiences we ever had. We made an order of 5 dishes a la carte - and within 3 minutes of our order all dishes appeared on our table, even before our toast drinks! We intended to have a dinner spread our over 1-2 hours, and now we sat there with all that apparently pre-cooked food getting cold and waiting for our drinks. The staff was chatting and joking with each other in the restaurant area, we felt like in a school cafeteria. The food was very good, but the portions tiny. We left the restaurant after 30 minutes, hungry and with a hefty bill of 210 USD for 5 small dishes and 2 glasses of wine.
The rooms are remarkable - they are spacious, amazing views, modern interior, huge bathroom, free internet, nice bathrooms toiletries.
The staff was always friendly (except from some of the pool staff), but I found it a bit anonymous for this price point. I would have expected them to make this more personal by addressing us by name and at least bring us to the room.
So bottom line - if you never stayed here, you should go at least once and enjoy the views and the pool. It is a remarkable experience. For drinks and food maybe go somewhere else.
- Official Description (provided by the hotel):
- Located along Marina Bay waterfront with 3 cascading hotel towers, 2,560 rooms, extraordinary Sands Sky Park, floating crystal pavilions, lotus-inspired ArtScience Museum, The Shoppes, Celebrity Chef Restaurants, Theatres and hottest nightclubs. ... more less
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- Also Known As:
- Marina Bay Sands Hotel Singapore
- Marina Bay Sands Singapore