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“Great views but overpriced” 3 of 5 bubbles
Review of Marina Bay Sands

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Marina Bay Sands
Ranked #33 of 309 Hotels in Singapore
Certificate of Excellence
Brentwood, Tennessee
Level Contributor
83 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Great views but overpriced”
3 of 5 bubbles Reviewed 5 April 2012

If you like huge, crowded, glitzy, to be seen – then the Marina Bay Sands is for you. It has an enormous entrance hall resembling an airport terminal with high ceilings, three different places to check in, and tons of shops and cafes. You will get quite a bit of exercise walking form one place to the next while dodging the crowds. Getting to the observation deck on top involves taking two different elevators and the whole place feels like there is a constant coming and going. If you’ve come for world class shopping, this is the place to be, as the adjacent shopping centre (there is also a casino) offer pretty much everything you could wish for, and more.

However, I can’t whole-heartedly recommend it. For the kind of service you’re getting, it is overpriced. We are from Africa and spoiled by stays at warm, cozy, luxury game lodges in the bush, where a total of sixteen guests at any one time guarantees lots of individual attention and personalized service. Granted, you can’t compare the two, but the service at the Marina Bay Sands was nothing more than average. You didn’t get any turn-down service, for instance, and we also didn’t like the way we were nickled-and-dimed in such an exclusive place. Like having to pay for the water taxi to take you across the bay, or an early check-in. Or the fact that they still found a way to wring more money out of you by cordoning off a section at the Sky Bar, where the nice comfortable sofas were, and only allowing you in if you purchased two entire bottles of spirits (standing room only for the “regular folk”). We had club level rooms and I have to say the club level breakfast wasn't all that great. Not bad but just not good enough for all the hype and the price tag.

The most striking two features of the Marina Bay Sands hotel are the look of it from across the bay and the view from the top looking at the magnificent Singapore skyline. Both can be had for free or a very modest fee, so why not go there for the view and stay somewhere else? Get a day pass to the observation deck on the 57th floor for S$19 to take in the view, or have lunch at Ku De Ta or the Sky Bar. Or you could come up specifically for the nightly chocolate bar in the club lounge. All this can be had without paying what I consider to be a ghastly overpriced room rate. You won’t get to lounge by the (admittedly spectacular) infinity pool as part of that, but still it will be very worthwhile.

Whether you end up staying at the Marina Bay Sands or just visit the Skypark for the day, one thing is true: You won’t get such a nice breeze anywhere else in Singapore!

Longer article and pictures can be viewed on Joburg Expat http://www.joburgexpat.com/2012/04/hotel-with-view.html.

Room Tip: Not sure if there are any other views, but I would go for the bay view.
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  • Stayed March 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
7 Thank Sine T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pek_ChinSiong, Executive Director of Hotel Operations at Marina Bay Sands, responded to this review, 9 April 2012
Thank you for taking the time to share your feedback with us here on TripAdvisor as well as on your website.

I regret to learn that your recent stay at Marina Bay Sands did not match your expectations. It is our goal to consistently deliver superior service to all our guests and we will continue to be receptive to guest feedback, identify gaps and review our processes with the relevant Departments.

With regards to the water taxis, they are operated by Singapore River Cruise and one of its stops is next to ArtScience Museum.

Thank you again for sharing your feedback and photographs from your trip. I hope to be able to welcome you and your partner back to Marina Bay Sands in the near future for a more successful stay.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Jakarta, Indonesia
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 5 April 2012

My only complaint is that I arrived early to the hotel, and was told that I must until afternoon to check in. This was disappointing as I was tired. Other hotels would do their best to get me into a room ASAP, as many guests check out early. Otherwise, nice restaurants to select from and the room was spacious and comfortable. Lot's of great shopping in the hotel mall, but the casino was just average. Only found a few video poker machines - my favorite. Rooftop was fabulous with a gorgeous pool but needs changing rooms with showers. Gym was empty. Not quite like going to Vegas or even Macau. Missing the buzz!

  • Stayed October 2011, travelled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Paul C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pek_ChinSiong, Executive Director of Hotel Operations at Marina Bay Sands, responded to this review, 9 April 2012
Thank you for your review. I apologize that we were not able to accommodate your needs during your check-in process as it depends on room availability. Our Team Members could have handled your request better.

I am glad to hear that you enjoyed your time up on the SkyPark. Regarding your comment about changing rooms with showers, we have stalls in our bathrooms located at Level 56, Tower 2 with showers that may also be used as changing rooms.

I value your patronage and I hope that you will allow us the opportunity to welcome you and your friends back to stay with us in the near future.
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Belgrade, Serbia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 5 April 2012

Spend a few days in march with some friends,we expected 5 star service,but we got a poor service for a lot of money.
House kepping and the rest of hotel staff uneducated and mostly unhelpfull.
Sky park is the only thing which is to be recomeded in this hotel,rest is more or less not to be recomended.
This hotel is def MASS but defenetlly not CLASS

Room Tip: try to get room 35 floor and up,if u like to avoid noise!!!
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  • Stayed March 2012, travelled with friends
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
4 Thank Dejan007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pek_ChinSiong, Executive Director of Hotel Operations at Marina Bay Sands, responded to this review, 9 April 2012
Thank you for taking the time to share your concerns with us. I am disappointed to learn about the service challenges you experienced during your recent stay with us and I would like to request for more information from you. I have sent you a private message and I look forward to your reply. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth Australia
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 5 April 2012

This hotel can make your stay in Singapore a very pleasurable experience. Pay the extra dollars and stay in a club room. This will give you free access to the Skypark and Club Lounge which is at the Skypark level. The breakfast and food during the day are excellent. The rooms are spacious and offer all facilities. Take advantage of the free airport shuttle for pick and drop off, great service. The friendly staff across all areas of this facility are a pleasure to behold, a lot of other countries could learn from these. It costs nothing to smile. The vast area of shopping, restaurants etc under this hotel are magnificent, The theatre show we attended was terrific, a great venue. A well laid out casino is available for those who like a flutter or just observe. The MRT, Singapore's train system sits right underneath the hotel, with very easy access and ease of use. Tickets are cheap and a clean and quick service. Access to Sentosa for family's with children and others, is easy from here. An ice skating ring is also available for children and adults with padded rears, amongst the many shopping ares below the hotel.
We had a room (4471) on the 44th floor, facing the city, which had fabulous views, enjoy.

Room Tip: High floor facing the city.
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  • Stayed April 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Steelkat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lampang
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 5 April 2012

Fantastic breakfast, tea time and cocktails. Sleep good, eat good and enjoy endless edge swimming pool are what I have at Marina bay Sands.

  • Stayed September 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Netchanokshaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pek_ChinSiong, Executive Director of Hotel Operations at Marina Bay Sands, responded to this review, 9 April 2012
Thank you for your review. I am thrilled to hear that you and your partner enjoyed your time up on the SkyPark as well as your culinary experiences. I look forward to welcoming you and your partner back to stay with us to experience more of what our property has to offer.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Marina Bay Sands

Property: Marina Bay Sands
Address: 10 Bayfront Avenue, Singapore 018956, Singapore
Phone Number:
Region: Singapore > Singapore > Marina Bay
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Spa Hotel in Singapore
#23 Romantic Hotel in Singapore
#29 Family Hotel in Singapore
#30 Business Hotel in Singapore
#33 Luxury Hotel in Singapore
Price range (per night): $462 - $755
Hotel Class:5 star — Marina Bay Sands 5*
Number of rooms: 2560
Official Description (provided by the hotel):
Located along Marina Bay waterfront with 3 cascading hotel towers, 2,560 rooms, extraordinary Sands Sky Park, floating crystal pavilions, lotus-inspired ArtScience Museum, The Shoppes, Celebrity Chef Restaurants, Theatres and hottest nightclubs. ... more   less 
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Also Known As:
Marina Bay Sands Hotel Singapore
Marina Bay Sands Singapore

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